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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,119 Topics
  • 4,153 Replies
1119 Topics
P
Papa DBeginner
asked in Billing & Payments
Data Usage

I was notified I’d used 100% of my data usage and my data is blocked until my billing period is over. I haven’t bought additional usage and being a ludite here, I am able to watch videos on u-tube. Will I have overcharges on my next bill. And is it watching u-tube videos that is using up my data? Thx.

2064
P
3 years ago
P
PaulMccartney17Beginner
asked in Billing & Payments
Cancelled account, last bill for negative amount.

Hello, I cancelled my phone the beginning of September to move to Mexico. I was told because it was a partial month, I should receive a bill around now, for $13. Once paid, its all done. I just received it, and it is -$40.35. Of course it is beyond impossible to speak to anyone, and I do not have a phone in Mexico, nor do I want to attempt getting ahold of Koodo from here. Will this be credited back to my bank account? Also, will my entire account just disappear in the coming weeks, as the phone number, and account no longer exist? I had no tab fyi, so I hope its as easy as that. Anything helps, thanks.

6032
P
3 years ago
B
BraunbBeginner
asked in Billing & Payments
411 Usage

I bought my elderly mother the wireless home phone but got charged extra for her using the 411 number.  Is there any way to get that blocked so she can't use it?  Thank you.

4621
Dinh
3 years ago
Jag Mann
Jag MannBeginner
asked in Billing & Payments
Accidently topped up twice

Accidently topped up twice. would like refund on second amount 

1471
Dinh
3 years ago
Y
YsanneBeginner
asked in Billing & Payments
Cancel a phone on my plan

Okay so I have 3 phones under my name one for my daughter, mine and then the 3rd was my boyfriends. We have broken up and I need to know how to cancel his phone and stop the payments? Can this be done?

15343
D
3 years ago
D
duanewwadeConnector
asked in Billing & Payments
Tab Question - Early Payout on my credit card

I wanted to pay my tab off, immediately via my credit card. When I went through the steps, it added the amount to my next bill.I currently have $300 credit on my account and owe $700 for my tab. My billing cycle is still a while out.My question is: If I make a payment, to my account now/today, will that apply to my tab, or just leave me with $1000 credit and still owing my tab?

1492
D
3 years ago
R
RitzBeginner
asked in Billing & Payments
ADT discount

Can someone pls guide on process to get $10 discount on ADT while I am having Koodo line?

2364
R
3 years ago
M
mjohnnyBeginner
asked in Billing & Payments
Charged for the rest of my Tab

I received an email from koodo (yes, their proper email) and phone number giving me a deal for a new phone. I had the option to get a new phone without having to pay the $60 remaining on my tab. I’ve done this before, years ago they offered a similar deal and it worked. But this time I was still charged for the remaining tab. Why?

865
M
3 years ago
G
gmackBeginner
asked in Billing & Payments
Why is there a tab charge on my bill when my tab balance is zero? Why is this still an issue when so many other people have asked this question?

I have paid off my tab, but there is a tab charge on my bill. Many other people have asked about this. Why is this happening?

2252
R
3 years ago
T
TELUS CustomerCoach
asked in Billing & Payments
Free incoming roaming SMS?

Looks like monthly plans now (if you activated or changed your plan in the last few weeks) include "Free incoming roaming SMS" but there's no description available as to what it is. Did Koodo (I don't see it on TELUS) finally decide not to charge for Incoming SMS while roaming in other countries?

222
A
10 years ago
A
aymann choucsConnector
asked in Billing & Payments
payer sa facture

J'étais à Montréal pendant 3 mois et j'ai résilié mon abonnement koodo pour le moi de mai avant de rentrer en France. Mais le problème est que j'ai reçu ma dernière facture mobile alors que je ne suis plus au Canada. Comment faire pour la payer? puis-je par Western Union ?

1012
G
11 years ago
C
Certosini RobertoBeginner
asked in Billing & Payments
Pourquoi ces frais

Bonjour J,ai ete facture sur ma carte de credit pour un montant et je voudrais savoir pourquoi?

01
A
11 years ago
M
Mélanie CardinalBeginner
asked in Billing & Payments
Changement d'indicatif régional.

Bonjour à tous, j'ai récement déménagé. Je dois changer d'indicatif régional car je cause des frais aux membres de ma famille, amis et même au travail. Donc, je voudrais savoir comment faire pour changer d'indicatif régional seulement. Je veux garder le même numéro par contre. Merci à l'avance

32
A
11 years ago

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