Skip to main content
Koodo Community
Community

Recently active topics

273 Topics
N
NavsekhonBeginner
asked in Other
I got a sim from india and they said to insert it when u reach canada and i gave inserted it and it shows sos only and network coverage is not coming

Sos only is coming

111
Flo Koodo
2 days ago
G
GGBConnector
asked in Billing & Payments
double connection fee

I am new to Koodo just 5 days from now. Customer service helped me to port my sim and I requested for e-sim. Today I received my bill online and  Koodo charged me 2 lines of connection fee of  $70 each total of $140 to the bill. The customer service who helped me said it is free but not free at all instead koodo charged me twice connection service fee. Poor signal as well, always connecting or not connected to the internet. I regret porting to Koodo. Very disappointed.  

456
G
2 days ago
R
Russell_StampsBeginner
asked in Tips, Tricks & Troubleshooting
My call log has strange international calls

Not sure if I am in the right place.Firstly, the Koodo help pages are TERRIBLE - there is NO OPTION (that I can see) to get technical help by phone or with a real agent. Anyway - to my issue.  My phone call log shows that I made an international call to Belgium this morning, and that I am texting that same number right now.  Neither are true, so who do I contact, and how, to get this looked into NOW, not in a few hours with a callback.  IMO, it could be something serious.Thanks.

242
Dinh
2 days ago
Z
Ziming PangConnector
asked in Billing & Payments
discount?

“Additional discount of $5/mo. when you set up auto-pay” on the plan instruction.I set up the auto-pay the day I got this phone card, but I was still charged 34$, the original price, rather than 29$.why?

474
Z
2 days ago
L
lmlvinBeginner
asked in Tips, Tricks & Troubleshooting
wifi calling not working

Hi there. I’m trying to enable wifi calling on my phone but when I do, it just returns a message saying “To allow wifi calling on this account, contact Koodo”.I’m using an iPhone 15promax with iOS 18.1. The only options under voice&data section are: 5G auto, 5G on, LTE. There is no VoLte to enable. Can you help? Thanks. 

18014
A
2 days ago
Rhonda Sherry
Rhonda SherryRockstar
asked in Tips, Tricks & Troubleshooting
Why would I not receive texts from a new friend using an iPhone when I receive texts from other iPhone friends?

I have a new friend who uses an iPhone and she receives my texts from my Koodo Samsung Galaxy S10e but I do not get hers in return. Does one of us need to change a setting somehow?

232
Rhonda Sherry
2 days ago
C
CCBCBeginner
asked in Billing & Payments
Incorrect billing for roaming charges

Recently traveled to Maui.  Prior to travel I had visited a Koodo kiosk to put my phone on the correct settings so that I wouldn’t incur roaming charges.  Yet, I just got my bill and you’ve charged me for 2 days!I did everything I could to ensure that I wouldn’t get charged and it happened anyway.  Very frustrating!I used my phone extensively for work while I was away and used What’s App for calling.  I don’t understand why I got charged by I would like it reversed.  I’ll pay may correct bill less these charges and would appreciate a credit at your earliest convenience.Kind regards,CCBC 

131
Flo Koodo
2 days ago
S
samr4515Beginner
asked in Tips, Tricks & Troubleshooting
comment configurer la messagerie vocale textuelle koodo syr android?

je me suis abonné a la messagerie vocale par texto (ou courriel) et je ne sais pas comment configurer ce service pour receuvoir mes messages vocaux sur courrier.

81
Flo Koodo
2 days ago
Olga Sereda
Olga SeredaBeginner
asked in Tips, Tricks & Troubleshooting
IPhone 7 need to unlock

Hello i have an iPhone 7 its locked with koodo i’m unable to talk an agent and didn’t get via chat because i’m no longer koodo client

101
Flo Koodo
2 days ago
D
D.LAdvocate
asked in Plans & Add-ons
New line, ported number. I can send but not receive calls.

My previous carrier tells me it’s an issue with incomplete porting on Koodo’s end. I followed all the instructions and confirmed “yes” to the transfer.Unfortunately can’t contact support. Any way to resolve this here or through email support?

416
Flo Koodo
2 days ago
Kathleen L
Kathleen LBeginner
asked in Tips, Tricks & Troubleshooting
bell to koodo internet

I’m having trouble getting my new internet going. When I plug it into the coax outlet it never goes online. DS led just keeps flashing. I was with bell before and they used a fibre optic cord that worked, so I’m wondering if the coax outlet in my house doesn’t work and I should get a converter (fibre to coax), does anyone have any advice?

231
Flo Koodo
2 days ago
D
dunktrunkBeginner
asked in Plans & Add-ons
Koodo changed by phone number

Koodo called me to give me an offer. They sent me a new SIM card that isn’t my existing number without telling me that this would be the case.  I’ve been trying to get this resolved for days now and I keep getting bounced around on Koodo Assist

343
Flo Koodo
2 days ago
A
anuserOrganizer
asked in Billing & Payments
Easy Roam

I received a message telling that I’m charged for Easy Roam, when I never enabled it!!! But that’s not even the problem. Even worse, now I went to the website and click on “Add Easy Roam”, assuming that then there would be an option and make it clear that I’m opting out of the service, to minimize the damage. But there’s no opt out!! they claim that I should keep my phone in airplane mode. But then, how am I supposed to receive free SMS for account verification of websites or call a free customer service? I can’t wait to come back to Canada to cancel Koodo. They’ve already increased my price last month without any notice, and I can see that if you’re a new customer they charge you less for the same plan. Now I’ll pay the Easy Roam for all the days they’ll claim, but I swear that this is the last time Koodo screws me over.

