I recently activated Koodo internet at home and have 100MBPS plan. Since 2-3 days, my speed has heavily dropped and is now below 2MBPS. Any ideas what could be the reason? The plan says unlimited data. Not sure what is going on. I tried factory reset and everything. Nothing helps.
+4When you tried speedtest, were you using WiFi or actual LAN connection?
as well, What was status light when you tried speedtest
A Koodo customer, opinions are my own.
1 person likes this
Dinh wrote:
When you tried speedtest, were you using WiFi or actual LAN connection?
as well, What was status light when you tried speedtest
I used Wifi and all lights green. Its just too bad at the moment.
+4I would recommend you try speedtest app and choose a server near your location. As well, have you checked if your device is connected properly to the local wifi. If you have a laptop/desktop, I would recommend you plug into the LAN port to see if that can change anything.
The Fast speedtest is powered by Netflix though
A Koodo customer, opinions are my own.
1 person likes this
Dinh wrote:
I would recommend you try speedtest app and choose a server near your location. As well, have you checked if your device is connected properly to the local wifi. If you have a laptop/desktop, I would recommend you plug into the LAN port to see if that can change anything.
The Fast speedtest is powered by Netflix though
Yes. I checked with multiple apps. Speed is not even 1MBPS now.
I have seen multiple report this
With this one being one of the first.
I'm also going to flag a rep regarding this now
+4Hi
We see that you managed to get in touch with a rep over the phone in the meantime.
We have also notified the support team.
We are sorry for the inconvenience!
Flo Koodo wrote:
Hi
We see that you managed to get in touch with a rep over the phone in the meantime.
We have also notified the support team.
We are sorry for the inconvenience!
Hello, yes. I spoke to them. But the speed hasn’t improved. They told me that they will call me back but I’ve not received the call yet. Latest results below -
Goran wrote:
Did they say when you could expect a call back?
They said, they ll call me back at 4PM but didn’t receive. I placed another callback and got another rep. They have now placed a device replacement for me since troubleshooting didn’t help. The speed comes back if I unplug everything and replug. It stays for a few minutes and goes back to < 1MBPS. Sad part is, it will impact my work for next 2-3 days.
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