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Billing & Payments

All discussions about Koodo billing and payments.

1,200 Topics
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boohadsAdvisor

asked in Billing & Payments

Why is there a red stop sign/exclamation mark under usage for messaging even though I have unlimited messaging?

2 years ago

Dlo828Beginner

asked in Billing & Payments

Pre Authorized Payments

I just set up for pre-authorized payments today but I'm wondering if I should pay my current bill that's due in a week manually or will the pre authorized payment come into effect immediately?

2 years ago

ExKoodoBeginner

asked in Billing & Payments

Paying back Negative balance to non-Koodo customer

I had few lines in Koodo and closed all of them in Jan. Now my Koodo bill got generated and I see a negative balance. How will Koodo pay that amount? I tried Koodo assist but there is no way to find an answer for this. Whom should I reach to get this amount from Koodo?

2 years ago

nikabjBeginner

asked in Billing & Payments

Pre authorized payment doesnt work properly and money was returned to my bank account again

Hello Guys, My payment method is Pre-authorized, but it is returned to my bank account for some reason. So, I wanted to pay it manually through the self-service, but Koodo doesn't know this yet and showed me my bill is 0!What should I do? Because I don't want to charge for late payment. Many thanks

2 years ago

ptrckrysBeginner

asked in Billing & Payments

Koodo Employee Purchase Plan

Hi,I am a Koodo Rep from an authorized dealer, and I currently have a 50% Discount on rate plans. Just wondering, if I add another line on my account, will that line get a 50% discount as well?Thanks

2 years ago

brbrBeginner

asked in Billing & Payments

chadrBeginner

asked in Billing & Payments

wifi calling again

i Haven’t got a answer to why i’ve been charged for wifi calling

2 years ago

DandyckBeginner

asked in Billing & Payments

high bill

Went to the USA recently turned on easy roam, because apparently you can use your phone just like you would at home. So made a few calls to Mexico I have 1000 international minutes including Mexico and then my hefty bill of 128 dollar overage charges comes what to do?

2 years ago

isaac024Beginner

asked in Billing & Payments

Service charge for long distance ?

Hi I was charged for long distance phone conversations in december when I did not answer the phone calls that I received from the US. Why am I being charged and can I get this charge cancelled?

2 years ago

bartonvillageBeginner

asked in Billing & Payments

how to send payments in by mail

Work for an old school office where I have to send payments in by mail. What is the right mailing address to send my bills into?

2 years ago

StephaniagonzalezrabagoBeginner

posted in Billing & Payments

Billing issue

I payed the bill, it already shows payment payed on my bank account. Why am I still being told its due by Jan 5th

2 years ago

hk8886Beginner

asked in Billing & Payments

How to change main account holder

So my mom is the main account holder of my phone plan in which her name is displayed for all the transactions. The thing is she will be living outside Canada from now on and I would like to become the main account holder. How do I do this?

2 years ago

CASNSConnector

posted in Billing & Payments

Why are outgoing texts billed as minutes?

I am wondering why outgoing texts are billed as minutes but incoming texts are billed as SMS? Why are outgoing texts not also SMS? I am a prepaid monthly subscriber, and these charges are clearly visible in my booster/add-on usage history.

2 years ago

Amit ShindeBeginner

asked in Billing & Payments

Cancellation of Koodo Mobile Plan

Hello Folks, I need a help with below query. I purchased a plan for Koodo mobile from their door campaigner.I never received SIM card but have received service agreement email and they have started generating monthly bills. I have not even received the SIM nor have activated it. When I try to call sales representative, he does not pick the call nor responds to messages. I tried calling Koodo customer care and It does not connect me to representative but just rout me to computer generated responses which does not help me much. Any idea how do I cancel my service with Koodo? Thank you in advance. Regards,Amit

2 years ago

MiscBeginner

asked in Billing & Payments

Tab Payoff - Lump Sum & Tab Bonus Debit - Cancellation

I terminated contract with Koodo but they charged me Lump Sum which was not mentioned any where and even i called call center they did not tell anything only said Bonus Debit I need to pay for Phone which is completely fine.What should I do for Lump Sum charge by them ?Tab Payoff - Lump SumTab Bonus Debit - Cancellation

2 years ago

S K PatBeginner

asked in Billing & Payments

1st bill & partial charge issue

I should have a $10 off discount on each of our (my line & my wife’s line) monthly service fee (original plan as $50 per month),this discount amount, not properly apply on the 1st partial charge & the 1st complete monthly billing cycle. The online Koodo Assistant is offer no help & not even understanding how to answer the questions, evening I am kept repeating the issues & concern.

2 years ago

TRMBeginner

asked in Billing & Payments

What is UL Can mins SFD?

I got a charge on my account and I have no idea what it is

2 years ago

Jonny PBeginner

asked in Billing & Payments

Unable to pay bill with prepaid Visa debit?

What could be preventing me from being able to pay my bill with a visa prepaid debit card? I have tried a number of times, using different browsers and each time I get an “oops” error message.It is not a Vanilla Visa. It is a prepaid Visa debit provided by a fintech app that works no problem for other payments online such as Amazon, or Door Dash. I can’t quite figure out why it is not being accepted. Any insight would be appreciated.

2 years ago

MikeRichardsonConnector

asked in Billing & Payments

Dead customer

My friend has been deceased for more than 6 months now and Koodo keeps harassing me sending bills to my email. I've talked to a CSR 3 times explaining he's not alive so the chances of him paying are slim. I'd like Koodo to leave me alone.

2 years ago

MC76Organizer

posted in Billing & Payments

Activation Date and SIM Card delivery date and First Bill

While I understand that the billing cycle begins on the activation date, it seems patently unfair to charge from day 1 when the SIM card arrived on day 12.3-5 days within same province seems right but 12 with no service. Any thoughts on how to address with Koodo? I feel that there should be a grace period. Thanks in advance!

2 years ago

The Gr8 1Connector

posted in Billing & Payments

Is it possible to pay a lump sum towards my tab to lower my monthly payments?

I just upgraded my iPhone today and am paying $25/month for the “tab” (plus $50/month for the plan). Is it possible to put a lump some payment to the tab to lower my monthly bill?

2 years ago

wizzard74Beginner

asked in Billing & Payments

if my bill is in collections can i still pay it on the website?

2 years ago

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