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phone got disconnected

  • October 23, 2021
  • 1 reply
  • 1984 views

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing. 
 

I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely.. 

 

I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/

 

Best answer by Robert T

Bank payment take some time to process. You’ll need to schedule a callback using the Koodo's Digital Asistant : koodo.com/chat 

Also, here is some more information regarding past due bills: https://www.koodomobile.com/en/help/past-due-bill 

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  • Mobile Master
  • 12008 replies
  • Answer
  • October 23, 2021

Bank payment take some time to process. You’ll need to schedule a callback using the Koodo's Digital Asistant : koodo.com/chat 

Also, here is some more information regarding past due bills: https://www.koodomobile.com/en/help/past-due-bill