Billing & Payments

​@Flo Koodo Hello, the November bill is now out and there is an extra $60 charge on there for October 21. I private messaged earlier but have not heard back. Can you please assist.

is there any one have been over charged on his monthly bill, i shoud be paying 35 monthly but i get charged way over that, is that normal 

My account was charged for roaming when I did not leave Canada. I would like a refund

I was charged for 5 days of roaming to the US but I never left Canada. I was on vacation in Sooke and while driving/depending on where I was visiting it would connect to a US tower without me knowing and then connect back to Koodo. Please remove these charges. 

I recently travelled to Greece, where I bought an ESIM to avoid roaming charges. There is a roaming charge on my bill for October 18th, when activating this I turned off airplane mode to switch it over to ESIM, I still got charged despite there being no outgoing calls, texts...etc. I would like to have this charge removed as I bought an ESIM for this reason. 

Hi there, I set up auto - payment 6 month ago and every month payment was good, but this time charge me extra $5.25 for delay? Nothing change on my side, so can you please find why and return the money on next bill? Thanks

My wife’s phone keeps pinging US towers and gets charged $16 a day even though she never left Canada. Can you take the charges off? Her phone is on my account. 

I currently have two plans on one account. Both plans offer a $10 discount if auto-pay is set up.Now, since I have both of these plans on one account, does that mean a $20 discount total? Or is it only a total of a $10 discount?

Hi,I  transferred $xxx to Koodo Mobile Account Number: xxxxxxxx This was done by mistake,Instead, I wanted to transfer this amount to my Acanac Account Number: xxxxxxx  Please help me  how I can get this money back Best,

I have had a Stream + Basic subscription for over a year and just realized I have also been billed by Amazon. So now my Amazon account says I am paid up until 2029 but since I am still paying monthly for the Koodo streaming service I will never be able to catch up. I want to get a refund from Amazon or at least a credit to be used for other purchases but I can’t find anywhere to contact them about this. In the My Account section it just says that since I am being billed by a third party I have to contact the third party with questions about my account!?

I am trying to cancel Prime. However I keep getting shunted back and forth between Koodo and Amazon with each saying to go to the other site to cancel. Amazon can't cancel it because it is third-party billed and tell me to go to Koodo  ut there is nowhere on the Koodo site to do it and there is no help or support that is remotely related if you use the AI function on the site.

je ne reçois plus mes factures par email ‘ mon email est bien inscrit dans mon profil ******@hotmail.com Merci

Is there a way to change what day our bill comes out of our account?

I have a credit on my account and would like to know how it will be refunded? 

Hi there,I mistakenly clicked on pay my tab balanced and confirmed. I want to cancel that order. Please do needful or guide further.

Hello just wondering I am setup on auto pay but would like to pay my bill before the auto pay is set to come out am I able to do that? Also would that effect my discount I get for my auto pay?

I have a previous account, i had it active in 2023, but i closed it down when i went out of the country. I want to access the old bills. is there a way to do this?

In preparation for travel to Europe tomorrow, I used the recommended self-serve procedure by texting 7626 to buy a “30 days Europe for $60” international roaming plan.  It will start when I connect to the first European carrier.  So far, so good.  But once I completed the texting, all of a sudden I got five (5!) emails from Koodo telling me “You’ve updated your Koodo services:”Added:  International Data roaming   Price per month:  $0.00 Added:  International Voice roaming   Price per month:  $0.00 Added:  Easy Roam US - PayPerUse access On   Price per month:  $0.00 Added:  Easy Roam INTL - PayPerUse access On   Price per month:  $0.00 Europe Easy Roam 30 Day Pass   Price per month:  $0.00All wanted, and all I am prepared to pay for is the last one.  Why did I get 5 emails with all these plans on it? And what will my bill look like?  If this is not correct, is there something to be done right now?  I am not

I am trying to set up mobile billing on my iPhone so that I can charge in app purchases to my Koodo bill.  If anyone knows how to set this up, please let me know. 

I agreed to a $5 discount for pre-authorized payments for my monthly bill.  If i sent an e-transfer before the payment is charged to my credit card would I still be charged on my credit card. 

My internet was activated on February 20 and I was charged for that month but I had no bill for the month of March why is that? Will I get a bill for April? I don’t want to end up with an overdue bill. 

Bonjour,je cherche à savoir si c'est possible de me prendre un abonnement pour mon cellulaire même si je n'ai pas de carte de crédit et si oui, comment procéder.Merci!

I find it very frustrating that no one is able to clarify why I have to prove every year that I am tax exempt. My status card is valid until 2033, but yet I have to email you the form and wait 14 days to process.

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Hi, I’ve joined home internet yesterday with a representative of Telus, he said it is prorated, a modem will be delivered in like 5 business day.  But full amount of monthly fee has already been charged at time of joining.  what is happening?