Billing & Payments

On July 3rd, I took advantage of an offer I received via email and in my Koodo online account for streaming services (Netflix, Disney+, Amazon Prime, CBC Gem) which was advertised as $23+tax/mo. I completed my subscription on the website and paid $25.76 by Visa Debit, then activated my subscriptions. The following day, I noticed a second debit from my bank account of $38.08 labelled as KOODO STREAM PL. Now when I log into my account, I see that my monthly Stream+ subscription fee is $34, not the $23 that was advertised.I submitted a request for a callback yesterday to discuss this. I removed the call screening function and made sure the number wasn’t blocked but did not receive a call. I went back to the app to say this, and the chatbot told me that two more attempts would be made. This morning I realized I had never received a call at all.This afternoon, I submitted another request. I received a call back immediately from a lovely woman who informed me that I had the wrong department

Live on lake, didnt leave country 

I just got a new account but never received a email about it 

I have tried two times in the past two months to get a call-back from a live person. I am wits end with this nonsense. First opportunity I have I will be porting my four family numbers back to Bell, or, at least someplace where you can talk to a human. My son’s cellular data has been exhausted two months straight, less than half-way through each billing period. Something strange is going on. He doesn’t stream video, and he’s on a 20GB plan. I’m trying to get someone at Koodo to tell me how this happens? IOS is useless when attempting to find out which apps are using data during a time-period.

The phone number ***97 was charged roaming but did not leave country. Please reverse charge

When i did my second line, there is a “add a line” credit on it. What happens to the credit if i  remove the first line?

Hi, I have the stream billing through koodo, I activated all my accounts, but am still being charged for Disney+, how do I get this fixed? Chat support is not helping. 

I will be heading to Australia for a year. I'd like to keep my number for the lowest fee possible.

i have been trying to update my CC info with your self serve for months. every time I try to update it tells me “the service is unavailable at this time.”every time i call or attempt to get help from the AI assist (no assistance but running in circle pretending its helping) it does not understand the issue i am having and disconnects the call or conversation before i get a resolution. i want to give you my money, but you wont let me. why wont you let me update my CC info!?

I lost my wallet and my stream plus got cancelled but when I got a new card to manage my stream plus the price went up $6 a month. Is it possible to get the original price back? 

I paid my bill automatically last month, but the money was refunded to me, and this month an extra charge of $106 was applied.

I am charged for $9 on my latest bill which is not right. I have 100 free international minutes every month.$9 must be removed 

I recently moved 2 lines to koodo and I got credits of 75$ each (2 lines) but I don't see that is adjusted to my account and also each line is for 25$ (CAN-US-MEX) but I see totally different amount in the bill.  There are cancelled pre auth pay discount which is incorrect and monthly credit which is confusing.I am confused with the stmt and please help me to understand once you do the needful.I was expecting June and july I will get credit adjusted and then 100$+HST would have been the charges. The billing is very confusing and frustrating.

Hi everyone,I'm looking for some advice regarding my Koodo account.My account was cancelled after I was unable to make payments while I was outside Canada. I've now returned and have paid all of my outstanding balance in full.I would like to get my old Koodo phone number restored, as I've had it for a long time and it's linked to many of my personal accounts.Has anyone been in a similar situation? Is it possible to reactivate my old number after paying the outstanding balance? If so, what steps did you take, and who did you contact?I'd really appreciate any advice or shared experiences.Thank you!

I would like to dispute my final invoice.The returned payment that Koodo has charged occurred after my Koodo account had already been closed. Furthermore the cancellation of the auto debit happend after the account has been closed. The $10 charge should not be applicable and charged against my final bill.  I had paid my final balance in full. Therefore, my final bill should have been $0.00.I respectfully request that you review my account and remove this charge, as it was applied after the account was closed and my outstanding balance had already been settled.Thank you for your time and assistance. I look forward to your response.

I was charged for roaming when I never left Canada. My cell phone connected to an American tower but I never left Vancouver Island

This is my first bill and I would like to know which date it will be deducted from my bank account …is it the Pay by date? It doesn’t show on my bill unless I missed it.

Hi everyone,I'm looking for some advice regarding a very concerning issue.A Koodo account has suddenly appeared on my husband's credit report, causing his credit score to drop by nearly 200 points. The problem is that we have never opened or signed up for a Koodo account.For reference:I have always been a Fido customer. My husband was with Rogers and later switched to Telus. Neither of us has ever had a Koodo account or authorized anyone to open one on our behalf.We're very concerned that this could be a fraudulent account or identity theft.Has anyone experienced something similar? What is the fastest way to get this investigated and removed? We've only just discovered it and would appreciate any guidance on the best next steps.Thank you in advance for any help.

I was charged an additional $16 but did not leave the country. Please remove. Thank you. 

Hi there,I'm writing to request a refund for the NSF fee that was charged to my Koodo account recently.The missed payment was due to a temporary mix-up with my bank account, but I've already made the payment to bring my account up to date. I've been a loyal Koodo customer and have always paid on time before this. Since this was a one-time error, would you be able to waive the fee as a goodwill gesture?

Q

My wife and I met an agent at Fresco in Brampton and the agent asked us our network and we said Freedom Mobile. She convinced us that she will give us an offer that I’ll pay less for my two numbers. I was paying 65 dollars for Freedom and she said we will pay 55 for it and we can roll over data also.It’s just a week we changed from Freedom to Koodo and we have received a monthly bill of 154 dollars. What kind of stealing is this?  If you don’t resolve this, I'm gong back to Freedom or another network and I will sue Koodo for it. And I will also sue the agent for lying that we are moving free to a better offer and just one week you want to take money from me.  Kindly look into this. 

Ive been trying to unsubscrib from sportsnet for the last few weeks and nothing works. Apparently it's Koodo's duty since i signed up trough my phone. Im losing patience so help me make it happen

My phone plan is paid for now all I need is data.  What's the procedure

I don't know a company other than Kudo puts sticks in front of those who come to pay the self-service bill The email doesn't work either the mobile number doesn't work I want to pay the dues until the mobile number works I want someone who can and has the ability authorized to take what is necessary