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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 335 Topics
  • 1,055 Replies
335 Topics
R
RothdBeginner
asked in Purchases & Returns
Why cant I complete my online order?

I’m trying to order a new phone and start a new plan online and every time I get to the verification step I’m told that their systems can’t process my transaction at this time. I’ve tried several times both on my phone’s browser and on my laptop with the same result. This happens each time after I’ve entered the verification code that was texted to me.  im frustrated with the lack of customer support and think it’s criminal that Koodo is doing everything possible to discourage me from dealing with a living person either in a store or by phone. 

8533
Cristian Koodo
3 years ago
J
J HuBeginner
asked in Purchases & Returns
No SIM card after 4 weeks, no call back (issue now resolved)

I left a message in a previous thread with the same issue but I guess I got left out so I am reviving this.I contacted Koodo after 2 weeks because I didn’t receive my SIM card, the rep on the phone suggested I wait another 5 days due to delays caused by COVID. It’s now 4 weeks I still haven’t received my SIM card.  The rep suggested I go in-store and buy a SIM card and then call Customer Service to get a refund. However with the luck I am having trying to get answers, I highly doubt, I’d get a refund. At the moment, Koodo is charging me a service and probably the penalty for not paying the monthly bill for something that I do not own.“Robert T” and “Attila Koodo” please fix this immediately or anyone else who works at Koodo that isn’t an automated message.Thanks

6692
J
3 years ago
C
Crystc921Beginner
asked in Purchases & Returns
How to cancel an online order for an iphone 13

Just received an email stating it’s going to take 12 weeks for iPhone 13 to ship?? How do I cancel my order? 

6464
Mayumi
3 years ago
Bryce Jardine
Bryce JardineBeginner
asked in Purchases & Returns
Notified of extra delay for my online order

Why is Koodo advertising 4-10day shipping before purchase and notifying it could be 3 months after purchase? I would be paying for a phone I don’t have on the next bill, how is this legal?

2255
Allan M
3 years ago
L
lxlfengConnector
asked in Purchases & Returns
Still waiting for my Iphone 13 pro max

Hi all,When I preordered the iphone 13 pro max 256gb in silver back on Sep 24, it indicated 2 weeks. I have not received any notifications of the phone being shipped yet even until now, is anyone else having the same delays?

3948
L
3 years ago
J
Jesseh95ouseBeginner
asked in Purchases & Returns
Trying to get a new phone but site telling me to go to store

Wondering why the online koodo store keeps telling me to go to the nearest store to me?

1883
M
3 years ago
F
Flor OBeginner
asked in Purchases & Returns
Buying a new phone outside Koodo retailer?

I currently have an iPhone 6s, but I am planning to buy a new iPhone (maybe an 11 or 12) by the end of the year. I am also planning to buy the phone at an Apple store instead of going to my local Koodo retailer because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new iPhone at an Apple store and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.

6781
D
3 years ago

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