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391 Topics
H
Hyeri SongBeginner
asked in Tips, Tricks & Troubleshooting
help

The sim is locked. I need a puk code, but I can't call.I contacted you through my koodo Twitter account, but I can't get a call.   

111
Allan M
22 hours ago
Y
yycaudreyBeginner
asked in Other
Assistance Needed with Authentication Code Access

I am experiencing an issue with my mobile phone, and I would appreciate your assistance.My phone is completely non-functional, and the power will not turn on. I recently purchased a new device and inserted my SIM card into it. However, I need an authentication code to complete the setup process, and I am unable to receive it because my original phone cannot be powered on.Could you please advise on how I can proceed in this situation? Is there an alternative way to receive the authentication code or verify my identity?Thank you for your time and support. I look forward to your guidance.

151
Allan M
22 hours ago
J
JpxlandryBeginner
asked in Billing & Payments
tab balance

I wanted to pay off my Tab Balance. It's like if it is paid but it is not reflecting on my bank account. My phone bill otherwise reflects instantly. Any explanation?ThanksJessis

161
Allan M
1 day ago
T
TaeaConnector
asked in Billing & Payments
Charged $39 a month while on the $15/month seasonal hold.

I just checked my billing and it says I’ve been being charged $39/month while I was away. I put my phone onto a seasonal hold ($15/month) so I am not sure why I was charged this.  how do I receive back pay? Keep in mind this was more than my plan even was to begin with. 

415
Boa_Guy Koodo
1 day ago
B
BrianS24Beginner
posted in Plans & Add-ons
Hey Koodo - help me understand why I am frustrated with the Auto initiated add-ons service -

how could a prepaid account, without auto update, take $35 to buy a 10GB data bundle without specific user approval? Now a school going child is without a phone plan because I trusted your "online account" to protect funds and not initiate add ons that are not specifically requested. 

181
Mayumi
1 day ago
M
mokoodo
asked in Plans & Add-ons
Calling US numbers doesn't work

I have the “Unlimited Long Distance Pack (27 countries)“ add-on as a perk, and yet, when I try to call US numbers the call never connects.I know those numbers are correct since texting does work.What gives?

9914
Darius Koodo
1 day ago
D
dixiaoBeginner
asked in Other
Can not receive calls and text after transfering to Koodo

I transferred my number to Koodo yesterday, but I am still unable to receive text messages or phone calls. My friend attempted to call me but was directed to voice mail and is unable to leave a voice mail there. No text can be received while imessage can not activated. But, I can dial out.WiFi calling cannot be activated either.I restarted my phone several times, but it did not work. In this situation, I am even unable to receive a call back.

264
G
1 day ago
C
Chelsey HeidmanBeginner
asked in Other
Koodo Internet - Altima?

Hey, is Koodo’s home internet still provided by Altima? I had signed up last year, but Altima was terrible - the connection wouldn’t allow me to connect to my company VPN and their customer service was awful. I had to switch back to my previous provider.I don’t see Altima mentioned in the more recent marketing though, so I’m wondering if they’re no longer the internet provider. If not, I’d like to consider bundling again.Thanks!

141
G
1 day ago
harmar
harmarBeginner
asked in Tips, Tricks & Troubleshooting
3G rarely ever works

I frequently travel to rural areas and dont have LTE/5G.It says Ill be connected to 3G with 4 or  5 signal strength, and yet data rarely ever works. If it does work, it is incredibly incredibly slow, taking over a minute to load a page, if it doesnt give up half way. (way slower then when 3g was the norm)Just wondering if this is because 3g being phased out, or if there is settings issue on my phone (iphone 13)

161
G
1 day ago
S
sonnguyenBeginner
asked in Self Serve
esim replacement

i bought an esim with 30cad plan, but i accidentally deleted the esim before OTP verfication. Im now neither log in the account nor using the esim. Please help to guide me make repleacement old esim with the new esim

171
D
1 day ago
notalibtard
notalibtardBeginner
asked in Prepaid
Paying the difference

Hello I would like to know if I could switch to another plan by just paying the difference as i did add a fund to my account but I did not know that it would reactivate it immediately on my current ones when I was just wanting to switch. Is it possible to this by having a customer rep calling you??

171
Georgia Koodo
1 day ago
N
NomiRockstar
asked in Prepaid
eSim QR code

Just found out I need an eSIM QR code for my new phone. Is there some way I can get it online?

505
N
1 day ago
S
SteveEBeginner
asked in Plans & Add-ons
Cant call LD

Im trying to call a Mexico number and it says my phone cant call and to call Koodo...well calling Koodo is impossible...why cant i just dial a number i want and pay LD for that outgoing call?

