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Billing & Payments

All discussions about Koodo billing and payments.

  • 1,172 Topics
  • 4,555 Replies

1172 Topics

N
nikabjBeginner
asked in Billing & Payments

Pre authorized payment doesnt work properly and money was returned to my bank account again

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!What should I do? Because I don't want to charge for late payment. Many thanks

4
R
2 years ago
P
ptrckrysBeginner
asked in Billing & Payments

Koodo Employee Purchase Plan

Hi,I am a Koodo Rep from an authorized dealer, and I currently have a 50% Discount on rate plans. Just wondering, if I add another line on my account, will that line get a 50% discount as well?Thanks

2
T
2 years ago
B
brbrBeginner
asked in Billing & Payments

Does the tab appear on the first page of the PDF bill?

Hello,I was just wondering whether the tab charge appears on the first page of the PDF bill or only on the detailed bill.Thank you!

5
Dinh
2 years ago
Hannah Palmer
Hannah PalmerBeginner
asked in Billing & Payments

made payment on 27

I paid 193$

3
Boa_Guy Koodo
2 years ago
E
EnriqueLeonBeginner
asked in Billing & Payments

80 cents per minute long distance to USA!!

I’m on a Canada wide free long distance plan.  I made a call to a 1-954 area code (Florida) and spoke for 10 minutes.  My most recent bill shows an extra !!$8 charge!!!!What a surprise. But this is price gouging plain and simple. Robbery.When I go to the self serve option… I cannot even find the “normal” rate charge for a call to the USA.If I knew it was 80 cents a minute, I would not have used Koodo.I want to contest this...

6
Allan M
2 years ago
A
Am5869696Beginner
asked in Billing & Payments

How do I get Koodo to mail my bills??

How do I get Koodo to mail my bills?? Is there no option for it I need proof of my residence!!

1
Allan M
2 years ago
C
chadrBeginner
asked in Billing & Payments

wifi calling again

i Haven’t got a answer to why i’ve been charged for wifi calling

2
Bernard Koodo
2 years ago
D
DandyckBeginner
asked in Billing & Payments

high bill

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

2
M
2 years ago
I
isaac024Beginner
asked in Billing & Payments

Service charge for long distance ?

Hi I was charged for long distance phone conversations  in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?

9
I
2 years ago
B
bartonvillageBeginner
asked in Billing & Payments

how to send payments in by mail

Work for an old school office where I have to send payments in by mail. What is the right mailing address to send my bills into? 

4
D
2 years ago
S
StephaniagonzalezrabagoBeginner
posted in Billing & Payments

Billing issue

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th 

4
D
2 years ago
H
hk8886Beginner
asked in Billing & Payments

How to change main account holder

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and  I would like to become the main account holder. How do I do this? 

2
H
2 years ago
C
CASNSConnector
posted in Billing & Payments

Why are outgoing texts billed as minutes?

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS?  Why are outgoing texts not also SMS?  I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

11
Sophia
2 years ago
Amit Shinde
Amit ShindeBeginner
asked in Billing & Payments

Cancellation of Koodo Mobile Plan

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit 

5
Amit Shinde
2 years ago
M
MiscBeginner
asked in Billing & Payments

Tab Payoff - Lump Sum & Tab Bonus Debit - Cancellation

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.What should I do for Lump Sum charge by them ?Tab Payoff - Lump SumTab Bonus Debit - Cancellation 

1
Allan M
2 years ago
S
S K PatBeginner
asked in Billing & Payments

1st bill & partial charge issue

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month),this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern. 

5
R
2 years ago
T
TRMBeginner
asked in Billing & Payments

What is UL Can mins SFD?

I got a charge on my account and I have no idea what it is 

2
Bernard Koodo
2 years ago
J
Jonny PBeginner
asked in Billing & Payments

Unable to pay bill with prepaid Visa debit?

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message.It is not a Vanilla Visa.  It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash.  I can’t quite figure out why it is not being accepted.  Any insight would be appreciated.   

3
Bernard Koodo
2 years ago
M
MikeRichardsonConnector
asked in Billing & Payments

Dead customer

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone. 

8
M
2 years ago
M
MC76Organizer
posted in Billing & Payments

Activation Date and SIM Card delivery date and First Bill

While I understand that the billing cycle begins on the activation date, it seems patently unfair to charge from day 1 when the SIM card arrived on day 12.3-5 days within same province seems right but 12 with no service.  Any thoughts on how to address with Koodo? I feel that there should be a grace period.  Thanks in advance!

7
R
2 years ago
T
The Gr8 1Connector
posted in Billing & Payments

Is it possible to pay a lump sum towards my tab to lower my monthly payments?

I just upgraded my iPhone today and am paying $25/month for the “tab” (plus $50/month for the plan). Is it possible to put a lump some payment to the tab to lower my monthly bill?

6
Allan M
2 years ago
W
wizzard74Beginner
asked in Billing & Payments

if my bill is in collections can i still pay it on the website?

if my bill is in collections can i still pay it on the website?

5
M
2 years ago
A
alebroConnector
posted in Billing & Payments

Changing a Rate Plan treated the same as first bill?

Im frustrated because i changed my plan midway through my bill cycle and i understand the prorated amounts, but I do not understand being charged a full month's rate ON TOP of the prorated charge. For example my plan was $60 for 15gigs/ mnth and i changed it to $55 for 15gigs/ mnth. How then am i being charged $30 plus $55 for one month? The date range for both rates is dec. 8- jan. 7. Thats a total of $85 for that time period. Ive tried to make sense of it, it makes absolutely none to me. I was only halfway through my data usage when i switched plans and was granted almost the same amount until my next cycle begins. So they are providing me almost identical service, which should be $5 less, but instead im paying $25 more. It is not my first bill! This is crazy to me can anyone help before i call them with my frustrations? Thank you

9
G
2 years ago
N
NikhilgConnector
posted in Billing & Payments

bill paid, then ported number, still bill is shown outstanding

Hi,Taken a koodo connection on 1-Dec-2021, plan of 40$.As billing cycle is from 7th, I received a bill on 8th Dec-2021, of 57.01$, which contain prorated bill of 11$ for 1-Dec to 7-Dec. I paid this bill of 57.01$ on 18-Dec-2021. And ported number to another carrier.Ideally I should receive some refund as full month service was not utilized. However, I received another bill of 28$ , with due date 2-Jan-2022.Can someone pls guide how to get this resolved?Is there any helpdesk number ?Regards,Nikhil

7
N
2 years ago
M
maravistaBeginner
asked in Billing & Payments

Email scam ? I got an email that I have an unpaid balance and my account will be disconnected

Hi,  I suspect this is a scam but thought,I got an email that if fake - is quite good. Hey <lists both my wife and myself > Your Koodo account is scheduled for disconnection on December 26, 2021. Your current balance is $173.19, with $146.20 past due. If you can’t pay before December 26, 2021, you can request a payment extension below. Then below that text are two options/links   Make a Payment I need a payment extension   Checked my account - it is paid automatically monthly and is fine. I used to have a prepaid account - and would be shocked if that is somehow still active. The TITLE of the email is:   < Myname> And <MyWifes Name> , want to avoid Koodo disconnection?   I checked the email address by starting but not sending a reply and the email address is: paymybill@koodo.com Does this appear to be a scam? I have gotten a few these the past few  months … and the outstanding balance keeps increasing.. so they’re good at it if it i

7
L
2 years ago

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