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HelloI have added a new line which was coming with a tab offer of $10 discount so my effective tab would be $5. I have reviewed the bill for last 3 months. But I dont see the discount applied on any of them.I was wondering whom to get in touch with to resolve the sameRegardsAnoop
I just moved to VideoTron having $80 on my Tab payment. I was expecting a last bill with a similar amount but I got a $203 bill instead. If I have had only $80 on the phone to pay why charged with an extra amount? The ‘Tab Bonus’ was not explained anywhere when I made a purchase 20-21 months ago.
Hi there. I have credit on my account (because I closed it) but can’t reach anybody through chat because I don’t have Canadian number anymore. I moved back home to Ireland but I want to get the credit transferred. I read on here that they send out a cheque usually but that’s no good to me. Is it pos...
I paid off the remaining balance for my current Koodo tab last week (I agreed to pay the remaining amount) and now it shows $0. I went to the phones and wanted to get a iPhone 12 on tab but when I tried checking out, it keeps saying Bit of bad news.Based on your profile, you're not eligible to upgra...
content_type.label.conversation Callers within my own area code cannot get thru without dialing long distance with the "1" in front of the area code
Callers within my own area code cannot get thru without dialing long distance with the "1" in front of the area code. The either can’t get thru at all, or they get a message that says they must dial long distance. Area code 204.
content_type.label.conversation Billing Error : Monthly bill credit missing on Billing
Trying to buy a new phone but when I hit checkout I just get this vague error. 'Whoops something went wrong'. Why can't I complete the order. I'm a current customer. I had a callback but they didn't know the problem. I cleared cashed and tried multiple computers,devices, browser. All the same error.
Hey, I’m looking to buy a couple of Pixel 4a devices online. I’ll be using one and gifting the other to my dad. I have a few questions regarding this:Does Koodo allow purchase of more than one phone at a time? My dad’s not with Koodo. Will there be any issue if his Pixel 4a needs to be unlocked? The...
content_type.label.conversation Implement VoLTE, WiFi Calling, and RCS Capabilities for Non-Koodo Devices
With the upcoming implementation of the 5G network in Canada, features like VoLTE, WiFi calling, and RCS are becoming commonplace and an essential part for many Koodo users. These features are compatible with most Koodo devices. However, non-Koodo or third-party devices (except iPhone) are being lef...
CSR says positive tab (credit) that was converted to "offer" on account cannot be combined with current promotions!!!
I recently learned that the old positive tab credits (in my case $99.88) were “waived” last year due to problems they created with the new “tab” system. I never received a notice of this change so I was not aware that they are now an “offer” on my account as I have not been shopping for a new phon...
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