264
Georgia Koodo
1 day ago
K
KSJSBeginner
asked in Billing & Payments
US Roaming Charge when not over border

Hi, In October I was in Southern Alberta close to the US border but not over the border yet, I looked at my phone at one point and noticed a roaming R. I turned airplane mode on immediately and kept it on while close to the border and while I was actually over the  border. I got a charge for $10.00 for 1.51mb data usage on the October bill, can it be reversed? Thank you

111
Georgia Koodo
1 day ago
L
LilMaloneBoneBeginner
asked in Billing & Payments
how do i go about reconnecting my phone after its been canceled and i have paid off my bill

I need to reconnect my phone using the same number I got from the service but I can't call customer service for help because they fully canceled can someone please help me 😟😟 and I ABSOLUTELY NEED to have the same phone number because like everything that has extra security is using my disconnected number 

292
Georgia Koodo
1 day ago
T
TaeaConnector
asked in Billing & Payments
Cant resume same plan after travelling

I put my phone on the ”vacation mode” for the previous two months while I was away, however now that I am back it is not letting me resume my previous plan. My previous mobile plan was $30/month and now they are only offering me plans for +$60/month with less data and less benefits than I had before. I cannot call to speak to a representative because my phone is still “inactive”. Help!! Would love the opportunity to speak to a rep, I am just unsure how to do that without activating it on a plan I don’t want :(

323
Georgia Koodo
1 day ago
R
Raik44Organizer
asked in Plans & Add-ons
stream subscription first month

 I have these subscriptions direct already and was just charged the other day for them.The T&Cs do say you are charged in the succeeding months so that made me think you aren’t charged immediately in these cases….but it seems for people who already have these subscriptions you get double charged the first month?

193
Allan M
1 day ago
S
Sunshine96Beginner
asked in Purchases & Returns
Deliveries Canada Post strike

Hello,Due to Canada Post strike, will Koodo use another carrier? I live in a Municipal area, which was requested on time of ordering.  Thanks :)

754
Allan M
1 day ago
L
Leif WCoach
asked in Tips, Tricks & Troubleshooting
Called person can't hear me.

Using my iPhone 8, when I call my home’s landline, I can hear the person who answers but they cannot hear me.  I’ve searched all of the settings and can’t find anything that would cause this. Can anyone help?

318
L
1 day ago
S
SSSSOrganizer
asked in Plans & Add-ons
Stream Plus

I subscribed to Stream Plus and have been charged on my credit card for it, but still haven’t received any activation email.Under Subscriptions it just says “purchase under progress.”

7812
R
1 day ago
Bonnie Newman-Van Every
Bonnie Newman-Van EveryBeginner
asked in Other
warranty on phone cases

I purchased a new phone in February 2024.I also purchased a Kate Spade phone case and a Pure Gear Screen Protector….total purchase was $ 112.98.The screen protector has cracked and the phone case is defective. I went to kOODOO  as they are under warranty and now the company doesnt sell these items any more and the phone is discontinued. They told me I could buy another case for a discounted price  of $62.00….I try to get my screen protector replaced and you dont carry any in stock so now it will cost my $22.00 to have this item shipped to me.What a absolute disgrace to have this wonderful service when you buy a phone but only to find out it is a big scam!this is not acceptable!I am not happy with this service what so ever!

132
G
1 day ago
S
ShoanyAdvisor
LTE Add-on for smartwatchesImplemented

One can take a brief look at the Kodoo community questions and see a pattern: people love smartwatches and would love to be able to use the LTE versions of their smartwatches on Kodoo, without having to have their smartphones nearby.I propose Kodoo listen to the growing number of people that express such an interest, and make it possible so that LTE smartwatches (regardless of brand) can work to their full capabilities on the Kodoo Network, retaining the same phone numbers we use on our phones and the same plans.I understand there are costs associated with the implementation of such a service, but I am willing to bet a large number of people (myself included) would jump at the opportunity, should it present itself, even for a few extra $ compared to the "competition".Light this post up if you agree.

39
14206106
D
1 day ago
P
Pieter007Connector
asked in Plans & Add-ons
Easy Roam issues

Hi, I live next to the USA michigan border and regularly get charged for roaming (not actually crossing the border). This has been going on a few times even if the setting is OFF. Nevertheless…Recently my spouse travelled internationally and we noticed that even with Roaming Off and mobile data OFF, Im still charged. How can I disable the bloody feature? She will be gone for 60days. 

346
P
1 day ago
L
LookingforinternetBeginner
asked in Plans & Add-ons
cannot pick perk

Keep getting an error, can't change plan or pick perk now.

142
D
1 day ago
E
emundelBeginner
asked in Billing & Payments
calling american number in canada

I have a family member who lives in Canada but is still using his American phone/phone number. I don’t have a long distance plan and called him and was charged as if I had called someone in the US. Is this correct or should I not have been charged because the person and phone were physically located in Canada. Thanks!

445
D
1 day ago

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