Is anyone else having issues with the “Review a Charge” feature?
I’ve tried both the mobile site and desktop version and can’t even get through the form. On mobile, the page either freezes completely and I have to close the browser and start over, or when I try to scroll down to the Next button, it keeps snapping back up the page as soon as I lift my finger. I spent a couple of minutes trying to scroll and tap at the same time just to reach the button.
While looking through my bill, I also realized how much money I ended up paying for a line that I wasn’t even using and had already cancelled. I had prepaid hundreds of dollars on my account so I wouldn’t have to worry about my phone bill for a while, but that credit was gone within a few months.
The rollover data also feels pretty disappointing. If you’re someone who doesn’t use much data or spends most of your time at home, the fact that rollover data expires makes it feel almost meaningless. If I already paid for that data, I don’t really understand why it disappears instead of remaining available until it’s actually used
Another issue I’ve run into is trying to remove an Amazon Prime subscription that’s being billed through my phone account. I deleted my Amazon account, but I’m still being charged for the subscription and can’t seem to find a clear way to manage or remove it through the account options.
I’ve spent more time than I should have digging through menus and support pages trying to figure out where these subscriptions are managed. Between the review-a-charge form not working properly and the difficulty finding billing options, the whole experience has been frustrating.
If anyone knows where these subscriptions are actually managed or has dealt with this before, or whether others have experienced the same issues with the charge review form and whether there’s a workaround.
