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Why am I getting charged extra for a FaceTime Audio call to the U.S.?

  • 17 November 2021
  • 1 reply

Recently I made a FaceTime Audio call to a friend of mine from the U.S. On my most recent phone bill it says I made a long distance phone call, even though it wasn’t a phone call but a FaceTime Audio call. I did not have my data on and was connected to a stable wifi connection. 

This is not the first time I’ve heard of this happening, is there a reason why? Or is there a way I can change something in my settings to prevent from something happening like that again?

1 reply

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How much were you charged for this call?

Did you place the FaceTime audio call by phone number or email address?

I think this depends on how the FaceTime audio call was placed whether using a phone number or an email address. If using a phone number, it seems that when an iPhone loses Wi-Fi connectivity, the call falls back to the cellular network to maintain the audio call connection.

One option is to place FaceTime audio calls using an email address to prevent your iPhone from inadvertently accessing the cellular network. 

Another option is to turn off Wi-Fi Calling, enable Airplane mode, then turn Wi-Fi on. If you’re not subscribed to Wi-Fi Calling, enable Airplane mode then turn on Wi-Fi. This should prevent your iPhone from accessing the cellular network if or when your iPhone loses Wi-Fi connectivity.

Unfortunately, Wi-Fi is not foolproof. The number of devices connected to your Wi-Fi network, Wi-Fi channel interference and whether using 2.4GHz or 5 GHz Wi-Fi, can have an effect on the quality of the Wi-Fi signal. 

The link below sounds similar to your situation.

Charged for FaceTime audio call

If you’re looking to get the long-distance charge reversed, please schedule a callback using Koodo Assist. Or, if you prefer, send a private message to Koodo via Facebook Messenger or a DM via Twitter.

https://www.facebook.com/Koodo or https://twitter.com/koodo