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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,153 Topics
  • 4,219 Replies
1153 Topics
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PanneerBeginner
asked in Billing & Payments
incorrect roaming charges

Incorrect roaming charges were charged for the nov 3rd and Nov 4th. Never used the mobile services( phone, message or data). Data roaming is turned off based on prior advise. Could you please review my bill for thr roaming charges? 

385
P
7 days ago
K
KtMoonBeginner
asked in Billing & Payments
Accidental Roaming Charges

Accidental Roaming Charges on my previous bill.Kindly reverse charges.Thanks!

81
Dinh
7 days ago
R
Robyn BlaberBeginner
asked in Billing & Payments
I am being cheated for roaming fees.

When I need to verify a bank transaction, I need my phone, or I would have long since cancelled my account.  I dutifully pay $50/mo for a phone I never use except once or twice a month when I need to RECEIVE a text.  This is supposed to be free, but I am charged $16. I think I’m getting fed up with all of these $16 fees.  I turned off the terrible roaming deal (nearly $500/month!!!!) and still $16 $16 $16 $16 $16 $16 until the cows come home.  For receiving texts!  Koodoo, you are cheating me.  Straight up cheating me.

395
G
7 days ago
A
adlinefernandoBeginner
asked in Billing & Payments
WHY IS MY OLD ACCOUNT STILL ACTIVE AND BEING BILLED

Hi, I changed my number this September. My previous number’s account is still active and being billed every month. I did not notice this and I had been in default which I guess potentially affected my credit score. Why am I being billed? I paid the amount today, but I do not think I should be paying it. I understand any past dues before changing my number may reflect but what about the new charges? I am paying for my new number as well. Kindly help me out. Is there a way to rectify this and get back my money? How can my credit default be corrected

263
G
7 days ago
D
DaleSmithBeginner
asked in Billing & Payments
reverse roaming charges while in Canada

Roaming charges when I was not in the USA. Please remove these. 

285
Darius Koodo
7 days ago
B
BethanyCoutureBeginner
asked in Billing & Payments
Charged roaming on both lines when I did not leave the country

As the title says, both my sim and esim were charged roaming when I was visiting the beach in canada along the USA border. I would like to ensure I am not charged roaming.   I have all my setting set to not allow roaming, why am I still getting these messages? 

51
Darius Koodo
7 days ago
S
SeanyoooBeginner
asked in Billing & Payments
Dispute roaming charge

I would like to dispute roaming charges. I frequently visit the beach on the north shore of lake erie throughout the summer. This is in Canada. I didn’t go to the US once this year. I have a number of charges for roaming. How do I go about getting these charges reversed?

51
Darius Koodo
7 days ago
M
MC90210Beginner
asked in Billing & Payments
being charged for services I do not use and the charges are not being stoppedver

Koodo almost sold me on their streaming package. The sales person never said that there would be commercials, I noticed that before I activated any of the channels but after I verbally agreed to the package. This is 5 months ago, I have been getting charged ever since, My self serve page has said that the request is being processed , it’s said this for 5 months. I battled Koodo bots for what seemed like an aeon to get ahold of a human who apologized said I’d get credited and the problem fixed but the problem persists and I am still being charged for a service I do not want and have not used..Either someone with some the power makes this right or I dip. Not sure what else to do at this point.

192
M
8 days ago
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kt24Beginner
asked in Billing & Payments
Billing and Sim Issue

I just signed up 3 lines with koodo. Each line had its activation fee waived but I just received a $400 bill for the activation charges. I’d like to correct this error. Also, 2 of the lines were for my parents who live at a different address in a different province but all of the sim cards were sent to me. With the Canada Post strike going on, I can’t mail it to them. is it possible for them to pickup a replacement sim from a koodo store nearby and will there be a charge for that?

924
N
8 days ago
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koouserBeginner
asked in Billing & Payments
How to Cancel my line/sim/service

The chat tells me I need to call a REP, won’t work in my situation. Please cancel the line for me

522
O
8 days ago
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KerkyBeginner
asked in Billing & Payments
Ongoing pricing and technical problems.

Why do my monthly charges incrementally go up almost every month since I joined 13 months ago? Knowing human greed very well, I’m sure that I’m not the only one experiencing this. I originally signed up with Koodo because of the 20GB's and low price of $35.00/month. I joined 13 months ago and have made no changes to the way that I use these services since joining, yet the price has gone up $12.00 dollars since I joined? That’s almost a $1.00 a month since I joined. I'm furious!!!Neither can I get a callback on more than than a dozen attempts! I’m incredibly busy and have no time to sit on my phone enduring the inevitable!! I am again willing to change company’s if something isn’t done about this rampant craziness! 

181
Dinh
8 days ago
Y
YoZi
asked in Billing & Payments
Monthly Credit Removed After Upgrading Phone on Black Friday Deal

Hello,Last Black Friday, I got the Samsung Galaxy S24 deal on my Tab for 24 months without changing my plan. Before getting the deal, I had a $20 credit on my bill. However, I just received my latest bill, and I noticed that the $20 credit has been removed!I’ve checked several Koodo Community posts, and many comments mentioned that the credit should remain active as long as the plan is unchanged, which is exactly what I did.Can someone please look into this for me? I would greatly appreciate any help.Thank you!

