Cancelling my internet

If you want, I can flag a rep for you to review this and handle the cancellation directly; they have access to do it quickly.

Koodo Home Internet cancellations aren’t available in Self Serve, so rep intervention is the way.

Sorry about the tech no-shows and hold times; they’ll sort the confirmation too. 

Uunfortunately, To cancel the internet service,, you will have to schedule a call back “again” https://www.koodomobile.com/en/help/how-do-i-cancel-my-koodo-internet-subscription?

This is the third time I am attempting to cancel. I have now been on hold for over 90 minutes. This is clearly being done intentionally.

I am instructing you to cancel my subscription immediately. This is the most unprofessional customer experience I have encountered.

Confirm the cancellation in writing. No further contact is required.

Hi ​@temour.husban 

As much as we want to help, we have limited access here on the community when it comes to Internet inquiries.

We have just sent you a PM so we can confirm some more details, please check your commuity inbox when you get the chance.

I was given a callback, only to be told that the representative was from the mobile department and could not assist with internet services. I was then transferred again and left waiting with no resolution.

This is clearly a deliberate obstruction. I am formally requesting immediate cancellation of my internet subscription.

Confirm the cancellation in writing. This matter should not require further calls or transfers.

As mentioned earlier, they can't do it here in the forum. Regarding the wait for the rep, I would recommend you try to do it early in the morning, let the phone there and do something else. Unfortunately it might be the best option right now.

same here, very frustrating!! 

I am writing to formally document my request for immediate cancellation of my Koodo Home Internet subscription, as well as to raise a serious billing and service complaint.

1. Failure to Cancel Service

I have made multiple attempts to cancel my Koodo Home Internet service by calling 1-855-350-1170.
On my most recent attempt:

• I was placed on hold for approximately 3 hours

• I requested a callback

• I received a callback from an agent who stated they were not the correct department

• I was then transferred to another “wait line” and held for an additional 2 hours, with no resolution

This level of service is unacceptable and has effectively prevented me from cancelling my service despite repeated good-faith attempts.

This message serves as my formal notice of cancellation, effective immediately.

2. Non-Delivery of Phone (Device Not Received)

I also subscribed to a phone prior to Black Friday (November 2025).
To date:

• The phone has never been delivered to my mailing address

• I have never received or activated the device

• Charges have already been applied to my billing account despite non-delivery

Charging for a device that was never delivered is unacceptable.

3. Required Actions

I am requesting the following actions immediately:

1. Confirm cancellation both of my Koodo Home Internet service and the phone, effective as of today

2. Stop all billing immediately for the cancelled service

3. Investigate the missing phone shipment

4. Reverse / refund all charges related to the undelivered phone

5. Credit or refund any charges incurred after my cancellation attempts

I have kept full records of my calls, wait times, callback requests, and billing statements.

4. Escalation Notice

If this matter is not resolved promptly, I will proceed with:

• A formal complaint to the CCTS (Commission for Complaints for Telecom-television Services)

• A billing dispute with my payment provider for unauthorized charges

I expect written confirmation within 5 business days.

Hi ​@Cancellation of home internet 

We are sorry to hear about this experience and we understand how frustrating this has been.

As much as we want to help, we have limited access here on the community, however we have just sent you a PM, to confirm some more details, please check your community inbox when you get the chance.

It’s tragic really

I've been on call/on-hold in the kooda home Internet callback line or trying to get to talk to a representative to cancel my koodo home Internet.

Pathetic service/response times.

Everytime I try koodo assist, the only option we get is to get a callback and the unfortunate callback representative from koodo mobility puts us on hold/transfer request to koodo Internet on an infinite loop which never gets addressed.

​@Subramania how long have you been on hold?

Is this your first callback to cancel?

I see your new post here

I've been on multiple calls since this morning and each callback hold exceeds 30+ mins and I've been trying this in vain. 

I was told koodo home Internet representatives come online at 10EST and been on call since then.

​@Dennis 

I have flagged a rep for you on your created post