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All discussions about Koodo billing and payments.

  • 1,120 Topics
  • 4,204 Replies
1120 Topics
M
MelanieBeginner
asked in Billing & Payments
Recieved a Text that say welcome to the US, but i wasnt in the US.

Recieved a text from Koodo saying welcome to the USA, when I haven't even left Canada, and haven't traveled to the US. And that easy Roam will be used for $14 a day.  How do I rectify this because I know it will be on my next bill.

141
Flo Koodo
9 days ago
C
Chuk563Beginner
asked in Billing & Payments
Why did my base bill per line increase from 50$ to 53$ without notice?

I looked at related requests and discovered that if I look at the last page of my bill before the rate increase I would most likely find a small note stating an increase that I did not agree to. I assume by paying the bill I’ve provided consent to the increase.  See the note on pg 22 of my bill above.I switched due to the cost and what I was told was good service. I was aware of the terrible customer service however I wasn’t aware of this practice. I’m well aware I should review my bills and in most cases I do.I’m not sure how you can simply increase the rate at which your providing a service without informing your customers by email, text, etc.This practice is a clear cash grab that I’m sure not everyone becomes aware of until they’ve already paid the bill. This is a disgusting and unethical practice that should not be allowed. Your increase in profits will be short term as I will be telling everyone to avoid this company forever shame on you.I’ll be switching companies at my earliest

391
Allan M
9 days ago
B
billy2024Beginner
asked in Billing & Payments
Extra charges minutes

Just received my bill and it says extra charges- minutes- $17.00never took my phone out of province. i wonder if roaming is per city instead of country.I am out of country right now but phone is sitting at home so don’t see any reason for charges.

251
Flo Koodo
9 days ago
L
LynnMBeginner
asked in Billing & Payments
Charged for Easy Roam flying from Ontario to Victoria BC

Hello, my son was charged for roaming while flying one-way from Toronto to Vancouver/Victoria BC on Sept. 28th. He was in flight and obviously not visiting the USA; the charge is on my October bill, which has been released/paid. Please connect me with a rep to have this $14 charge reversed, thanks. 

213
L
10 days ago
R
robw314Beginner
posted in Billing & Payments
charged roaming charges in Canada

Hello,I was charged $14 for roaming charges for my October usage, but I never left Canada. I was walking along the Niagara Parkway between Niagara-on-the-Lake and Niagara Falls, Ontario. Could I please request someone at Koodo look into this matter? I would love to have that charge removed.Thank you!

202
R
10 days ago
D
Daniel WainBeginner
asked in Billing & Payments
cancelled and still being charged

I cancelled my plan over a month ago and paid off my tab… why am I still being charged? Please cancel all services and stop all charges. I want a refund for my last month as my SIM card wasn't even in use...

312
Flo Koodo
10 days ago
T
tehpehOrganizer
asked in Billing & Payments
Wrong roaming charges

Hello, I received an email notification saying i got charged for roaming service, but I NEVER used this. In fact this is not my first time and the customer service rep previously helped me get rid of this from my plan and turned off from my device. 

151
Sophia
11 days ago
T
TekeuaConnector
posted in Billing & Payments
Too High bill need discount

I had issues with my internet connection, which was making me buy data everyday. Not until a customer service officer called to rectify it for me.  This should not be my issues. Please I need you to drastically cut down the bill issued to me this month.

498
T
11 days ago
A
adicosta89Beginner
asked in Billing & Payments
Callback call dropped. Rep hasnt tried to callback

I am so beyond frustrated with this company. Since I have to talk to a live agent to make payment arrangements I set a callback up for 8pm. The callback came, I answered, they immediately put me on hold and the call dropped. Koodo assist claims I didn't have a number in for callback but they wouldn't have been able to call had I not. They also claim the agents will make 3 attempts, I'm still waiting for that "supposed" second attempt. Now I have to wait another whole day for a callback that may or may not drop again. Koodo assist is absolutely useless. I just want to speak to a real person..like is that asking too much???

373
Dinh
11 days ago
M
MasarupBeginner
posted in Billing & Payments
US Roaming get charged even if we don't use

HiMy family was travelling on US and we were billed for roaming service even though we never used any service and turned off data roaming. We also purchased e-sim from amazon and used it while we were at US. When I looked at roaming usage, all of us get charged for one minute of usage on each day.Will you please help with this? I don’t know how we got charged and we didn’t want to use any roaming service and every day it is charged for one minute of usage.  

111
Flo Koodo
11 days ago
Sah Saf
Sah SafBeginner
posted in Billing & Payments
valid number

Hello, I'm trying to register my Koodo account, but I keep getting the error message saying, "Please enter a valid number." I’ve made sure to enter my phone number in the correct format, but it still doesn’t work. Could you please assist me with this issue? Thank you.

121
Dinh
12 days ago
C
Cheryl1986
asked in Billing & Payments
over charges

Hi,  We recently changed our plans to $60/month and we do auto pay.  The plan was $65, but with the auto pay it is $5 off/ month.  We did not receive the$5 off / month.  Please review and  follow up. Thanks,  Cheryl

181
Georgia Koodo
12 days ago
M
MCThomas11Connector
posted in Billing & Payments
False roaming charge

Hey @koodo I need the false roaming charge taken off my bill, I never left Canada but was near the US border. I have tried scheduling a callback through the incompetent koodo assist with no success of getting an actual call back. It should not be this hard to get a false charge removed. I am not paying my bill or any late payment charges until it is removed. 

