Seasonal Hold Not Working

Seasonal Hold must be activated by the account holder through Koodo Self Serve or by scheduling a callback with Koodo reps. Since you and your partner have tried multiple times without success, I can flag a rep to have him place the hold for December to February.  

Yes, please schedule me a call back. I am currently in Australia on +*******79

Reps can't call Australian numbers unfortunately. 

Quick check though—what type of plans are these lines on (monthly tab, owned device, prepaid)? 

Ok no worries,

On a monthly tab - let me know the easiest way to go on Seasonal Hold.

For a monthly tab plan, Seasonal Hold activation cannot be done via Self Serve and requires help from a Koodo rep. Want me to flag a rep? 

Great, thanks. Yes, please flag and do manually.

Perfect. I've flagged a rep 😊 Can you please edit your first post to remove any personal information and only leave the last 4 digits of your number?

Done, thanks

You can set up Seasonal Hold on your Self-Serve account. On the “Mobile services” page, select Pause my plan temporarily.

For a monthly tab plan, Seasonal Hold activation cannot be done via Self Serve and requires help from a Koodo rep as can be seen here : 

Thanks for the clarification. 

In that case, ​@Alex Clapin can either wait for the rep to respond back or send a message to a rep on Facebook Messenger or Twitter for further assistance. https://m.me/Koodo 

Hi there ​@Alex Clapin 

Unfortunately we could not find an account based on the log in method you used here. You can log out of the community and when you log back in, use the Self Serve method, as shown in the following image. 

Let us know here when it is completed.