Billing & Payments

overcharged data usage ,  no warning  or any updates on the unusual charges 13$ too 200$ on every other day.  and now my bill is over 700+ dollars.   

I recently travelled from Canada. I just received my invoice from Koodo and it was massive. Upon checking I found out easy roam was activated on my account for some reason even though I never used my service for anything when I was visiting UAE and India. Easy roam was activated 4 -5 times on my account while I was in India. Is there any chance I can get this sorted? My usual bill is $64 but this time its $223. Please help

I received my final bill and for some reason I’m being charged over $200.00  for a tab for a phone that I paid off back in November or December.  I’m trying to get a call back, but when I log into my account and go through the virtual assistant but it says it can’t locate my phone number.How can I get a call back?

Hi there,I’m hoping someone here can help clarify a very confusing situation with my account.Before leaving Canada at the start of December, I paid off my Koodo account in full, including my remaining Tab balance for my Galaxy S24FE (which I believe was around $60), and then closed my account.Everything seemed fine at the time. Now, after the account has been closed, I’ve received emails stating that I owe $622.74 (and later $640.86 with what I assume are added additional fees), and that the amount has been sent to collections.I literally never use my email address associated with my account and this was the 1st time in months since i have logged in.I was able to briefly speak with support on the phone, and they mentioned something about a “promo being void” because I didn’t complete a full 2-year term. However, this doesn’t make sense to me for a few reasons: My account showed only about $60 remaining before I clos

I need to geta hold of customer service about my creditKoodo assist isn't helping... it keeps asking for my phone number but since I canceled it of course it's not workingI dont see a phone number that I can callCan anyone please help

Hello, I switched over from Telus to Koodo.  And i know about partial charges moving from providers. I received discounts but I believe there should have been a discount prorated on my Pre authorized payment discount portion of the bill.  Someone please explain this, thanks.

We travelled as a family to Mexico in March. One out of four of our phones has extra roaming charges even though her phone was not used. Two different days for one minute. Can someone please look into this for me? Thank you 

I recently switched to a different cell phone carrier and I got my last bill from koodo and I’d like to dispute my bill. I’ve tried to use the ai assistant but since my number is now with a different carrier the ai bot wont let me sign in as it says my phone number isn’t associated with a koodo account. I can log into my self serve but I can’t get ai to sign me in the chat to get to speak to a real person. Can someone please help?

I have a monthy bill that has charges for Inmate Caling. I have had several calls with an inmate, however these hae been paid for using a credit card. I wish to know why Koodo is also chargingme for this whenI have unlimted calling in Canada?

Hi,I recently ported out my two phone numbers from Koodo Mobile and cancellation; however, I have received a billing statement afterward. 

I spoke to an agent several days ago and after re-confirming multiple times that I wanted to cancel my account she said it would be cancelled immediately but I did not receive any confirmation and the phone is still active. Is there some additional step I need to take? Does Koodo conveniently “mess up” the cancellation trying to get any extra month out of the customer? Has this happened to anyone else?

I setup autopay with my visa card in self serve.Will the autopay discount be credited back to my visa card after payment is withdrawal?

Hi, I cancelled my account last month and I see an additional charge for international call. But, I also see an auto pay cancellation fee, can someone help me with this?

Hi,I recently ported my number to another provider, and now my number is not recognized in your system.I am unable to log in or reach support via phone/chat. I need help regarding my final bill.

Stream+ issue, text message go 24 months for $10 a month for new Koodo members. Got it all set up, went to activate and clicked the wrong button on Netflix to which it switched to $20 a month. Tried contacting support for help to rectify this error. Used Koodo Chatbot initially to solve my problem but it didn't. Kept me going in a circle until I gave the right prompt, to which it said. I would get a call from a representative. To which Koodo was not open it was after supper but I didn’t know they were closed, so the call ended and left with nothing. Had to go back to send an email that it said was the right place, it wasn't. That was Friday in the next Monday I had to go back in again and in circles and finally got to an appointment. Talked to the guy and he said had no history of said offer, yet I have a text message with the offer and codes from Koodo which worked. The coupon successfully applied and everything.  Was given no resolution, had to go through it one more time later th

I have just gone through my phone plan bills for the past few months and noticed I have been charged an excessive amount in roaming charges. This is most likely due to the fact I live very close to the USA border although I have not left Canada in well over 2 years. Can the roaming charges on my most recent AND previous monthly bills be refunded/removed? Thanks for all the help. 

I purchased the Easy Roam ASIA14 package and it activated on Feb 27, 2026 when I landed in Singapore. The pass should have expired on March 13 but my bill indicates that it expired March 6, which is only 7 days? I was billed $18 per day for Easy Roam on March 8, 9, and 11 when I should not have been. Has anyone else had this problem?Thanks

I was in the US for 10 days and I just received my monthly bill and was charged $80 extra for roaming for 5 different days $16 for each day.I am contesting these charges because both "Cellular Data" and "Data Roaming" were manually disabled on my device prior to departure and remained off for the duration of the trip. Also, no cellular data was consumed, and no roaming services were utilized during this period.How do I dispute this? 

I WANT TO DISPUTE ROAMING FEE ON LAST BILL PLEASE CALL

Hi, I canceled my number on March 24 but have already paid my bill in full.I no longer live in Canada, but still have a Canadian credit card, bank account etc.  Is there any way to get my credit back as a refund? The Koodo Assist is not helping me get to a representative.

I need help. I had insufficient funds in my auto-pay bank account and a payment went through. Koodo says that I paid. My billing due date is for the 6 of April so it's not past due yet. I sent a little more than the amount due via my bank account to Koodo yesterday.What’s going to happen now and does sending the money afterwards alleviate any late fees or fees in general?

Hi all,My plan says international texting included, but bill line says “UL CAN SMS and MMS”.That doesn't seem to suggest international texting. Can anyone shed some light? 

Hello, our Account ******** was charged roaming fees but we have never been to the US. The roaming charge happened whlie we were in Victoria. Could we please have the $16.00 roaming charge over turned? Thanks!

I would like to cancel my home internet, and the number provided can not be reached from my location. I have permanently relocated overseas.Thanks

Hi koodo,I signed up for the $24 20GB plan two weeks ago and already paid. My plan was cancelled without my consent, and I was told to switch to a new plan with a free SIM. However, I have now been charged again. Please explain all charges and refund any duplicate or incorrect billing immediately.