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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,120 Topics
  • 4,204 Replies
1120 Topics
J
JCaskBeginner
asked in Billing & Payments
I Can't Make a Credit Card Payment/Does the Name on the Credit Card Have to Match Exactly with that of My Koodo Account?

I just switched to Koodo and I tried to pay my bills for the first time. But it didn’t allow me to despite several attempts. The only possibilities I could think about is: (1) There is a slight difference between my name on my driver’s license (the name of Koodo’s file) and that of my credit card. There is an extra space on my official name. (2) My father offered to pay my phone bills, which would clearly be done with a credit card under his name. Would these two scenarios cause any problems? If so, how do I resolve this? 

42724
Chris Koodo
2 years ago
X
xhibikiCoach
asked in Billing & Payments
Why is there a balance on a cancelled account?

I signed up at Best Buy during a recent promotion and within 24 hours there was a price change for the Tab promo. Best Buy said they can normally just call in and do a price adjustment, but Koodo asked them to close the account and reopen a new one.Fast forward to today, one week later I now receive an ebill for $26.04 for the closed account.I can’t view it as a tech support individual had confirmed that it was closed and removed from my self serve account when he helped to link the second account to my email.What now?   

2916
Boa_Guy Koodo
2 years ago
A
ayesteCoach
asked in Billing & Payments
Is Customer Service free?

Is there any fee for contacting Koodo via Facebook, Koodo assist or by requesting a callback?

25719
G
2 years ago
S
shtrngBeginner
asked in Billing & Payments
Koodo dropping my credit score

Why do I have a balance on my credit score report even though I have pre-authorized payments and pay it off every month. It has significantly dropped my credit score within two months. Please help. 

17016
Julia Koodo
2 years ago
W
WenfangBeginner
asked in Billing & Payments
What is Koodo top up reapprov charged to my credit card

I am postpaid customer, this month my credit card was charged a “KOODO TOP UP REAPPROV” with $15 plus 13% tax so $16.95 along with my monthly bill. I didn’t make any top up and have no idea what this is. The only change to my account this month is that I chose to pay off the tab amount but that’s about $200 and has not shown on my bill yet.   

17162
W
2 years ago
V
vgharaeiBeginner
asked in Billing & Payments
no bill after plan change

I just switched plans and got a new phone on BF. I usually get my new bill on the first of the month, but it is now the 3rd and no bill in sight. I am currently.in Austria and can't get the call center to call me charge free, so I thought I check here if anyone knows what's going on and what I should expect?

601
Chris Koodo
2 years ago
Laura Johnston
Laura JohnstonBeginner
asked in Billing & Payments
My account was suspended but I have made the payment

My account was suspended when i payed money on it today

2211
Sophia
2 years ago
K
KBConnector
asked in Billing & Payments
Airtime charge on unlimited plan

Hello!I have unlimited Canada-wide calling and have an airtime charge of $46.60. I looked it up on my bill and it says the overage is for an incoming call from  226-213-8281 (in London, ON).Since it’s a Canadian number, and given my unlimited minutes plan, why am I being charged?The odd thing is as well, I checked my call log and I have no record of outgoing or incoming calls from this number on my phone, but this number has shown up on my bill quite a few times. What does that mean?Thank you!

24826
A
2 years ago
K
KjhooBeginner
asked in Billing & Payments
I transferred the ownership of my account, can I still access the old bills?

I had an account that was in my mom's name and I switched it over to my name. Am I able to access those old bills?

681
Dinh
2 years ago
S
Silvana braslavskiBeginner
posted in Billing & Payments
I'm out of country and need assistance cancel my plan

Hi I'm current out of the country and I need to CXL my plan

502
G
2 years ago
A
Anonymous.BigfootBeginner
asked in Billing & Payments
cannot pay my bill

I tried paying my bill endless times through my credit card, but all I see is an unknown error has occured, please try again later. I went to a Koodo store nearby, they told me it's the bank, I called the bank they say it's Koodo, because the bank doesn't see any transactions which haven't gone through, so I think it's Koodo.I don't know what to do, all the credit card details are correct, the address matches the one on Koodo, I don't understand what's wrong. I tried to pay my bill by calling 611 and they told me that the credit card is not supported, I mean it's a CIBC Visa, how can you not support that?  

