It is actually impossible to cancel. Since it wants to renew at the non-promo price, I can’t cancel through self-serve as “Changes are being made”. I can’t get in contact with Koodo because I don’t have a Koodo phone number, and the Koodo Assist won’t set up a call, and calling the customer service line results in being hung up on becuase it directs me to use the Koodo Assist.
Solved
Streaming+ can't cancel.
Best answer by YKOne
Don’t worry CLMack, they’ll escalate a ticket and take longer than the next billing cycle anyway to steal your money! Hope this helps!
I have tried it on three different devices, and on three different web browsers on my PC.
The issue is not cache or cookies, it is Koodo intentionally making it impossible to cancel while there is a “Plan Change in progress”. Which is how they label the promo pricing period ending.
“Plan change in progress
Hang tight - we're working on tweaking your plan. If you still want to cancel, please undo your plan changes first.”
I can’t cancel the plan change, because it wasn’t something I ever asked for or have control over, I can’t call Koodo, because it has to go through their chat agent, and I don’t have a Koodo phone number so that chat just endlessly asks for my number and then resets if I answer with the phone number I have that isn’t Koodo.
But please, go ahead and try to blame the consumer some more. It’ll get you in good graces with the corporate overlords who don’t even pay you.
I can’t cancel the plan change, because it wasn’t something I ever asked for or have control over, I can’t call Koodo, because it has to go through their chat agent, and I don’t have a Koodo phone number so that chat just endlessly asks for my number and then resets if I answer with the phone number I have that isn’t Koodo.
But please, go ahead and try to blame the consumer some more. It’ll get you in good graces with the corporate overlords who don’t even pay you.
+4
We are sorry to hear you are having trouble cancelling your subscription!
Just to double check, when you access your subscription via self serve, you do see the Manage button and after clicking it, then choosing Cancel option, you are getting the message “Changes are being made”?
Or you are not seeing the Cancel option in self serve at all?
When I click cancel, it says the quoted parts above that a plan change is in progress.
Can’t cancel the plan change, because this system is designed specifically to illegally make it impossible to cancel before being charged again.
Always good to see that when you realize that you are unable to do anything (cancel my services as requested, you know, following the law) you just go silent.
+4
We have just sent you a PM so we can confirm some more details, please check your community inbox when you get the chance.
Very classy of you to try and move this to private messages to obfuscate your company’s clear and continued flippant disregard for telecommunications laws. herein “You” is descriptive of Koodo as a company.
- Your company has widened the birth of offering for Stream+ including Public Mobile customers. You then made it so contacting Koodo for any sort of support beyond Self-serve is impossible to receive for these customers without spending hours outside of normal methods. You cannot contact Koodo directly without going through Koodo Assist. Koodo Assist will not allow contact to Koodo without a Koodo phone number.
- You have designed the plans intentionally so that near the end of the promo period, the plan is in a transitional period to a “different” plan, i.e. just not the promo price.
- You have designed it so that cancellation cannot occur while a plan is being changed.
- When contact is established through insane secondary measures, it has to be escalated to a tier 2 ticketing system, because You have made cancellation impossible, which is fully against the law.
Congratulations on your complacency working for a company who exists only to exploit Canadians.
+4Very classy of you to try and move this to private messages to obfuscate your company’s clear and continued flippant disregard for telecommunications laws. herein “You” is descriptive of Koodo as a company.
- Your company has widened the birth of offering for Stream+ including Public Mobile customers. You then made it so contacting Koodo for any sort of support beyond Self-serve is impossible to receive for these customers without spending hours outside of normal methods. You cannot contact Koodo directly without going through Koodo Assist. Koodo Assist will not allow contact to Koodo without a Koodo phone number.
- You have designed the plans intentionally so that near the end of the promo period, the plan is in a transitional period to a “different” plan, i.e. just not the promo price.
- You have designed it so that cancellation cannot occur while a plan is being changed.
- When contact is established through insane secondary measures, it has to be escalated to a tier 2 ticketing system, because You have made cancellation impossible, which is fully against the law.
Congratulations on your complacency working for a company who exists only to exploit Canadians.
We understand where you coming from and we would like to confirm based on the note, that a ticket has been created for this to be further investigated, since the cancelation couldn't be completed by the rep over the phone either. This sounds like a glitch, as the cancelation of the Stream+ subscription should normally be possible in self serve as stated on our support page https://www.koodomobile.com/en/help/stream-plus
The reason we contacted you in private is because we wanted to make sure personal information (such as the phone number) is not posted here publicly, however, as we stated in private, your concern regarding the cancelation of the subscription is totally valid and it will be further investigated.
We are sorry for the inconvenience created and we thank you taking the time to share your feedback here.
If you have any further questions, please let us know and we will do our best to help!
Yeah, it’s definitely just a convenient for you series of glitches, nothing else.
All you can offer is ‘should be’s and ‘sounds like’s, so thank you so much for literally nothing.
It’s actually insane how far you’ll go to hone in on one singular bit of information that you think you can stretch to absolve your company of responsibility while quite literally hand waving everything else clearly outlined with a “thanks for taking the time to share your feedback”. I am astounded at how little humanity you have left in favor of satisfying your corporate paymasters.
Hi
I am having the same issue where I am unable to cancel my subscription. When I access my subscription via self serve, I see and click the Manage button and after clicking it, I choose Cancel option, and then I get the message “Plan change in progress, hang tight - we’re working on tweaking your plan, if you still want to cancel, please undo the plan changes 1st” and it doesn't let me do that, and the cycle goes round and round when I try again. I’ve attended on two devices and on 2 browsers on each device.
Please can you DM me and advise how to resolve this issue, before I am charged again for ongoing subscription.
Thanks so much - greatly appreciated.
+4Hi
We are sorry to hear you are experiencing the same issue. We have just sent you a PM so we can confirm some more details, please check your communit inbox when you get the chance.
Don’t worry CLMack, they’ll escalate a ticket and take longer than the next billing cycle anyway to steal your money! Hope this helps!
You shouldn’t have to provide a Koodo number to receive a callback. The Koodo Assist is specifically saying, when you ask to cancel, that it cannot accept a non-Koodo number?
No, you don’t need a Koodoo number to have a call back - I received a call back on my non-Koodoo phone and the person I spoke to was lovely and very helpful.
I am having the exact same issue as well. I am trying to cancel my Stream+ subscription, and I am getting the same message,
Plan change in progress
Hang tight - we're working on tweaking your plan. If you still want to cancel, please undo your plan changes first.
Please help.
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