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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,174 Topics
  • 4,310 Replies
1174 Topics
L
LovsMember
asked in Billing & Payments
Incorrect roaming charges

Hello,I was charged for a roaming as I never used it. You said there were were two phone calls, one on Sep 27th and one on Oct 4th that triggered the Easy Roam, as can be seen on page 5/6 of the bill, but I never called with my phone. There was a call but I did not response to it.So, could you cancel this charge, please? Thank you,Lova 

264
L
6 days ago
R
RozieBeginner
asked in Billing & Payments
Request to Refund Roaming Charge

Hello,  I received a roaming charge on August 10th, I live near the border & have since made the recommended changes on the phone to help prevent these charges.  If this charge could please be reversed, that would be helpful. Thank you!

132
Darius Koodo
6 days ago
S
ShirleyrBeginner
asked in Billing & Payments
Agent Arvin put a unknown phone number into my account and a big bill was placed in my account need to pay

Agent Arvin put an unknown phone number into my account and a big bill was placed in my account waiting to pay. I need Koodo make the correction right away.

392
Darius Koodo
6 days ago
A
AimNew Member
asked in Billing & Payments
plans expire?

I had my monthly bill go up $5 a month without any warning or notice.  It says the plan expired on Oct 6. How is this possible? 

331
Sophia
6 days ago
V
verorNew Member
asked in Billing & Payments
Roaming Charge

Hi. I live in Niagara Falls near the US border and was charged for roaming when my phone connected to a US cell tower while I was still in Canada on Sept 8th. I have since removed easy roam as an add on from my account to avoid this from continually happening. Please reverse these charges as data and minutes were not used. 

182
Darius Koodo
7 days ago
T
TeluveBeginner
asked in Billing & Payments
Apparent lack of credit for overcharged bill

Earlier this month, my account was overcharged from the usual $39-41 CAD to at least $127. I reached out to Koodo support and the guy who serviced me said he’d add credits to reduce the overcharged amount but I do not see it on my credit card company transaction list, just that I’m charged the full $127.  Do I need to talk with Koodo support again?

251
Dinh
7 days ago
Y
YOOMember
asked in Billing & Payments
Plan cost increased without notification?

Hi,I have a plan with Koodo for $45 monthly. I’ve just received the October bill and noticed that my monthly plan cost increased to $49 under the same plan. I did not make any change and wasn’t made aware of this price increase. I’ve gone through the bills/invoices PDF files for past 6 months and did not find any notification at all for a price increase.  Was this a mistake? Please help.Thanks.

11829
S
7 days ago
V
Vamsi75Member
asked in Billing & Payments
Bill credit

Hello, Koodo winback team called me on Sept. 8th and offered me a good plan. Plan details are as follows $25 for 30 GB data, unlimited Canada callinf/ messaging etc., 1250 international minutes, setup fee credit and $50 bill credit. But I recently received my 2nd bill and only see setup fee credited back not the $50 bill credit (on 1st bill they charged setup fee but credited in 2nd bill). I scheduled a call back this afternoon and the agent have no idea about what’s going on, hung up the call. Kindly help me with this. Thanks

495
Flo Koodo
7 days ago
N
NofuratuNew Member
asked in Billing & Payments
Give second line to a friend?

Hi there!I have two numbers, and want to give one to a friend (so we would each have our own accounts/monthly-bills, in our own names).How can I do this?Thanks!🙂

221
M
7 days ago
G
GogoretroAdvocate
asked in Billing & Payments
Can anyone who is good with math calculations help me figure out how they calculated the $36.40?

Koodo increased the price of our plan to $39 and then I made a plan change on October 20 to the $40 plan, but with autopay on it would be $35. I can see how the GST (36.4 X .05) and PST (36.4X.07) was calculated, but I cannot figure out how the $36.40 was calculated. I have read the “Rate plan proration explained” but still cannot figure it out. 

1589
C
7 days ago
C
Cjgordon8Beginner
asked in Billing & Payments
easy roam question

Im in San Diego California, does easy roam apply here?

111
Flo Koodo
7 days ago
A
alexxiss97Connector
asked in Billing & Payments
please removed easyroam charge 1 day

I  have roaming charges on my October 18  bill. (16 $  but I didnt connect that day.. note: i did used data oct, 17 and 19th except Oct 18, 2024, 11:26PM ER/VC 1 min $16.00

687
Flo Koodo
8 days ago
G
GSinghBeginner
asked in Billing & Payments
messaging on US no. by mistake.

Hi, I have been charged for texting on US nos. I did but by mistake as was unable to differentiate between  Canada no. and US no. as both have similar country code which is +1Request to revoke $7 extra for these messages.In future will check and then msg.Thanks n kind Regards. 

191
Dinh
8 days ago
M
Mara NathaNew Member
asked in Billing & Payments
Raised Bill without notifying me

I recently realized that Koodo raised my bill by 10 dollars a month without notifying me and has made a charge to my account that doesn’t reflect anywhere on the bill summary. Anyone else have this issue? 

451
Mayumi
8 days ago
A
alannakit1New Member
posted in Billing & Payments
Roaming charge did not leave country

Hello, I was incorrectly charged for roaming out of Canada. I live close to the border and my roaming is off my phone settings so I should not have been charged. Please take this off my bill. Thanks.Alanna

142
Flo Koodo
8 days ago
G
GogoretroAdvocate
asked in Billing & Payments
I am confused about how I will be charged for a plan change?

