International roaming charges by self-serve?

Question

In preparation for travel to Europe tomorrow, I used the recommended self-serve procedure by texting 7626 to buy a “30 days Europe for $60” international roaming plan. It will start when I connect to the first European carrier. So far, so good.

But once I completed the texting, all of a sudden I got five (5!) emails from Koodo telling me “You’ve updated your Koodo services:”

Added: International Data roaming Price per month: $0.00
Added: International Voice roaming Price per month: $0.00
Added: Easy Roam US - PayPerUse access On Price per month: $0.00
Added: Easy Roam INTL - PayPerUse access On Price per month: $0.00
Europe Easy Roam 30 Day Pass Price per month: $0.00

All wanted, and all I am prepared to pay for is the last one. Why did I get 5 emails with all these plans on it? And what will my bill look like? If this is not correct, is there something to be done right now? I am not travelling to the US so I really don’t need EasyRoam US.

Dinh · Accepted Answer

The 4 easyroam add-ons above is the provisions for the number 5 to work. You would need to enable easy roam so your phone can work as per the EU roaming pass.

Regarding the US roaming: as a postpaid customer, your phone is automatically enabled anyway. The easyroam add-on was just the way you dictate how you would be charged. If you remove it, you would be charged by the “pay-per-use” rate when roaming in US

Zalm · Answer

Thank you for the explanation. At least I have a record of how I think it will work when the billing comes.

I know I’ve gotten caught by travelling too close to the border and linking to a US cell tower by accident when a text comes in and getting charged $14 for the “privilege” of never leaving Canada. I wish there was a way to block contact with US carriers or cell towers, but that’s for another thread.

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