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Trying to get a new phone but site telling me to go to store

  • 28 October 2021
  • 3 replies
  • 44 views

Wondering why the online koodo store keeps telling me to go to the nearest store to me?

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Best answer by MilkyWay 31 October 2021, 16:11

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Userlevel 7
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What are you trying to do when you do? It could be a certain phone. It could want in person verification of a purchase.

Just trying to get a newer phone, ive tried a dozen or more different phones and they all say the samething?

Userlevel 7
Badge +4

Just trying to get a newer phone, ive tried a dozen or more different phones and they all say the samething?

It’s likely your account is too new. Generally speaking, you need to wait at least 45 days after your date of activation to be able to order online. If you are in a rush to get a new phone, you can head to your nearest Koodo store or authorized dealer for the time being. 

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