717
Y
8 days ago
D
DufusBeginner
asked in Billing & Payments
Facebook scam

Is Koodo aware that there is a fake Facebook page pretending to be the Koodo site for handling callbacks and billing problems? Some customers, when directed to contact Koodo via Facebook, X or other social media sites, will unknowingly end up on the scam site.The scammers pretend to be getting verification information, including banking info. They then say they are going to run a simulated purchase on a shopping app to confirm the identity of the Koodo customer. Here is the page: https://www.facebook.com/profile.php?id=61568377319481

161
Georgia Koodo
8 days ago
F
Felix FWBeginner
asked in Billing & Payments
I did not use Koodo service but koodo asked me to pay for 200 bucks

I did not use Koodo service but Koodo asked me to pay for 200 bucks. Shame on you Koodo. Your rubbish service did not help but nobody called me to resolve the issue. 

191
Darius Koodo
8 days ago
M
MoonchildBeginner
asked in Billing & Payments
Can I keep my phone number and SIM if I start a new account with a new plan?

I have a situation where I am separating my line from another’s. Currently they are part of the same account. I want to keep my phone (unlocked and no contract; month-to-month billing) and phone number. Basically, start a new account but keep everything the same. How do I do this?

151
Darius Koodo
8 days ago
R
RamonajoOrganizer
asked in Billing & Payments
Easy Roam charge

I submitted a question re:being charged for Easy Roam every day despite not signing up for it.The reply from Koodo said I have to use it when I roam. I don’t believe this is correct because there are pay-per-use rates as shown on the Koodo website.  I don’t believe I am obliged to use or pay for Easy Roam if I did not sign up for it.My partner has the same Koodo package and is being charged the pay-per-use at considerably less cost. Pay-per-use rates are shown on your website.   https://www.koodomobile.com/en/payperuse 

426
Darius Koodo
8 days ago
F
FellowBeginner
asked in Billing & Payments
How to get a refund from kodoo's balance ?

Hi, I canceled my subscription a month ago and apparently I paid to much. Now I have some money that I would like to return to my bank account, how can I do that ?  

161
Dinh
8 days ago
M
mpjassalConnector
asked in Billing & Payments
passible fraud - could be koodo doesn't take security seriously

I have preauthorization setup on my account because koodo offer $5 credit for it. last month authorization information was changed on my account and I did not get any notification email regarding that. Scammer added a fake CC on my account and any payment attempts made to fake CC got declined and now koodo asking me for that payment, which is Im okay to pay. Now my concern is, why there is no 2FA on self service ? Telus has data breach no too long ago and that I pretty sure affect koodo and PM customers as well and anyone that time with either Telus, koodo or public mobile account been exposed to bad guys and now they have access to all our accounts and playing these game.So coming back to my concern, why no MFA to get into self service ? Any payment got declined on fake CC, will it affect my credit score ? Why there is no notification comes to my cell/email if there is any change on my account ? Should I report this to CCTS or BBB ? All other wireless providers has MFA  including telu

856
M
8 days ago
R
RockyCBeginner
asked in Billing & Payments
wrong billing

I had already paid last month charges. Now I am being charged for two months. Tried callback, got the call, no one spoke for one hour. scheduled another callback, nobody called.  I am not going to pay extra. Fed up. Closing koodo. will never use. bad service.

282
Darius Koodo
9 days ago
M
Mike PAdvocate
asked in Billing & Payments
Missing $5 Auto-Pay discount - Please look into it.

Hello - I had enabled auto-pay on my account on an eligible plan and did not receive my $5/month discount.   Could you please look into this.

352
M
9 days ago
S
SeungJun LeeBeginner
asked in Billing & Payments
How to pay my bill after go back to my home country

I'm back in my country after stopping all my banks in Canada for personal reasons. How can I pay my last bill without any Canada bank account? Now I only have Korean credit card.I can’t make any call or get text by Canadian number because I already call with Koodo assistant and he said I can go back to my country and pay the remaining fees after the number is stopped on the 11th. But now that I see it, I'm very confused that Koodo only accepts Canadian credit cards. What should I do with my situation where I can't pay even if I want to?

221
Dinh
9 days ago
S
StephLBBeginner
asked in Billing & Payments
I can't cancel my Amazon prime through Koodo

I had Amazon Prime through Koodo, then switched to the stream+ subscription. I'm continuing to be charged $9.99 for Prime every month plus paying for Stream, but the prime subscription isn't available in my self serve to cancel, even after cancelling stream. So I've been paying twice for Amazon for the past two months and I need it to stop charging me and cancel Amazon 

504
S
9 days ago
B
BeloBeginner
asked in Billing & Payments
Negative Bill

Hello, I recently canceled my Koodo account on November 30, 2024, as I moved back to my home country. My account shows a credit balance of - $17.32, and the due date for my final bill is December 11, 2024. I had been paying my bills through automatic bank payments, but I have not received the refund for the credit balance in my bank account yet. Since I am currently overseas and unable to use the callback service, I would like to know:1. Why does this credit balance exist?2. How can I request a refund while being outside Canada? I would appreciate any help or guidance regarding this matter. Thank you!

251
Georgia Koodo
9 days ago
A
AntoniosBeginner
asked in Billing & Payments
billing error new phone

In November I moved 2 of my 3 numbers to Koodo. I told the rep that I will transfer my third line when my family member returns from the US. Well, they keep charging me for three lines when only 2 are actually at Koodo. I scheduled a call back and nobody calls back. 

81
Georgia Koodo
9 days ago
M
mayankpatelBeginner
asked in Billing & Payments
Auto Pay Discount not applied on first bill

I subscribed to Koodo on 28 Nov. and received the SIM on Dec 5, activated it on the same day and setup auto pay.My first bill is for the period of Dec 2 to Jan 1 and the pre-authorized payment credit ($5) is not applied on the first bill. Will it be applied on the next bill ?Also for the Pre-authorized payment there is no date that can be set in the Self serve portal, when does the amount get deducted ?

251
Georgia Koodo
9 days ago

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