Billing & Payments

Is anyone else having issues with the “Review a Charge” feature? I’ve tried both the mobile site and desktop version and can’t even get through the form. On mobile, the page either freezes completely and I have to close the browser and start over, or when I try to scroll down to the Next button, it keeps snapping back up the page as soon as I lift my finger. I spent a couple of minutes trying to scroll and tap at the same time just to reach the button. While looking through my bill, I also realized how much money I ended up paying for a line that I wasn’t even using and had already cancelled. I had prepaid hundreds of dollars on my account so I wouldn’t have to worry about my phone bill for a while, but that credit was gone within a few months. The rollover data also feels pretty disappointing. If you’re someone who doesn’t use much data or spends most of your time at home, the fact that rollover data expires makes it feel almost meaningless

Hoping a moderator can help, as the phone line only serves existing/verified customers and I can't get this looked at.A Koodo rep called and mailed my family SIM cards, and told me no service or charges would apply unless the SIMs were personally activated. My family never activated them and never used any Koodo service.  Yet an account was opened in my name, $544 was charged, and it's now on my Equifax report as "bad debt; placed for collection."I don’t acknowledge this debt and need Koodo to delete the related entry from my Equifax credit files.I've already sent a written dispute to customer service. Could a moderator look into this or point me to the right channel? I can share the account details privately. Thank you.

Can you suggest some advice for me?This afternoon I never got the 100% data used text, but landed on my account and stumbled upon a fee for 78$ (looking at data usage that was a period of 20 minutes!) and see that my data had been used. To be clear, I knew I was getting close to my limit (my home internet wasn’t working, but I checked at 10:20 and it said I had less than 29GB used but that must have not been quite right because I started getting charged at 10:31.) I had been poking around trying to figure out how to TOP-UP my data. Nothing was working.I am worried or wondering it I may have clicked on something I shouldn’t have without noticing… I went onto a short work teams call, and then went back to trying to sort out the top up and stumbled upon the fact I had 78$ of charges! I’m really hoping someone can help me sort that out -- I have never gone over and am always vigilent and maybe made an error this time and hope there is something that can be done.

I am writing to express my concern regarding an unauthorized rate increase on two of my mobile lines. Despite reviewing my records, I have received no prior notification of these changes, aside from standard electronic billing statements.Furthermore, while I currently maintain four lines and was recently offered a promotional rate of $30 per month for additional lines, the monthly charges for my existing service have increased instead. I would appreciate a detailed explanation for these adjustments and a correction of my billing to reflect the agreed-upon terms.

I have received 5 bills since the start of the year demanding payment but I don’t have an active koodo account.  This is killing my credit rating.  I can’t log in to my old account nor can I receive verification codes.  The only thing I have is an account number.I am also not getting callbacks from Koodo

Be aware as there is such a thing as third party billing. I was charged for something I never used and have heard about before. Koodo’s says they have now blokced third party charges from my bill. They should have done that before. I can not believe Koodo will not do anything about the charges, that they allowed to my account without my permission.This is a terrible service as cell phone rates are already high in Canada. And they feel they need to squeeze more money out of us. 

I noticed a $15 subscription charge for Busuu on my latest bill, and took a look. It was for Busuu and I know with 100% certainty that I did not subscribe to this. I called Busuu and they gave me their generic response saying that I replied and confirmed subscription. I know for sure I didn’t, since I have a screenshot of the chat history and I ignored the text because I thought it was a scam text. I also confirmed with Koodo who said I never replied to the SMS to confirm the subscription.Busuu scamHere is a screenshot from Koodo saying I never replied:Koodo chat screenshotIt is fairly obvious seeing the other threads on this forum that Busuu is scammin

My husband and myself has koodo sims. Now our account number and charges are interchanged. Since he don't know English, the sim was activated with my email IDs and I'm paying for both. I want to know our account numbers.He get messages in his phone for payment and I pay it from my bank app. From April onwards, my subscription is charged for his number. Can I speak with a rep  