22603
D
2 years ago
U
UIJIN CHABeginner
asked in Billing & Payments
I overpaid my current bill

I paid this month's fee, but I paid extra. What should I do in the following cases?

3971
Allan M
2 years ago
canucks4life
canucks4lifeAll-Star
asked in Billing & Payments
Tab payoff question

Curious if you payoff current Tab balance with intention of doing a HUP will remaining Tab bonus also be charged next bill?

1383
Allan M
2 years ago
P
PhilipMBeginner
asked in Billing & Payments
How long after I sign up do I see my first bill?

Hi, I signed up on Sunday, and am wondering when do I see my first bill? I’d like to confirm all discounts are in order prior to using the phone I purchased with the plan.

4493
Allan M
2 years ago
B
BmaqsoodOrganizer
asked in Billing & Payments
billed without active connection

Hi I do not have an active connection with Koodo but I am being boiled regularly and reminded to paythe emails are threatening in nature and are improperly being senti have raised this issue with customer care constantly and they have not been of any help at all I keep bringing this issue every time I get a bill reminded but there is nothingplease resolve the issue before I raise an official complaint with CRTC

5775
Allan M
2 years ago
A
AlialjarianBeginner
asked in Billing & Payments
Can I pay my tab balance and get a new phone

Can I pay my tab balance and get a new phone

3761
Allan M
2 years ago
Pamela H
Pamela HBeginner
asked in Billing & Payments
Pre-Authorized payment returned?

Hi, My pre-authorized payment came out on November 16th and was returned as the funds weren’t available in the account. The money is now there so will the money be deducted again now or do I have to make the payment myself?

532
D
3 years ago
T
TroyLaporteBeginner
asked in Billing & Payments
Payment arrangements affecting credit score

Has anyone else had an issue with this? I recently set up a payment arrangement to pay by Dec 8th, 2021. I made this arrangement before Nov 16, and got notified that Koodo has processed a missed payment on Nov 17/18th affecting my credit score to drop. This was a pretty big drop and is the only 1 of 2 open items on my credit. I was under the impression having a payment arrangement would not impact credit as long as it's paid by the agreement date. 

5722
BobTheElectrician
3 years ago
X
XCalypsoXBeginner
asked in Billing & Payments
PAP Question (When will the payment be taken from my account?)

Long story short, I have my parents on my account to ensure things get paid. I let them know, monthly, how much their bill is and they pay it through online banking bill payments.  My first question is: if I sign up for pre-authorized payments - do they take the money out of my account on the due date or when the bill is sent to me? If it’s withdrawn on the bill due date, my second question is: If my parents send their money at the beginning of the month, and the PAP is removed on the bill due date, will it only take the balance left oweing? Thanks!

1071
Dinh
3 years ago
N
nicolejo99Beginner
asked in Billing & Payments
Why am I getting charged extra for a FaceTime Audio call to the U.S.?

Recently I made a FaceTime Audio call to a friend of mine from the U.S. On my most recent phone bill it says I made a long distance phone call, even though it wasn’t a phone call but a FaceTime Audio call. I did not have my data on and was connected to a stable wifi connection. This is not the first time I’ve heard of this happening, is there a reason why? Or is there a way I can change something in my settings to prevent from something happening like that again?

8091
R
3 years ago
B
BillieBobBeginner
asked in Billing & Payments
what is the number to call to pay a bill?

I have tried to pay my final bill online several times and keep getting an error message. So I want to pay by phone. What is the phone number, when you are no longer a KOODO client?

40013
Bernard Koodo
3 years ago
Glenda Pinault
Glenda PinaultBeginner
asked in Billing & Payments
Phone service cut though bill was paid. Anyway to get in touch with a live person?

Ipaid my bill on the first of the month. Today it was disconnected without any warning. Any way I could speak with someone about it?

2511
G
3 years ago
J
JVNBeginner
asked in Billing & Payments
My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.

My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.

9155
Mayumi
3 years ago
canucks4life
canucks4lifeAll-Star
posted in Billing & Payments
Emergency alerts testing

Do they no longer give a heads up for these tests?My phone has received twice now in two weeks very annoying during a Zoom meeting.

1446
Timo Tuokkola
3 years ago
G
gmallettBeginner
asked in Billing & Payments
Pre-authorized payment hasn't happened...

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?

6973
D
3 years ago

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