AppleTV+ Subscription Activation

Let me flag a rep for you to reset your Apple TV+ Subscription

Hi ​@BisonBlair, if we understood correctly you already finished activating your Apple TV+ subscription but the issue is the Apple ID used is no longer accessible. 

Can you still log in to Apple TV+ with the credentials (email and password) you set up while activating? 

We have view-only access to subscription services and the subscription cannot be edited so if there is no option to edit the Apple ID in your TV+ account you would need to cancel and re-add the subscription. 

You can also try the support form here https://www.telus.com/en/subscription/supportform Please select TELUS Apple TV+ as the option will work for Koodo as well. 

Hi  ​@Georgia Koodo, thanks for your quick answer. You are correct, I cannot log into Apple TV+ with the credentials I set up while activating. I will try and cancel and re-add in the self serve portal. 

Hi ​@Georgia Koodo, I tried to cancel and then renew however when I renew I do not get a new prompt/account activation option; It just shows a launch button. Let me know if there is anything else I can do. I also submitted a ticket via the link you shared above. Thanks!

Try clearing your browser's cache and login again to see if the Activate button comes back

Hi ​@Dennis and ​@Georgia Koodo , I tried again clearing my cache this time but the button still said launch rather than activate. Let me know what other steps I can take.

Then you’ll likely have to try the Telus support page on the matter as Georgia provided:

https://www.telus.com/en/subscription/supportform