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Question

NO SIM/Emergency Calls only


I got a new dual SIM phone and put my SIM card but unable to make/received a call as it says Emergency Calla or NO SIM card. Need help please!1

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4 replies

Flo Koodo
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  • Official Rep
  • 5960 replies
  • March 9, 2025

Hi ​@Phoebe1 

If you put the sim in a different phone, is it connecting to the network? 

Is your new dual sim phone supported on the Koodo network?

You can check here if it is supported https://www.koodomobile.com/en/help/phone-compatibility


  • Author
  • Beginner
  • 1 reply
  • March 9, 2025

It is supported but still on Emergency Calls. 


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  • Mobile Master
  • 13565 replies
  • March 9, 2025

Does it show that it is connected to any network? Do you have automatic network selection mode on? What’s the phone model?


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  • Mobile Master
  • 29057 replies
  • March 10, 2025
Phoebe1 wrote:

It is supported but still on Emergency Calls. 

What phone is it?

Does the phone use dual physical sims or is it 1 physical sim and the other is an esim?


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