How to update my credit card

Due to Koodo fraud my credit card was cancelled. Now I have a new one and I need to add it to my account 

you can remove the existing card and add the new one as a new method of payment

This tells me nothing 

Well, I thought I helped you. Do you have access to your self-serve as of now? Here is their official webpage if you would like to read more https://www.koodomobile.com/en/help/setting-pre-authorized-payments?

The self serve does not accept password and never opens. I have spent all last week to change my credit card from a Koodo scam. You say leave call back and no person responds just the same old crap. This is the worst customer service I have ever experienced. I am looking for another mobile service but unless you contact me I won’t be paying you a cent. I will gladly meet you in court. Murray Laitinen 

Have you tried to clear out the cache and cookies on your browser? What about using a different browser or device?

Are you on a prepaid or postpaid plan? If you are currently using Koodo Prepaid, the reps in the Community have limited access and cannot assist you further. You will need to schedule a callback through Koodo Assist to speak with a rep. https://widget.telus.tiia.ai/koodoprepaid/koodoprepaid.html

What is the koodo scam you are referring to?

Hi ​@Luke Laitinen 

We are sorry to hear that you are having issues accessing your self serve!

We have just sent you a PM to confirm some more details and further assist, please check your community inbox when you get the chance.