I looked at my invoice for the upcoming month and the total owed and the breakdown of the bill are not matching up. I can't get through to anyone and the koodo assist chat is not helpful.
Question
invoice is wrong
+4I assume you have downloaded the PDF bill and check the page 3 and 4 of it? If possible, can you post a snapshot of it here? Someone might be able to explain.
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+4Hi
Just to double check, have you made any changes to your account recently, like an upgrade or activation?
I have not made any changes, says it's a connection fee but I paid that when I bought the phone. Are connection and activation fees different?
+4
The connection fee would be charged indeed when upgrading over the phone with a rep or in a store.
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