Billing & Payments

How do I download a detailed breakdown of a PAST bill?Thank you. 

Am being billed for additional data usage as if I did not have “easy roam” among my add-ons.  Yet I had it right from the beginning, put there by the selling agent already!!!  When I asked the Koodo agent who called to help to settle the problem, he assured me that I would NOT be billed over $100 but at the rate $12 as prescribed in my contract (for data usage I had no part in).  But that is another story: how could I spend over 100MB in 2 days not even knowing who called me?

I just received a bill with a charge for overages in airtime minutes. It seems like some toll free calls to CRA where I was on hold for long periods has put me over my limit, resulting in charges on subsequent calls made during the billing cycle. Are toll free calls supposed to be included?

Coulda swore in Feb I checked and it said I had $20 remaining. Then in March, for certain it said $20 remaining. Now, bill paid days ago, it shows that I still owe $20 on my Tab balance. ???

Hello, I want to speak with an agent of Koodo, since I am being overcharged for easy roaming for 2 consecutives months.I am currently outside Canada but I am not texting/calling etc…I just don't understand why am I being charged for, can someone please explain and help me?Thanking you in anticipation. Kind regards P

@Dinh . Yes, my payment is pre-authorized. 

Hi,This is the second time I am being charged for Add-ons. I have never activated any extra services on my plan. What is this additional cost for? and How to cancel it ASAP?Thanks -- Shiva

Any idea how I go about getting my text message history? I know phone call records are on your bill, but text messages are not. 

what time is the bill due by on the due date, I want to make sure if I pay on the due date I won’t be charged a late fee. Is there a cut off time? Thanks

I got a new number from Freedom and didn't know was still being billed by Koodo. What do I do ? Thanks

I had Easy Roam from a few years back and my rate was always $9/day and was still charged $9/day until March 2022 and then in my April bill the charge changed to $11/day but I was told by a Koodo rep that the rate wouldn’t change if I don’t make any changes to my account. That’s why I never took advantage of the $60/month promo. Is this something that Koodo can unilaterally change without any notice? I wouldn’t know if I didn’t check my bill for other charges. 

On my latest bill there an extra charge for an add on called 1000 min International LD. The thing is I have had add on for a year and a half and they never charged anything. It was free all along and now out of nowhere they are charging me for it. I have 2 numbers with them both have this add on but they are charging me for one of them. Why would they charge me if it was free all along?

Just paid the balance on my account, after it was canceled due to non-payment. How do I reconnect my services? I have no service currently. 

I keep getting error when trying to setup pre authorized payment with my credit card.An error has occurred.Oops! Something went wrong. Please try again.Can you please help me with this? 

Hello. I made my final tab payment last month, but when I received my bill this month, it was still charging me a tab payment? As of last month, my tab balance was showing as $0 - so I wasn’t expecting to have to pay into that again this month. Is there a way I can get some clarification on what is happening, and if it’s a mistake, is it possible to get a refund or credit? Thanks so much!  

I was on the $35 for 5gigs since I switched over from PM awhile ago.  With taxes it was $35.20 and all of a sudden, with no notice it has gone up to $44.80. I checked my emails and texts and I’ve got absolutely nothing. Does anyone know what is going on?

I set my monthly payment with mastercard. I want to cancel my pre authorized  payment  I just want pay bill by my self through bank

As I said in the subject, I moved from Ontario to Alberta and would like to change the way I get taxed.. Not sure how to do it in the self serve - billing address has been updated to Alberta address in the Self-serve. Thanks 

Two add ons were put on our 2 lines. I for my husband and 1 for me.  How do I get rid of them and get a refund for the month?

Good day! I registered to Koodo last Saturday. They put my name down as ****** (****** is my middle name) instead of my last name, ****** It should be *******. I can’t set up my pre authorized payments because of this. Help is appreciated!

My tab should be 0. I was charged it this month and did call about it. I was assured it would be removed within a couple of days. I paid my bill minus that chrg but it is still showing on my account and I’m expecting to get charged interest as well. Do I need to call again? How long does it take to remove erroneous charges? Such a hassle. 

Good evening everyone. I am trying to assist my b-in-law who has a Koodo Acct and can’t remember the login/password details. He has moved internationally and would like to finalize paying what he owes Koodo and move on with an international provider. Unfortunately we cannot get a live rep callback (we are international………...and they don’t call international numbers.) Could someone please assist us by providing us options to get information so we can pay the final bill with online banking and close this chapter? Many thanks in advance and have a great day.

Can somebody please let me know why I have a government 911 charge on my bills?  This was supposed to be included in the monthly rate plan.  I had reservations signing up with Koodo because Telus used to pull these stunts on me all the time.  What gives? 

I noticed that my bill for this month was $6 more than usual.  I logged checked the charges and the LD option of $3 for 2 phones on my account was added.  I did not request this option to be added to my account.  How do I request a refund? 

I wanted to pay a portion of my koodo phone tab but instead a request to payoff the remaining balance was sent. Usually when I pay my monthly bill through the self-serve platform, I  given an option to modify the amount of the payment bit this wasn't available for the koodo tab payment. Also, I was not given an option to enter any payment information.  As soon as I clicked on: I want to pay tab it's said my tab balance was 0. Will it be on my bill and why was I not given any options whatsoever?