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Calling within Canada Charged Airtime overage


Hi

Recently I travelled to Vancouver Bc from Toronto ON.

I called my friend in Ontario often, but it charged me as airtime fee.

As I know, Airtime is for calling outside of Canada. How come it’s charged this much even though It was within Canada?

 

Best answer by Bernard Koodo

@October2nd Your plan only includes 500 minutes per month. If your needs have changed you may want to upgrade to an unlimited minutes plan. 

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5 replies

Dinh
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  • Mobile Master
  • 17356 replies
  • October 2, 2021

Which plan was you on? How many minutes did you have in your plan?. Was it unlimited? 
Also, I would double check the pdf bill (check the page 3 please) and see if it was a long distance calls or “accidental roaming” charges. 


Bernard Koodo
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  • Official Rep
  • 9323 replies
  • Answer
  • October 4, 2021

@October2nd Your plan only includes 500 minutes per month. If your needs have changed you may want to upgrade to an unlimited minutes plan. 


  • Author
  • Beginner
  • 1 reply
  • October 4, 2021

Thank you guys for response! So, is Airtime charged for domestic calling as well? I thought it counts when I call outside of Canada.


Bernard Koodo
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  • Official Rep
  • 9323 replies
  • October 4, 2021

@October2nd Yes, airtime is counted against just about every call whether domestic or not. That is why plans with unlimited minutes are popular. 


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  • Mobile Master
  • 13551 replies
  • October 4, 2021

Calling outside of Canada is not covered by the 500 minutes or unlimited minutes. It just doesn't charge you extra beyond international call rates.