367
A
2 days ago
B
BetrueBeginner
asked in Billing & Payments
unable to change billing address

I’ve been trying to do this for days, using different browsers. It accepts the new address just fine, but does not update it.  i have a new phone in my cart, but don’t want it sent to my old address.  I couldn’t find any helpful tips among the replies to the same questions here so hopefully someone will reach out to help.  thanks

151
Flo Koodo
3 days ago
Cathy Prince-Reid
Cathy Prince-ReidBeginner
asked in Billing & Payments
Why am i still being billed by my previous internet provider?

Switched over to Koodo internet Nov 20 and Roger’s is still sending bills to me.  Doesn’t Koodo notify previous providers that a customer has switched?

251
Allan M
3 days ago
V
vc89Beginner
asked in Self Serve
Stream+ premium Service not supporting multiple accounts

Good morning!I recently switched from Bell to Koodo. I signed up for the stream+ package. I use multiple members for netflix, and use netflix premium for this. My sister and my mother are under my netflix account. I was told by the koodo rep that I would be able to use multiple accounts under stream+. When I signed up for stream+, I received a prompt that stated I could not use multiple accounts. I called Koodo back and asked about this. They told me that stream+ supports multiple accounts and just to ignore the prompt. I ignored the prompt, and noticed that when I activated stream+ in netflix, all of the extra accounts were gone. I told my mother to go ahead and sign into my account anyway. Today, she was kicked out of my netflix account. I attempted to call koodo to clear this up but I have been waiting for a callback for over a half an hour now. I cancelled my stream+ account, but it looks like stream+ is still applied to my netflix account until december 27th. Does this mean I have

101
Flo Koodo
3 days ago
C
Chris10Beginner
asked in Tips, Tricks & Troubleshooting
Smartwatch plans or add-ons for cellular compatible smartwatches

I would like smartwatches with cellular compatibility to operate independently from smartphones, essentially offering standalone plans or add-ons. It's surprising that Koodo, owned by Telus, hasn't shown much interest in providing this option. I'm amazed that Koodo and Telus aren't striving to stay ahead in the market. Particularly since, Virgin Plus a Bell subsidiary, is now offering Smartwatch plans with their proprietary NumberShare system. It's time for Koodo to catch up and offer similar features to remain current.

7837
L
3 days ago
N
Nhon25Beginner
asked in Tips, Tricks & Troubleshooting
My Number does not change

I transferred my Rogers phone number to my Koodo account. The transfer is complete successfully but the field ‘My number’ on my iPhone still shows the temporary number provided by Koodo. I tried several times to change the number manually but in vain. It seems only the carrier Koodo can do it.

121
Flo Koodo
3 days ago
Kyeong-bo Ham
Kyeong-bo HamBeginner
asked in Billing & Payments
how to pay my monthly fee

Dear Sirs, I'm currently in Soutth Korea, not Canada, so I can't pay monthly fee now.I can't access Koodo app because I can't roam with my plan that's why I'm not paying the monthly fee.Please kindly check if I can pay in other ways. Account number : 1000000xxxxxxxName : Ham Kyeongbo  Best Regards,Kyeongbo Ham

515
Kyeong-bo Ham
3 days ago
N
NushBeginner
asked in Billing & Payments
Sudden Billing Increase

I never got any notification of my plan changing and somehow I was charged double this month from what I usually pay?? Is this reversible and how much am I going to have to pay going forward because I will be leaving if that’s the case.

292
Georgia Koodo
3 days ago
D
D.LAdvocate
asked in Purchases & Returns
Will I be charged for a plan I didn’t use after 30 days? Just waiting for phone to be returned to Koodo.

Planning on cancelling a line, but had to return a phone to clear the tab. I see in the tracking number that it’s already been delivered.Do I need to wait for Koodo to finalize the return in order to call to cancel the line? Since it’s the holidays, if it takes longer than 30 days, will I still get refunded this month’s bill if I didn’t use the plan at all?

261
Georgia Koodo
3 days ago
P
Pinar HepkurkutBeginner
asked in Billing & Payments
Easy Roam Charged for Twice

Hi there,I was charged for Easy Roam twice while I'm in Canada on November 20th, 2024, and while I was in US on November 7th, 2024. However, my phone was in airplane mode whole time in my US travel. I haven’t received a roaming alert on either November 7th or November 30th. I just realized that I was charged $14 daily for Easy Roam for twice!How do I have the charge removed?Thanks,

212
P
3 days ago
G
grado2003Connector
asked in Billing & Payments
Cancelled my service the same day I got it

And I get a bill for $2.94 under the rules of the Wireless Code, you can cancel your contract and return your phone if you’re not happy with it. And you can do this at no cost, within 15 days of your purchase, if you haven’t used more than half of the monthly data specified in your plan.

505
G
3 days ago
D
dfefdfdfdBeginner
asked in Billing & Payments
roaming charge again

Hello,I have once again been charged for US roaming on my December 2024 bill.Just like the previous month. I live on Vancouver Island and tap into US towers even though i have manually selected data roaming OFF in my phone.Can I please get a refund for the $28 I am being wrongfully charged.

242
D
3 days ago
K
K.O_shaiBeginner
asked in Billing & Payments
Epp Discount Not Applied yet

When does the epp discount apply? I was said I would be getting a 30% off my plan, and I submitted my documents to the email according to the form.My first bill is due on somewhere around January. But I don't see any epp credits on my bill statements.What am I missing? Thanks!

191
Allan M
3 days ago

Leaderboard

Terms & Conditions
Koodo Community