So when I logged in the amt due on the top left was 32.77 but the bottom right shows a total due of 66.49. I was going to pay the total due but it only took the 32.77 as payment, so how do I pay the rest?
Solved
why is my amount due and my total due different
Best answer by Georgia Koodo
Hi
The new charges should be reflected on your account soon and you will be able to make a payment in your self serve. If you’d like to pay earlier, you can pay the remaining amount - $33.72 via online banking with your account number and Koodo Mobile as payee. You can also wait for it to update as the due date for the new charges is April 5.
Because there was a balance from your previous bill.
You may have paid late.
Why dont you download your detailed pdf ebill. The details should say what the charges are for. Maybe download the last 2 detailed pdf ebills. Then compare to when you paid.
Mobile Masters are not Koodo Employees. Our opinions are our own. But consider us Super Users who can answer your questions or at least point you in the best direction to resolve your issues. https://community.koodomobile.com/mobile-masters-231240/mobile-masters-faqs-6831949
1 person likes this
+4Hi
The new charges should be reflected on your account soon and you will be able to make a payment in your self serve. If you’d like to pay earlier, you can pay the remaining amount - $33.72 via online banking with your account number and Koodo Mobile as payee. You can also wait for it to update as the due date for the new charges is April 5.
1 person likes this
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