Got a call from Koodo a couple months back and he couldn’t activate the SIM remotely so had to mail me out a sim card. Just received in mail months later and have been getting billed for Koodo and I’m not even signed up for it. I want them to cancel the billing but can’t get ahold of someone to get this taken care of.
I NEED TO TALK TO A LIVE PERSON
+4Hi
We have been unable to identify your account based on your community profile.
Did you get any activation email after speaking with the rep?
+4"he couldn’t activate the SIM remotely..."
They sent you a SIM? Or you bought a SIM at a store and tried to activate it with a rep?
"I’m not even signed up for it."
If you didn't sign up for the service, then they can't send you a SIM…
It is confusing... but you need to set up a call back through the chat - you can type cancel the service, then need to talk to a rep.
https://www.koodomobile.com/en/help?autobots=rollout
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