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Calling within Canada Charged Airtime overage

  • October 2, 2021
  • 5 replies
  • 289 views
O

Hi

Recently I travelled to Vancouver Bc from Toronto ON.

I called my friend in Ontario often, but it charged me as airtime fee.

As I know, Airtime is for calling outside of Canada. How come it’s charged this much even though It was within Canada?

 

Best answer by Bernard Koodo

@October2nd Your plan only includes 500 minutes per month. If your needs have changed you may want to upgrade to an unlimited minutes plan. 

This topic has been closed for replies.

5 replies

Dinh
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  • Dinh
  • Mobile Master
  • October 2, 2021

Which plan was you on? How many minutes did you have in your plan?. Was it unlimited? 
Also, I would double check the pdf bill (check the page 3 please) and see if it was a long distance calls or “accidental roaming” charges. 

A Koodo customer, opinions are my own.
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Bernard Koodo
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  • Bernard Koodo
  • Official Rep
  • Answer
  • October 4, 2021

@October2nd Your plan only includes 500 minutes per month. If your needs have changed you may want to upgrade to an unlimited minutes plan. 

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Allan M
O
  • October2nd
  • Author
  • Beginner
  • October 4, 2021

Thank you guys for response! So, is Airtime charged for domestic calling as well? I thought it counts when I call outside of Canada.

Bernard Koodo
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  • Bernard Koodo
  • Official Rep
  • October 4, 2021

@October2nd Yes, airtime is counted against just about every call whether domestic or not. That is why plans with unlimited minutes are popular. 

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Allan M
G
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  • Goran
  • Mobile Master
  • October 4, 2021

Calling outside of Canada is not covered by the 500 minutes or unlimited minutes. It just doesn't charge you extra beyond international call rates.

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