I was recently travelling and had added the Easy Roam - Asia plan to my account which should have given me 14 days of roaming in India for a fixed price. Instead, when I come back, I don’t see the addon and I am charged for roaming 18$ per day - which is much more than the plan.
I have tried contacting koodo support for over a week and haven’t been able to get to a customer support rep. I keeps pushing me through automated Koodo assist which is unhelpful. They have purposely obscured their phone numbers so I cannot call anyone directly, and whenever I press “connect to a rep” on kood assist, i see a connection problem with a try again button. I have tried using the review charges on my bill functionality for this, and it has the same problem - they send me a link after a while that redirects to a koodo assist chat window and it never opens up, it just says trying to get you back to your conversation and I have not been able to contact an actual human person at all for a week. I have tried phone text or email, multiple different browsers and even multiple devices - they make it incredibly difficult to get support.
Considering dropping koodo as my provider and filing a complaint with the Better Business Bureau - this is outrageous. I should not have to go round and round in circles to resolve a simple query regarding my bill.
It is crazy that broadcasting my issue to the entire koodo community is the only way to hope that some human contacts me about this, if there are any left in their customer service department. They might as well call it the customer inconvenience department - where we replaced all our employees with AI chatbots!
