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what is the number to call to pay a bill?

  • November 16, 2021
  • 3 replies
  • 4121 views
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I have tried to pay my final bill online several times and keep getting an error message. So I want to pay by phone. What is the phone number, when you are no longer a KOODO client?

Best answer by Bernard Koodo

@BillieBob You have access to the online services of your account 90 days after cancelling a line. We can see attempts to pay the bill however it appears there is something up with the credit card as payment is not going through. Pls contact the financial institution that issued the card and they should be able to assist with a fix. 

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  • Dennis
  • Mobile Master
  • 29034 replies
  • November 16, 2021

To pay by phone you need to call 611 from your koodo number. Unfortunately if you left koodo this won't work. 

I would recommend paying via online banking.

 

You can also try clearing your browser's cache or try a different or device

Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
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    rikkster
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  • rikkster
  • Mobile Master
  • 6157 replies
  • November 16, 2021

I think your best option is to send a private message to Koodo via Facebook Messenger or a DM via Twitter. I don’t believe dialing #227 will work since you are no longer a Koodo customer. You’re welcome to try it though.

https://www.facebook.com/Koodo or https://twitter.com/koodo 

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    Dennis
Bernard Koodo
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  • Bernard Koodo
  • Official Rep
  • 9323 replies
  • Answer
  • November 16, 2021

@BillieBob You have access to the online services of your account 90 days after cancelling a line. We can see attempts to pay the bill however it appears there is something up with the credit card as payment is not going through. Pls contact the financial institution that issued the card and they should be able to assist with a fix. 

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    rikkster
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    Dennis
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