Hello,
I moved country and thought I paused my account (was just keeping while I transitioned, and using for wifi but didnt realize I was still being charged). I have a bill now that I need to pay but need to do this in installments. I want to cancel the plan but cant seem to do that without calling (can’t seem to pause either). Anyone know another way to get in touch ?
Thanks
Best answer by Oliver C
Hi there,
assuming you have a postpaid account, if you’re out of country it is recommended that you reach out to a rep via Koodo’s social media pages, Facebook or X (Twitter).
If you send them a direct message, a rep will respond. The correct profiles can be found by clicking the associated logo’s at the bottom of this page. They can discuss account closures and the settling of remaining fees with you. 🙂
Hi there,
assuming you have a postpaid account, if you’re out of country it is recommended that you reach out to a rep via Koodo’s social media pages, Facebook or X (Twitter).
If you send them a direct message, a rep will respond. The correct profiles can be found by clicking the associated logo’s at the bottom of this page. They can discuss account closures and the settling of remaining fees with you. 🙂
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