Skip to main content
Koodo Community
Community

Billing & Payments

All discussions about Koodo billing and payments.

  • 1,235 Topics
  • 4,612 Replies
1235 Topics
L
LeonardokkkBeginner
posted in Billing & Payments
koodo scam

It’s the fourth day in a row that I’ve been trying to cancel my plan, but no one calls me back or helps me cancel it. I’ve had to complain several times, and all I want is to cancel it because I’m going back to Brazil and won’t be using it. Unfortunately, I don’t know what else to do and need help. When I signed up for the plan, everything was done at lightning speed, but now I can’t cancel it, and it’s been a while. Please cancel my plan.

212
M
5 days ago
T
tinaredeemBeginner
asked in Billing & Payments
unable to get a call back

I've been trying to ask a call back since 1pm this afternoon

151
Georgia Koodo
5 days ago
U
User11211Beginner
asked in Billing & Payments
easy roam overcharge

I turned off my data when I was abroad, and Koodo still charged me easy Rome. Today is my due for bill payment, please help to resolve this issue. I cannot reach out to a rep two days in a row even if I keep asking chat to connect. 

292
Georgia Koodo
5 days ago
P
panda64Advocate
asked in Billing & Payments
Remitly legitimate?

Hello a Koodo customer service manager is requiring me to send $200 to Uganda via the Remitly app. This sounds very suspicious to me, but she claims it is completely safe and the only way to verify my credit card. This is the same credit card I have used for over 2 years for automatic payments. Does this sound like a scam to you?

7210
D
5 days ago
L
LLYBeginner
asked in Billing & Payments
Koodo 3G Price Increase $3 charge even using iphone 15 plus

Hello,I started to use an iphone 15 plus since end of July and signal is showing 5G+, and the voice and data is using 5G as well. Never used 3G since changing to the new iphone.Please help to check why I am still getting a $3 chage for 3G Price Increase in my bills from August until now.Thanks 

364
L
6 days ago
G
gizmo147Beginner
asked in Billing & Payments
How to find Out When Promotional Monthly Credit Ends

Have looked through related topics and can not seem to find in either the monthly agreement or on my bills when or if my promitional disocunt ($20 off) will end.On the bills it just inidcates;**Credit provided is discretionary and includes applicable taxes (based on the taxes levied in the province of supply) therefore the value displayed on your bill is the value before tax. For example, a $10 discretionary credit offered in ON includes $1.15 HST, meaning the credit value displayed will be $8.85. The $1.15 HST is captured as a reduction in the amount of tax charged on your balance owing. For more information, please visit www.koodo.com/billcredits

324
M
6 days ago
M
Muhammad Yahya ButtConnector
asked in Billing & Payments
call schedule a call back

I have been trying for past 10 days to schedule a call back and talk to a rep but the chat assistant is constantly saying they can't book a call as they don't have any rep available and it's busier. I need to get a waiver off my activation fee of 70$ and just got my first bill. I am new to Canada and don't have job yet. Where can I talk to someone about this. 

802
M
6 days ago
E
EREBeginner
asked in Billing & Payments
changed prepaid plan, on automatic top-ups - do I have to authorize an amount?

When I signed up with Koodo years ago and went on pre-authorized payments, I had to authorize an amount for the automatic top-up. Question 1 -I just switched plans, and I’m wondering if I need to authorize Koodo to take the higher rate, or is it all automatic now? Question 2 -I do get the 10% credit for auto payments, so I have $2.50 sitting as a credit from my last payment. I suppose it will be applied to my first bill, which is now $29. So the first month I would be charged $26.50 + tx = $29.68. Then, I would get a credit of $2.97, which would apply next month, and my future bills would be $26.03+tx, or $29.15. Can someone confirm that I’m understanding this all correctly? Thank you!

111
Allan M
6 days ago
G
Gur3232Beginner
asked in Billing & Payments
High Bill

I am an existing customer with koodo, but i still got charged 70$ connection fees when i added a phone to my line during black friday deals. On website, it says 70$ fees is for sim and all which i already had and just upgraded my plan. So is it possible now to get the fees waived somehow because thats too much for me?

293
Dinh
6 days ago
L
Leeanne 1712Beginner
asked in Billing & Payments
requesting help

i cancelled this account 6 months ago paid outstanding charges cancelled ok moved on to new cell phone company .due to a mistake at the bank i realized that this account was not cancelled and there’s been no active calls on this account since.so why on Nov 1 did Koodo take 325.66 from my account to was a payment made by mistake and reversed in 2 mins f payment but koodoo took that money and than came back on the 28 f month for more i want to know why and this needs to stop i want my money returned please call me back so i can discuss this matter thank you leeanne  

213
Flo Koodo
6 days ago
A
AnnaSchBeginner
asked in Billing & Payments
Address change not working

I’m trying to change my address in self serve from my PO address to Street Address. It shows as successfully submitted but 3 hours later it still shows the old address. Any ideas?

131
Flo Koodo
6 days ago
V
vancBeginner
asked in Billing & Payments
Too high billing

My account was charged with $176.29 instead of $55.67 . I couldn’t find any customer service call number in their website and scheduling koodo assist didn’t work. Seems like I am very much helpless in this situation. 

