Billing & Payments

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing.  I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely..  I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/ 

Is the 911 fee charged to the area code of a phone number?I’m getting charged for the 911 fee of a province I haven’t lived in for over two years. Is there a way of removing this fee without changing phone numbers?

Hi, please advise how did they calculate my account balance $18.65 ?  I just joined the $15 starter plan couple days with no usage as at today, when I click bill details - it said ‘ There are no bills yet for this account.  

Do I get charged when I receive text messages from the Philippines? thank you! 

Does texting use up my data allowance?

Will I be charged if a friend calls my phone from the US?

I am going to cancel my subscription tomorrow at the lambton mall. 519-464-2285

I cancelled my Koodo account about a year ago as I have a company supplied phone. Each month I receive an invoice in my email for 2 different account numbers, each saying I have a $0 balance. Is there a way to stop these emails? I am worried that there will be issues if I come back to Koodo in the future, and I want to get rid of the annoyance of seeing them.

HiRecently I travelled to Vancouver Bc from Toronto ON.I called my friend in Ontario often, but it charged me as airtime fee.As I know, Airtime is for calling outside of Canada. How come it’s charged this much even though It was within Canada? 

Fee for two phones went up by $1.08 a month beginning in October.  Why the extra charges?

I want to leave koodo and pay off my phone.  I have $83,94 on my tab bonus but it doesn't give me the option to pay it off.. am I able to pay it off in store?The tab balance I paid off ($195) was $15 monthly which equalled 13 months left, and the tab bonus is $83.94 with a $6.46 reduction monthly equals about 12 months left for that to reach $0 ... if I'm correct, combine that puts me at 25 months/ over two years left with kooddo which doesn't make sense because I have already been with koodo for one year out of a two year contract.Since I paid the tab I just have the tab bonus (12 months)… is there any way to find out when the contract actually ends?Any details in regards to the tab bonus plan would be appreciated as I am a little confused as to how it works and would like to pay it off so I can change plans. 

I was notified I’d used 100% of my data usage and my data is blocked until my billing period is over. I haven’t bought additional usage and being a ludite here, I am able to watch videos on u-tube. Will I have overcharges on my next bill. And is it watching u-tube videos that is using up my data? Thx.

Hello, I cancelled my phone the beginning of September to move to Mexico. I was told because it was a partial month, I should receive a bill around now, for $13. Once paid, its all done. I just received it, and it is -$40.35. Of course it is beyond impossible to speak to anyone, and I do not have a phone in Mexico, nor do I want to attempt getting ahold of Koodo from here. Will this be credited back to my bank account? Also, will my entire account just disappear in the coming weeks, as the phone number, and account no longer exist? I had no tab fyi, so I hope its as easy as that. Anything helps, thanks.

I bought my elderly mother the wireless home phone but got charged extra for her using the 411 number.  Is there any way to get that blocked so she can't use it?  Thank you.

Accidently topped up twice. would like refund on second amount 

Okay so I have 3 phones under my name one for my daughter, mine and then the 3rd was my boyfriends. We have broken up and I need to know how to cancel his phone and stop the payments? Can this be done?

I wanted to pay my tab off, immediately via my credit card. When I went through the steps, it added the amount to my next bill.I currently have $300 credit on my account and owe $700 for my tab. My billing cycle is still a while out.My question is: If I make a payment, to my account now/today, will that apply to my tab, or just leave me with $1000 credit and still owing my tab?

Can someone pls guide on process to get $10 discount on ADT while I am having Koodo line?

I received an email from koodo (yes, their proper email) and phone number giving me a deal for a new phone. I had the option to get a new phone without having to pay the $60 remaining on my tab. I’ve done this before, years ago they offered a similar deal and it worked. But this time I was still charged for the remaining tab. Why?

I have paid off my tab, but there is a tab charge on my bill. Many other people have asked about this. Why is this happening?

J'étais à Montréal pendant 3 mois et j'ai résilié mon abonnement koodo pour le moi de mai avant de rentrer en France. Mais le problème est que j'ai reçu ma dernière facture mobile alors que je ne suis plus au Canada. Comment faire pour la payer? puis-je par Western Union ?

Looks like monthly plans now (if you activated or changed your plan in the last few weeks) include "Free incoming roaming SMS" but there's no description available as to what it is. Did Koodo (I don't see it on TELUS) finally decide not to charge for Incoming SMS while roaming in other countries?

Bonjour J,ai ete facture sur ma carte de credit pour un montant et je voudrais savoir pourquoi?

Bonjour à tous, j'ai récement déménagé. Je dois changer d'indicatif régional car je cause des frais aux membres de ma famille, amis et même au travail. Donc, je voudrais savoir comment faire pour changer d'indicatif régional seulement. Je veux garder le même numéro par contre. Merci à l'avance