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Hello,

I owe some amounts to Koodo. A debt collection agency has been hounding me using very inappropriate methods. That aside, I need to verify with Koodo that this debt collection agency is legit, and that they are indeed contracted by Koodo, and that payments are to be paid to them, and that to know the timeline to have my debt removed from my credit history after the payment. I’m hesitant to pay anything to anyone until I have verified that they are who they say they are and indeed legitimately contracted by Koodo. I’d very much like to have it resolved asap personally too, but through the correct and appropriate methods. Thanks. 

Collection Agency in many cases bought your debt from Koodo and pursue the debt themselves. If you actually owned an amount, you could contact Koodo directly and ask them by scheduling a call back to your number www.koodo.com/chat you could also ask the collection agency about the amount time line when they contacted you


Unfortunately hounding is the nature of the beast. Having said that, there are rules they must follow. I have found this link for you to check out. You mentioned inappropriate, this info might assist you.

The rules debt collectors must follow in BC - Consumer Protection BC