Hi,
I’ve joined home internet yesterday with a representative of Telus, he said it is prorated, a modem will be delivered in like 5 business day.
But full amount of monthly fee has already been charged at time of joining.
what is happening?
Answer
Prorated internet, but charged already before delivery
Best answer by Oliver C
Hi there,
So that is what was supposed to happen, seems you were misinformed. Your first payment will be made at the time of purchase, but your regular billing cycle will commence 7 days from your chosen activation date.
Once the payment is made, your order is then processed and your equipment is sent. There is also a 30 day money back guarantee. So if you choose you don't want the service anymore in the first 30 days, you can get your initial payment back. More on this can be found in the link below.
https://www.koodomobile.com/en/help/koodo-internet-billing-faqs
This topic has been closed for replies.
Hi there,
So that is what was supposed to happen, seems you were misinformed. Your first payment will be made at the time of purchase, but your regular billing cycle will commence 7 days from your chosen activation date.
Once the payment is made, your order is then processed and your equipment is sent. There is also a 30 day money back guarantee. So if you choose you don't want the service anymore in the first 30 days, you can get your initial payment back. More on this can be found in the link below.
https://www.koodomobile.com/en/help/koodo-internet-billing-faqs
Just a guy trying to help out 🙂
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