Koodo Community

phone got disconnected

  • 23 October 2021
  • 1 reply

My phone got disconnected yesterday despite the website saying my bill is due on the 25th. I had past due balance but I didn’t get any type of warning saying I was going to lose service, I had service in the AM and by afternoon.. nothing. 

I attempted to confirm my payment both over the phone and online and it wouldn’t accept the payment report. Sat on hold for a while. I paid the entire amount due through my bank account so it hasn’t gone through all the way most likely.. 


I’d like cell service again because I’m going through loss of a family member and am now unable to answer calls/texts because I can’t get any :/



Best answer by Robert T 23 October 2021, 22:05

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Userlevel 7
Badge +4

Bank payment take some time to process. You’ll need to schedule a callback using the Koodo's Digital Asistant : http://koodo.ca.ada.support/chat/?language=en