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Notified of extra delay for my online order

  • November 6, 2021
  • 5 replies
  • 310 views

Bryce Jardine

Why is Koodo advertising 4-10day shipping before purchase and notifying it could be 3 months after purchase? I would be paying for a phone I don’t have on the next bill, how is this legal?

Best answer by Allan M

they said up to twelve weeks in an email notification this morning. I just wish I knew that I could potentially not get the phone until  january I would have shopped locally instead of online though I know theres a global shortage issue. 

Its just a warning as we are approaching a busy time of year during a shortage.

If you wish to cancel your order and pick one up in store you are free to do so as well.

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5 replies

Mayumi
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  • Mobile Master
  • November 6, 2021

What phone did you order?


Bryce Jardine

iphone 11


Mayumi
Forum|alt.badge.img+4
  • Mobile Master
  • November 6, 2021

Hmmm.  I see it says “ Order will ship within 4 weeks.“ at this moment. 
 

Did you receive an order confirmation email that mentioned it will be  12 weeks to ship?


Bryce Jardine

they said up to twelve weeks in an email notification this morning. I just wish I knew that I could potentially not get the phone until  january I would have shopped locally instead of online though I know theres a global shortage issue. 


Allan M
Forum|alt.badge.img+4
  • Mobile Master
  • Answer
  • November 6, 2021

they said up to twelve weeks in an email notification this morning. I just wish I knew that I could potentially not get the phone until  january I would have shopped locally instead of online though I know theres a global shortage issue. 

Its just a warning as we are approaching a busy time of year during a shortage.

If you wish to cancel your order and pick one up in store you are free to do so as well.