Can't Log in

Hi there,

This seems to be an ongoing issue as of late. To confirm, are you a prepaid or postpaid customer?

Seems the problem has mostly been affecting prepaid but has spread also to some postpaid customers. Once you answer I will flag a rep to assist with the issue.

I am postpaid customer, since 2014. 

Can you please let us know if this happens on every browser you try?

Are you using a mobile device to log in or  a desktop/laptop?

Awesome thank you for confirming. As you have a postpaid account and have run through all the other troubleshooting steps and that this is an ongoing issue with others, I will flag a rep to take a look.

Just make sure you’re logged into the community using your self serve credentials and they can see everything they need. 🙂

I tried to resolve the problem on both Firefox and Google Chrome with no luck. I using my 2019, Intel IMac. Never had this issue before. 

Message deleted. 

It is recommended not to post personal information on an online forum.

I’ve removed it. Sorry about that. 

If not logged in with your SS account (using the "Login using your Koodo Self Serve" option), maybe share the last 4 digits of your number and partial e-mail address to the rep can find your account. 

Also,  ensure no VPN are active. This might also cause issues logging in.

bspartan128

4783

There are no VPN’s on my computer. 

In the meantime, to ensure your bill gets paid on time, you can dial *611 from your Koodo phone and use the automated system to pay by credit card

To pay over the phone using Interactive Voice Response (IVR), follow the steps below:

1. Dial *611 from your phone to use our automated phone system
2. Press 3 (Credit card and other payment options) when prompted.
3. Press 1 (To make a credit card/Visa Debit or MasterCard Debit card payment) when prompted, and follow the instructions.

Thank you, Robert.

I’ll continue to watch this form until my situation is resolved.  

Hi,

try to log in using Koodo’s mobile service (if you do have data available), that’s the only way which works for me right now.  Using home internet connection doesn’t work for days now, regardless of a device or browser.

p.s. I’m a postpaid customer

I just spoke with customer service, and they are currently working on my case. Unfortunately, the Koodo Self Serve login page is experiencing technical issues, which explains why I was unable to access my account.

The representative I spoke with advised me to wait until Monday to log in again using either my previous or new password. Thanks to her assistance, I was able to make my payment today.

You might want to try to log in, it started to work for me, Good luck!

Update in here. Appears to be a server issue that’s being looked at: