Purchases & Returns

I tried ordering the pixel 7a and go through the entire process of entering credit card details and approving the purchase about 4 times and when the sms code is entered, a screen shows “Your choice is no longer available”. It’s a popular phone blah blah blah.  Anyone else having this issue right now?

how do i bypass the texted code to my old phone requirement upon checkout for new phonw/plan? TIA also how do i transfer pics/contacts from Blackberry Motion (android) to my new phone once i get it??? she just turns off sporadically. and resets.

So I’m currently still paying off a phone but would like to trade in and upgrade to a newer phone. Is that available while still paying the price of the phone off. 

Model number of the  Samsung S20+ 5g 12gb Snapdragon model.

When do the phones get replenished online I get offers sent to me but can’t shop online if the phone I want is never in stock 

I just bought a new Samsung Galaxy A54 5G online Just opened the box...It doesn’t come with a wall charger orUSB cable?? Only a SIM card. For $690 plus applicable taxes I would think it would

Am I able to buy a phone on a tab and just change my SIM card from my old phone ? 

We just ordered 3 phones.  One was pink (for the wife), but the other two are exactly the same.  How do I know which one belongs to which person on my plan?If one of the Koodo Techs answer this, you can just tell me which one belongs to “Q” and which one belongs to “T”Thank you very much

Hello.  I am wanting to upgrade my cell phone and current plan.  My stumbling block is that I got my current phone as a minor and so it was put under my mother’s name and paid by her.  Now I am into my 20’s and would like to upgrade my phone.  So, I would like to know if I can upgrade my phone and plan, and change the account to be under my name online or do I need to go into a physical store to do so?  If it is the latter, does my mom need to come with me to change the name on the account/plan?Thank you for any suggestions and help!

Got a pre owned phone last week and it’s showing in my settings “important display message” 

Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

I have a tab balance of ~$100 and tab bonus balance of $150. If I pay off my tab balance of 100, what happens to the other 150? Do I continue to pay off that bonus balance amount on a monthly basis? And can I get a new phone after paying off the tab with the bonus amount still on my account or do I have to pay off both? TIA

I’ve been using koodo for over 4 years and plan to get a new phone but do not intend to switch to a new phone right away. I understand if i don’t want to be charged for breaking the contract i have to be with them for 2 years, correct?

I am about to move to Canada, I land in a few days. I was wanting to know where I can buy a prepaid sim card when I arrive. Are they available in the airport? (I'm flying into Vancouver)

 I just purchased a preowned iphone 11 pro maxIn general settings, under ‘Parts and Service History’ the display is saying “unknown part”any way I can fix this??The full message is: “ Unknown Part - unable to determine if your phone display is a genuine apple part. This could be beacuse the part is non-genuine, not functioning as expected, or installation is incomplete.”Thanks for any info

Hello,I just bought a new phone through online shop, and was waiting for it. However, the delivery said my address was wrong and didn’t deliver me my order. I double checked my address and it was right. Eventually, it returned to the sender. So now I don’t know what to do. Where I can contact regarding this issue?

I placed an order for a new phone on Friday and I never got an email or any sort of confirmation about it but ive been charged for the new phone.  Just wanna make sure its on its way

Can I upgrade my phone without account holder present? I am the second name on the account, but does he physically need to be with me to do my upgrade? 

My son has had a tablet/data plan (tablets with data plans are registered to a phone number, that's not useable, and i guess just allows the tablet to access data) he's had it for 2 years and was recently payed off.  I wanted to upgrade it to a cell phone, but every time I try to order it along with a new plan, it comes up with an unknown error “please refresh or try again later”…. And it doesn't work later, I've been trying for weeks.I'm assuming this is because of something to do with that unusable number.…Anyways, I'm not sure how to resolve the issue, if anyone is able to tell me how, it would be greatly appreciated!

J'ai passé une commande pour un téléphone et un forfait, pris un rendez-vous téléphonique avec l'assistant koodo, et je n'ai recu aucun appel, plus d'une heure après le rendez-vous... si vous offrez un service comme ça pour une commande, j'imagine même pas le service quand il y a un problème.... Donc, comment je fais pour ANNULER ma commande puisque vous n'avez pas l'air intérressé a me vendre un cellulaire?!?

I ordered a certified preowned iPhone 12 Pro Max and didn’t like the phone.  So I returned it within my 30 day period.  I’ve got the tracking number that shows it was returned successfully so I’m just waiting for Koodo Web Store to acknowledge the return and clear the tab owng.There are some good sales on a phone that I would love to have.  I have to agree to pay off the current tab on the phone that I returned.  If I agree to pay it off, knowing that it will be cleared, can I order a new phone? 

Every time I get to the end of the order and it sends the verification code, I enter it and it goes to a blank screen.  I’ve tried multiple times and because it goes to a blank screen it will not allow me to order a new phone. I just paid off my tab balance and all excited to get one so it’s annoying me

Hello. I am in a foreign country and I lost my phone along with th sim card in it. I already suspended my service. There are no Koodo stores to buy a new sim/phone from. I won’t be back in Canada until almost six months later, but will need a Canadian number urgently soon. What can I do? Is there any way in which I can use my old phone number again? Thank you.

I bought 2 CPO iphones in July.One stopped working. Telus said we’d have to authorize $500 of repairs with our own money before they’d touch it and apple said it’s not worth anything once it is fixed. Can’t get ahold of Koodo customer service.How do I get ahold of someone to find out my options with this phone? 

Hey, I have a Samsung S21 ultra which is less than a year old.The phone was submerged in 2inches of water for about 5 seconds and now does not work.The phone is supposed to be waterproof up to 1.5m for 30 minutes but it clearly isn’t. Is this covered under the 1 year koodo warranty? Thanks for any help!Tom