221
M
6 days ago
P
Paddling7720Beginner
asked in Billing & Payments
Callback disconnected

How do I reconnect with the agent I was speaking with if they ended the call? I was in the process of changing my plan and was waiting on hold for about 15 minutes before the call was ended. I tried calling the number back but was directed to schedule another callback for tomorrow.

413
M
7 days ago
C
chintan_155Beginner
asked in Billing & Payments
Koodo Month-to-Month plan with Device Bonus

I have received a plan that says ‘Month to Month’ with “Tab Bonus balance” and bifurcation is as below: Plan Price: $39 Tab Bonus: -669 As per agreement ‘Your Tab & Tab Bonus Balance Adjustment will reduce equally over a 24 month period until it reaches $0.” The question are,(1) would the plan price of $39 remain same/locked for 24 months? Or Can Koodo raise plan price anytime within this 24 months period?(2) If any one has taken such plan in past 1-2 years then please share your experience.  

404
Flo Koodo
7 days ago
S
sjessaBeginner
asked in Billing & Payments
Extra charges

I was charged ? roaming fees for an accidental call to the usa;Can this fine be reversed?  How can I see my actual breakdown of my calls made that resulted in these fines?   

172
Flo Koodo
7 days ago
R
Rd8494Beginner
asked in Billing & Payments
billing

Good afternoon. Just received my bill and I have roaming on one line several times and I only crossed the border once  i also added a travel pkg to the other line and got changed on both lines and the travel pkg started before I left for my trip on 23rd  I also see I got charged for tab balance but my tab was paid off 

233
Flo Koodo
7 days ago
R
Rportanova01Advisor
asked in Billing & Payments
is the $15 prepaid subscription changed to $20 prepaid?

I just realized that, since septembre 2024, my bills are now reporting a $20 prepaid plan instead of $15.Is there an error?if not, I didn’t receive any message or advise about this 30% increase…thank you to clarify. 

396
R
7 days ago
I
indigoOrganizer
asked in Billing & Payments
billing problem - did not receive autopay credit after switching plans

I have had issues with Koodo billing lately. First, they double-charged me. To resolve this, I ended up going through my credit card company for a credit, since getting in touch with Koodo is nearly impossible it seems. Now I see that when I changed plans on October 30th, in my billing records it shows an “adjustment” was issued for the price plan change. Nothing shows up on my credit card statement, and then they went ahead and billed me at my previous plan rate again for November 15th. How can I get this resolved? I’m feeling very frustrated with the lack of customer service here. They seem to be able to charge however they want, and there is very little recourse for customers to have issues resolved. Thank you for your help!     

929
Allan M
7 days ago
A
ahebaBeginner
posted in Billing & Payments
Accidental roaming charges

Accidental Roaming Charges for **27 for the period: Nov 29 - Dec 28Kindly reverse charges

151
Flo Koodo
7 days ago
X
x0mnBeginner
asked in Billing & Payments
when will autopay discount kick in?

So my billing ended Nov 28. On Nov 29 (first day of new billing cycle) I switched over to a new black friday deal and added an autopay method to get the discount.I got my bill today but no autopay discount. Is it correct to assume that this discount won’t show up until next billing?Also my other question is (since I am new to autopay) my bill is due Dec 23 is it safe to say I should pay it advanced since auto pay hasn’t kicked in?

371
Flo Koodo
7 days ago
T
tastywokBeginner
asked in Billing & Payments
Tab balance after upgrading

I have $200 left on my tab but need to get a new phone this week. What happens to the $200? Do i need to pay it off at once before getting the new phone, or could I get it added to my monthly payments with the new phone? 

171
O
7 days ago
L
Lezlie1Advisor
asked in Billing & Payments
easy roaming while roaming turned off

I was charged easy roam for 3 days while in the states.cellular roaming was turned off - airplane mode on unless connected to WiFi in resortsusage shows a one minute call to easy roam each day? I did not call anyone or answer the phone while I was away. how do I get this reversed?

244
L
7 days ago
M
MarcythmBeginner
asked in Billing & Payments
The rep I met onsite cheated me and charged me a connection fee of $56.5 while I don't know

I’m very angry. The rep I met offline cheated me and charged me the connection fee of $56.5, while 1) my offer said that I can exempt these fees and 2) the rep said that I can exempt these fees and he was only requesting my credit card for setting up auto-pay service (but in fact he used the credit card to charge me the $56.5 connection fee!!). I tried to request Koodo to refund my connection fees but 1) the online assistant is amazingly silly and cannot understand my question, and 2) the assistant refused to schedule me a callback since “they are too busy this time”. Does anyone have any idea?

635
M
7 days ago
L
LouisePConnector
asked in Billing & Payments
Text charges

Why was I billed for text messages when my plan has unlimited messaging. I can’t get anyone to help me and there is no where to request a bill adjustment.  

486
L
8 days ago
D
DirtBagginsConnector
asked in Billing & Payments
Black Friday 2022 bill credits

I signed up on a two year contract with a P7 in 2022 BF. It came with  $20/month bill credit. Do those bill credits expire after the two year contract?

485
Flo Koodo
8 days ago

Leaderboard

Terms & Conditions
Koodo Community