I was recently travelling and had added the Easy Roam - Asia plan to my account which should have given me 14 days of roaming in India for a fixed price. Instead, when I come back, I don’t see the addon and I am charged for roaming 18$ per day - which is much more than the plan.I have tried contacting koodo support for over a week and haven’t been able to get to a customer support rep. I keeps pushing me through automated Koodo assist which is unhelpful. They have purposely obscured their phone numbers so I cannot call anyone directly, and whenever I press “connect to a rep” on kood assist, i see a connection problem with a try again button. I have tried using the review charges on my bill functionality for this, and it has the same problem - they send me a link after a while that redirects to a koodo assist chat window and it never opens up, it just says trying to get you back to your conversation and I have not been able to contact an actual human person at all for a w

I've been charged $48 for easy roam. I haven't left Vancouver island. Please resolve these charges.  Thanks 

Hi, so today on June 2nd of 2026 i got an email about the Stream+ deal i could have with koodo i thought that it would be a good idea to purchase it so i did, it was 25+tax which for me is 15% and i put all my info in and it said thank you for your purchase i went to my subscriptions and for some reason it tells me to update my card which i did but i find that strange because my card have been used to pay my phone bill recently and when i checked my bank just in case it says i've had $30 taken from my account from a telephone/online purchase but i dont have access to my Stream+ or being able to add some of my pre-existing accounts to it. I would like some help please with either setting it up properly or to just get a complete refund, Thank you. (my email is c***@**mail.com)

Hi, I need to pay my final Koodo bill, but I am currently in South Korea. My credit/debit card is issued in Korea, and it seems that international cards are not being accepted for payment. Is there any other way for me to pay my outstanding balance from outside Canada? Thank you for your help.

Why did my bill go from my historic amount of 119.78 per month to 427.14 this month?

Got a call from Koodo a couple months back and he couldn’t activate the SIM remotely so had to mail me out a sim card. Just received in mail months later and have been getting billed for Koodo and I’m not even signed up for it. I want them to cancel the billing but can’t get ahold of someone to get this taken care of. 

5G 60GB Nationwide (up to 250Mbps) (May 07 To May 27)) this was added to my account  for 38$ and I did not add it! Please remove it 

My credit card has been compromised and I’m waiting for another one to come in the mail. So my Stream+ has not been updated since my current card is locked. How can I ensure my service continues until I get my new card to update payment details?

I have recently learned that people who receive the Disability Tax Credit can apply and receive a discount on your bill.Where would I find this information? Thanks for your help with this.  

A mystery $6.22 recurring on my statement 

still charged for my mobile lines and I canceled within 15 days of setting up the service  

Hey, I just switched from Public Mobile to Koodo and that’s all done and setup but my Public Mobile payment was due soon like the next couple days but now that I’m a Koodo customer, I no longer have access to Public Mobile to make any payments to them and my billing on Koodo says I owe nothing atm, do I still owe Public Mobile anything or was that also transferred to Koodo with my new plan? Is there an option to add funds? I prefer to pay manually as my paydays are not consistent they differ each month so auto payments don’t work well. Thanks!

How can I change my new credit card 

My last bill had a duplicate payment, and I have already stopped services from Koodo. Kindly assist in crediting the duplicate amount back to my bank account.

Hello,  I moved country and thought I paused my account (was just keeping while I transitioned, and using for wifi but didnt realize I was still being charged). I have a bill now that I need to pay but need to do this in installments. I want to cancel the plan but cant seem to do that without calling (can’t seem to pause either). Anyone know another way to get in touch ? Thanks

I cancelled my Koodo service and switched to other network. Why am I still getting charged ?$9 were deducted last month from my account and now again I have received an bill , why ?

On my recent bill (May 22 - Jun 21)  I was billed roaming charges for using my phone in the US when my plan covers US roaming. I was charged a total of $112 (7 days). Please help!