679
Koodo
12 days ago
M
Mike BiBeginner
asked in Billing & Payments
roaming charge

I have roaming charge on my july bill but i haven't left canada in 2024. Can you reverse the change. Thanks 

152
M
12 days ago
T
Trev9959Beginner
asked in Billing & Payments
charge roaming?

Hello i was charged Roaming charges October 7 & October 9th, on my Novembers bill but I have not left the country.  Could these charges be taken off please? thank Yiu

71
Georgia Koodo
12 days ago
H
HarmonyjeanBeginner
asked in Billing & Payments
wrong credit card used!

Help! I put my Koodo bill on the wrong credit card yesterday! It accidentally went on my corporate card and I can’t have that! I have another card and need to switch that payment. How can this be done? 

141
G
12 days ago
E
EstherrrrBeginner
asked in Billing & Payments
help me with the bill

To Whom It May Concern,I am reaching out regarding my recent account suspension and charges that have accrued on my Koodo account. Due to unexpected issues with the credit card associated with my account, I have been unable to make timely payments, as the card requires confirmation through my phone, which has been temporarily unavailable to me.Additionally, I noticed an extra charge of $50 even after the account suspension, which I am hoping to clarify. I have also been traveling recently and incurred higher-than-expected roaming fees, which I didn't anticipate.I sincerely apologize for this delay and respectfully request an extension on my payment while I work with my bank to resolve the issue. Your understanding and assistance would be greatly appreciated.Thank you for your attention to this matter.Sincerely,  Esther

161
Dinh
12 days ago
I
ilyuxa_thBeginner
asked in Billing & Payments
i have international card

so i have international card and i need to register it but i cant get a callback today and my number is gonna be deactivated tomorrow what can i do

202
Georgia Koodo
13 days ago
B
BrettgeeBeginner
asked in Billing & Payments
Payment error

I had made a payment though my self serve account using a visa debit card, and got an error message saying that it couldn’t go through but that the money hadn’t been taken from my account. After logging on to my banking app, the money had indeed left my account. Nothing has shown up on my self serve account, but the money has left my chequing account. Not sure how to proceed, as the bank can’t reverse the charge.

231
Georgia Koodo
13 days ago
R
RingtoneBeginner
asked in Billing & Payments
Incorrect Roaming Charges

On August 14th, I had a roaming charge on my bill. I did no leave the country. 

141
Georgia Koodo
13 days ago
Rosy Rosy
Rosy RosyBeginner
asked in Billing & Payments
Thank you to LeeBardo so much for helping me with a billing issue. He was so professional and kind that i was actually in tears. Thank you so very much LeeBardo. I am so grateful for your help. You'll be in my prayers. Thank you, Rosy

I was expecting a 'how did we do' text or email but it never came so I'm telling you this way. I hope it gets to the right department anyway.I want to thank LeeBardo for helping me with a billing issue. I was stressed to my breaking point and this kind and wonderful man saw that I am a good customer and that I deserved a break. He was so wonderful that he brought me to tears. Someone actually cared! He is an asset to Koodo and he deserves a raise. Thank you LeeBardo (I love your name) for being my saviour when I truly needed one. You will always be in my prayers. 💗🌹Also I'd like to thank Catherine for sending me to him. I misunderstood what she meant when she was describing this department. I thought it was the collection department she was suggesting but it was a reconciliation (or something similar) and she was right. Both of these people made this old lady very happy. Thank you both so much. God bless you both.Forever grateful,Rosy 🌹

101
Georgia Koodo
13 days ago
K
KawnairBeginner
asked in Billing & Payments
What qualifies as Auto Pay?

I recently changed plans to one with a discount if I set up "auto pay". I am currently paying with a pre-authorized credit card payment every month. So why doesn't my discount show up in my bill? Does the auto pay credit card option not qualify for this discount?Thanks in advance!

553
K
13 days ago
T
teddyjanConnector
asked in Billing & Payments
Regarding mobile plan change for ********55

I had a koodo plan for 39$ plan for 20GB UL for almost a year. without any intimation, my plan is changed to 45$ plan from October 2024.  I have changed my plan again now. please let me know why this was not communicated to me earlier. 

412
Georgia Koodo
13 days ago
S
SwanLakeGold777Beginner
asked in Billing & Payments
Overcharged on final bill

I've thankfully left Koodo's service, and even after paying off my tab in full a month or so prior, Koodo still took a direct debit $257.64 for my final bill, and there's no breakdown or explanation either. WTH is this and I want my money back ASAP.

656
Georgia Koodo
13 days ago
Denise Arias
Denise AriasBeginner
asked in Billing & Payments
Easy roam charge

Hi,I am confused on why it appears as if I used easy roam during the last bill cycle. sicnce I did not leave the country or made international calls or messages.  It was automatically charged to my credit card on Nov 1st. Is there anything I can do to remove the charge?I did not recieve any notifictaion for it so I did not realize till I logged in to pay my credut card.Thanks, and sorry for the trouble.

364
Georgia Koodo
14 days ago

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