Cancelling my internet

If you want, I can flag a rep for you to review this and handle the cancellation directly; they have access to do it quickly.

Koodo Home Internet cancellations aren’t available in Self Serve, so rep intervention is the way.

Sorry about the tech no-shows and hold times; they’ll sort the confirmation too. 

Uunfortunately, To cancel the internet service,, you will have to schedule a call back “again” https://www.koodomobile.com/en/help/how-do-i-cancel-my-koodo-internet-subscription?

This is the third time I am attempting to cancel. I have now been on hold for over 90 minutes. This is clearly being done intentionally.

I am instructing you to cancel my subscription immediately. This is the most unprofessional customer experience I have encountered.

Confirm the cancellation in writing. No further contact is required.

Hi ​@temour.husban 

As much as we want to help, we have limited access here on the community when it comes to Internet inquiries.

We have just sent you a PM so we can confirm some more details, please check your commuity inbox when you get the chance.

I was given a callback, only to be told that the representative was from the mobile department and could not assist with internet services. I was then transferred again and left waiting with no resolution.

This is clearly a deliberate obstruction. I am formally requesting immediate cancellation of my internet subscription.

Confirm the cancellation in writing. This matter should not require further calls or transfers.

As mentioned earlier, they can't do it here in the forum. Regarding the wait for the rep, I would recommend you try to do it early in the morning, let the phone there and do something else. Unfortunately it might be the best option right now.