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Hello,

 

I recently canceled my Koodo account on November 30, 2024, as I moved back to my home country. My account shows a credit balance of - $17.32, and the due date for my final bill is December 11, 2024.

 

I had been paying my bills through automatic bank payments, but I have not received the refund for the credit balance in my bank account yet.

 

Since I am currently overseas and unable to use the callback service, I would like to know:

1. Why does this credit balance exist?

2. How can I request a refund while being outside Canada?

 

I would appreciate any help or guidance regarding this matter.

 

Thank you!

Hi ​@Belo you can find more information on this here https://www.koodomobile.com/en/help/your-koodo-bill-after-you-cancel 

Refunds for any amount above $5 will be automatically processed within seven days from the first bill after cancellation. The refund will be issued to the payment method on file. For any other payment method, including Visa Debit, a cheque will be mailed to the address on the account. 

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