My tab balance is $0 but Koodo still has charged me on my next bill $15 for my tab. Please explain this.
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You can check your tab history in self-serve to see when you bought it. Usually this is your final payment that will make it zero.
Take a look at this article for more information:
Tab history is $0 I was still charged.
Can you post a screen shot of your tab history from self serve?
This screenshot means, once you paid your bill generated on Nov 1st, then your tab will be $0
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