Hi, so today on June 2nd of 2026 i got an email about the Stream+ deal i could have with koodo i thought that it would be a good idea to purchase it so i did, it was 25+tax which for me is 15% and i put all my info in and it said thank you for your purchase i went to my subscriptions and for some reason it tells me to update my card which i did but i find that strange because my card have been used to pay my phone bill recently and when i checked my bank just in case it says i've had $30 taken from my account from a telephone/online purchase but i dont have access to my Stream+ or being able to add some of my pre-existing accounts to it. I would like some help please with either setting it up properly or to just get a complete refund, Thank you. (my email is c***@**mail.com)
Billing Problem
Hi, so today on June 2nd of 2026 i got an email about the Stream+ deal i could have with koodo i thought that it would be a good idea to purchase it so i did, it was 25+tax which for me is 15% and i put all my info in and it said thank you for your purchase i went to my subscriptions and for some reason it tells me to update my card which i did but i find that strange because my card have been used to pay my phone bill recently
DId you login to your self serve and then subscribe? Or did you click on the link in the email?
WHat is the Koodo email address used to send you this email?
and when i checked my bank just in case it says i've had $30 taken from my account from a telephone/online purchase but i dont have access to my Stream+ or being able to add some of my pre-existing accounts to it. I would like some help please with either setting it up properly or to just get a complete refund, Thank you. (my email is c***@**mail.com)
Did the transaction mentioned Koodo?
i clicked on the email but i had to login to my account for the whole process, the email is ch***@****mail.com and yes it did mention koodo plus it was on the koodo website.
Unfortunately, there is no way to get a refund for the Stream+ subscription, but I will flag a rep to look into this for you.
Ok as long as you are sure it was the legitimate koodo website and email and not a scam email, directing you to a scam website.
When you checked out, was the subscription confirmation page stating it was $25+ tax? What would the final total be?
For the $30 charge, was this a flat $30? Does the $30 charge make sense?
Did you get an email with your Stream+ subscription confirmation with an email to activate each of your services?
well it was 27.30 that was taken out of my bank account, i didnt get an email about them thanking me for my purchase it was on the website after i had clicked check out but the only email i had gone after i noticed my money was taken was that there was a problem with the payment yet i had 27.30 taken from my bank account.
+4Hi
We have limited access here on the community when it comes to Stream+ subscriptions, however we have checked with the support team and the confirmed the payment didn’t go through and the payment method would need update to continue with the subscription.
Have you had the chance to check with your bank regarding this payment?
@flo koodo well i did check my bank like i have mentioned 27.30 was taken out of my account but i also just got emails about an action being required to activate my disney+, netflix, and amazon accounts so now im even more confused since the website and emails before said my payment hasnt gone through yet i've had seen the website saying thank you for your purchase after getting stream+
+4
Thank you for letting us know!
We have just reviewed the status of the subscription on our end and it shows that the payment was unsuccessful. We also recommend checking in your self serve account. If the payment didn’t go through and it still appears on your end in the payment details, this should be reversed, however it would depend on your bank. We recommend contacting the bank to double check the reason why it didn’t go through.
If you have further questions, please let us know and we will do our best to help!
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