I am still confused about how I will be charged for my upcoming bill in November. My cycle began on October 18. I was charged $39 for that plan. On October 20 I changed to the $40 plan with a $5 discount with autopay which means my new plan is $35. What will my bill be in November when I renew? I am confused because I just saw a post where someone said that they were being charged for their old and new plan?

533
G
8 days ago
A
AleishastpMember
asked in Billing & Payments
cancelled home internet in september, mailed back equipment and i am still getting charged.

I cancelled my internet back in August or September( I can’t quite remember which one) and I have mailed back my equipment but I am still being charged.  I have called multiple times and have been told that they have submitted a ticket to cancel my internet but it will take longer be cause I did it over the phone but I will be reimbursed for the month I have been charged that I have not been using the internet.  It has now been 2-3 months and I am still being charged and the internet service in self serve still says active.  I also submitted a form for management to contact me but I have not received anything.  I cannot afford an extra $90 for a service I am not using and I really need help to get this canceled. 

412
A
8 days ago
D
DarshanMember
posted in Billing & Payments
Bill

This is RIDICULOUS from koodo, my bill was supposed to be $40 but they have charged me with $98.35 i spoke to a customer service agent he told me i have charged $50 extra but he wants to pay the bill so that he can give me credit I said I don’t want the credit can you change my bill accordingly because I don’t have $98 to pay. He is saying if I don’t pay the bill I will be charged with late payment and charged extra next month. can someone please hell with out with it . 

744
D
8 days ago
C
CHLNew Member
asked in Billing & Payments
Why am I receiving a TELUS Home Solutions billing message?

Why am I receiving a TELUS home solution billing message?I am a new KOODO mobile phone subscriber and have never accessed the TELUS home solutions network, but I receive a KOODO mobile phone bill and a TELUS Internet bill from a 6400 number, even though I have not signed up for TELUS Internet service.  

471
Flo Koodo
8 days ago
B
bbbbzzzMember
asked in Billing & Payments
Seasonal Hold Plan price increase

Hi, I am write this since Koodo didn’t give me a  satisfactory response.Koodo increased my price from 15 to 20 last week aimed for “better service”. My plan is Seasonal Hold and how could you give me better service???The price for seasonal hold plan listed on Koodo’s website is still 15, but I received a $20 bill. In addition, since my number is in the seasonal hold plan, I am not able to make a phone call with Koodo repo.It’s like I buy a $15 item from a store and the cashier charges me $20. There are wrong price policy for Lablows and Warmat. I don’t know if koodo have such a policy for wrong price. 

984
P
9 days ago
A
AmordroneConnector
posted in Billing & Payments
Unable to pay bill.

Self serve won’t process credit card payment made sure credit card is the same address as billing address and they do match.  tried using 611 to do it also to no success. Ties other credit cards to the same result all in good standing over multi days making other payments with them in that time from other company's so know no issues with the cards.Get a callback to get help only to have the agent “transfer” me to billing resulting in the line hanging up as the person they transfered me to was closed. So then just trying to get rid of me after waiting a full day for a callback.  another callback is going to take another day to get. Ridiculous level of customer service that you can’t even make a payment without jumping by a ton of hoops.   Can hardly speak to someone and when you do they just get rid of you by “transferring” you to a non existent agent.    

9011
Flo Koodo
9 days ago
M
MurrRConnector
asked in Billing & Payments
received Ebill $300

So Koodo screwed up my data Plan Oct 1. Data is reinstated, and I just received an ebill showing i now owe them $300. I have my data back, but now I owe 3x my regular monthly charge for 5 days into the month...what is going on? I really am loosing faith, there is a huge communication gap as to what is happening behind the scenes with my account, and i am a loyal koodo client 10+ years. I am on auto pay, but that may change real quick. Please provide some direction as my frustration grows!

824
Flo Koodo
9 days ago
T
TinaDeeBeginner
asked in Billing & Payments
Stream+ billing

Hello, is the stream+ package billed on the same bill as the koodo mobile bill or is it billed separately? Also, if you sign up for subscriptions within Amazon Prime, how is that billed? Thanks

251
Dinh
9 days ago
S
SangmiMember
asked in Billing & Payments
Change Credit card

My payment card has expired, so I want to change it.I tried online several times, but I couldn't change it,I've been to the Koodo store a few times, but they can't change it either.The reason is that the subscriber is not me, but my husband, so I can't confirm the subscription under my name.My husband is in Korea, what should I do?Is there a way to make a payment?It is difficult to talk on the phone because I am not good at English, is there a Koodo email address where I can work?

515
Dinh
9 days ago
DRoewade
DRoewadeConnector
asked in Billing & Payments
My bill is wrong

I spoke to a customer service agent 2 weeks ago about an incorrect roaming charge applied to my account (I never left the county). They said a credit will be applied and would be reflected on my next bill. It was not. I want this fixed but also, a better way to get customer service. I have spent an hour trying to get a hold of a live person. Instead, I get stuck in a circular non productive loop with the automated processes in place. This maybe the last straw which will result in me switching service providers to a more responsive carrier.

1053
Flo Koodo
9 days ago

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