Billing & Payments

Hi, I signed up on Sunday, and am wondering when do I see my first bill? I’d like to confirm all discounts are in order prior to using the phone I purchased with the plan.

Hi I do not have an active connection with Koodo but I am being boiled regularly and reminded to paythe emails are threatening in nature and are improperly being senti have raised this issue with customer care constantly and they have not been of any help at all I keep bringing this issue every time I get a bill reminded but there is nothingplease resolve the issue before I raise an official complaint with CRTC

Can I pay my tab balance and get a new phone

Hi, My pre-authorized payment came out on November 16th and was returned as the funds weren’t available in the account. The money is now there so will the money be deducted again now or do I have to make the payment myself?

Has anyone else had an issue with this? I recently set up a payment arrangement to pay by Dec 8th, 2021. I made this arrangement before Nov 16, and got notified that Koodo has processed a missed payment on Nov 17/18th affecting my credit score to drop. This was a pretty big drop and is the only 1 of 2 open items on my credit. I was under the impression having a payment arrangement would not impact credit as long as it's paid by the agreement date. 

Long story short, I have my parents on my account to ensure things get paid. I let them know, monthly, how much their bill is and they pay it through online banking bill payments.  My first question is: if I sign up for pre-authorized payments - do they take the money out of my account on the due date or when the bill is sent to me? If it’s withdrawn on the bill due date, my second question is: If my parents send their money at the beginning of the month, and the PAP is removed on the bill due date, will it only take the balance left oweing? Thanks!

Recently I made a FaceTime Audio call to a friend of mine from the U.S. On my most recent phone bill it says I made a long distance phone call, even though it wasn’t a phone call but a FaceTime Audio call. I did not have my data on and was connected to a stable wifi connection. This is not the first time I’ve heard of this happening, is there a reason why? Or is there a way I can change something in my settings to prevent from something happening like that again?

I have tried to pay my final bill online several times and keep getting an error message. So I want to pay by phone. What is the phone number, when you are no longer a KOODO client?

Ipaid my bill on the first of the month. Today it was disconnected without any warning. Any way I could speak with someone about it?

My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.

Do they no longer give a heads up for these tests?My phone has received twice now in two weeks very annoying during a Zoom meeting.

I have set up pre-authorized payments and my account says they are “Enabled”. My account also says that my bill “will be paid automatically on August 25, 2021”. Judging by my credit card statement, this payment hasn’t happened yet. Do I “pay now”? Or will it go through eventually?I am a new customer to Koodo as of mid-August so perhaps PAP isn’t actually set up despite it clearly stating that “Pre-authorized Payment is enabled”?

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing.  I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely..  I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/ 

Is the 911 fee charged to the area code of a phone number?I’m getting charged for the 911 fee of a province I haven’t lived in for over two years. Is there a way of removing this fee without changing phone numbers?

Hi, please advise how did they calculate my account balance $18.65 ?  I just joined the $15 starter plan couple days with no usage as at today, when I click bill details - it said ‘ There are no bills yet for this account.  

Do I get charged when I receive text messages from the Philippines? thank you! 

Does texting use up my data allowance?

Will I be charged if a friend calls my phone from the US?

I am going to cancel my subscription tomorrow at the lambton mall. 519-464-2285

I cancelled my Koodo account about a year ago as I have a company supplied phone. Each month I receive an invoice in my email for 2 different account numbers, each saying I have a $0 balance. Is there a way to stop these emails? I am worried that there will be issues if I come back to Koodo in the future, and I want to get rid of the annoyance of seeing them.

HiRecently I travelled to Vancouver Bc from Toronto ON.I called my friend in Ontario often, but it charged me as airtime fee.As I know, Airtime is for calling outside of Canada. How come it’s charged this much even though It was within Canada? 

Fee for two phones went up by $1.08 a month beginning in October.  Why the extra charges?

I want to leave koodo and pay off my phone.  I have $83,94 on my tab bonus but it doesn't give me the option to pay it off.. am I able to pay it off in store?The tab balance I paid off ($195) was $15 monthly which equalled 13 months left, and the tab bonus is $83.94 with a $6.46 reduction monthly equals about 12 months left for that to reach $0 ... if I'm correct, combine that puts me at 25 months/ over two years left with kooddo which doesn't make sense because I have already been with koodo for one year out of a two year contract.Since I paid the tab I just have the tab bonus (12 months)… is there any way to find out when the contract actually ends?Any details in regards to the tab bonus plan would be appreciated as I am a little confused as to how it works and would like to pay it off so I can change plans. 

I was notified I’d used 100% of my data usage and my data is blocked until my billing period is over. I haven’t bought additional usage and being a ludite here, I am able to watch videos on u-tube. Will I have overcharges on my next bill. And is it watching u-tube videos that is using up my data? Thx.

Hello, I cancelled my phone the beginning of September to move to Mexico. I was told because it was a partial month, I should receive a bill around now, for $13. Once paid, its all done. I just received it, and it is -$40.35. Of course it is beyond impossible to speak to anyone, and I do not have a phone in Mexico, nor do I want to attempt getting ahold of Koodo from here. Will this be credited back to my bank account? Also, will my entire account just disappear in the coming weeks, as the phone number, and account no longer exist? I had no tab fyi, so I hope its as easy as that. Anything helps, thanks.