Billing & Payments

I bought my elderly mother the wireless home phone but got charged extra for her using the 411 number.  Is there any way to get that blocked so she can't use it?  Thank you.

Accidently topped up twice. would like refund on second amount 

Okay so I have 3 phones under my name one for my daughter, mine and then the 3rd was my boyfriends. We have broken up and I need to know how to cancel his phone and stop the payments? Can this be done?

I wanted to pay my tab off, immediately via my credit card. When I went through the steps, it added the amount to my next bill.I currently have $300 credit on my account and owe $700 for my tab. My billing cycle is still a while out.My question is: If I make a payment, to my account now/today, will that apply to my tab, or just leave me with $1000 credit and still owing my tab?

Can someone pls guide on process to get $10 discount on ADT while I am having Koodo line?

I received an email from koodo (yes, their proper email) and phone number giving me a deal for a new phone. I had the option to get a new phone without having to pay the $60 remaining on my tab. I’ve done this before, years ago they offered a similar deal and it worked. But this time I was still charged for the remaining tab. Why?

I have paid off my tab, but there is a tab charge on my bill. Many other people have asked about this. Why is this happening?

J'étais à Montréal pendant 3 mois et j'ai résilié mon abonnement koodo pour le moi de mai avant de rentrer en France. Mais le problème est que j'ai reçu ma dernière facture mobile alors que je ne suis plus au Canada. Comment faire pour la payer? puis-je par Western Union ?

Looks like monthly plans now (if you activated or changed your plan in the last few weeks) include "Free incoming roaming SMS" but there's no description available as to what it is. Did Koodo (I don't see it on TELUS) finally decide not to charge for Incoming SMS while roaming in other countries?

Bonjour J,ai ete facture sur ma carte de credit pour un montant et je voudrais savoir pourquoi?

Bonjour à tous, j'ai récement déménagé. Je dois changer d'indicatif régional car je cause des frais aux membres de ma famille, amis et même au travail. Donc, je voudrais savoir comment faire pour changer d'indicatif régional seulement. Je veux garder le même numéro par contre. Merci à l'avance