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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 347 Topics
  • 1,132 Replies
347 Topics
R
rap835Beginner
asked in Purchases & Returns
iPhone 14 Pro Max with Tab Plus

Hi,How mush will be the total cost of iPhone14 Pro Max with Tab Plus? Is it upfront $1,593 (Upfront $501 + Tab Plus $300 + 24-monhts $33/month payment total of $792)?https://www.koodomobile.com/en/phones/iphone-14-pro-maxThank you

2632
Mayumi
1 year ago
C
Creampuff911Beginner
asked in Purchases & Returns
Upgrade phone to S23

I’m looking to upgrade to the S23 with Tab. Am I reading this correctly? $25 per month for 24 months then the phone is paid for in full? I understand I will have to upgrade to Tab plus which is $55 per month. I don’t want to get lost in the fine print. TSYM everyone :) 

1112
C
1 year ago
J
jdc010101Connector
asked in Purchases & Returns
CPO defective

got a CPO iphone on Apr 2023, now I’m having issues with it. unable to call caller when not on speaker, tried restart and reset plus changing case/screen protector. i’m not sure if koodoo online still covers it for repair or returned if i didnt buy the device care, i checked through apple too, theres no apple care avail.

682
M
1 year ago
C
Cailie CraneConnector
posted in Purchases & Returns
Tab Bonus inflated by $365 - Koodo quotes a "Retail Price" of $1,925 but Samsung Regular Price is $1,559.99

S23+ with 512 GBI have noticed that the retail price quoted by Koodo, and therefore the calculated “tab bonus”, are not accurate. The Tab Bonus is calculated at $672 but it is really only $307.Your new phone:Phone: SAMSUNG GALAXY S23 PLUS 512 GREENSerial #: 354206310215483Cost of your phone:Full Retail price: $1,925.00Total Tab amount: -$792.00Tab Bonus: -$672.00Your upfront phone cost*: $461.00 The Tab Bonus is inflated by $365 - Koodo quotes a "Retail Price" of $1,925 but Samsung regular price is $1,559.99. By the way, this phone is on sale and the sale price is even less at $1,419.99.See here:https://www.samsung.com/ca/smartphones/galaxy-s23/buy/  

1969
R
1 year ago
R
RatiquetteBeginner
asked in Purchases & Returns
What happens if I pay off my tab balance before returning the item I bought on tab?

I recently upgraded my phone with Tab. The phone I upgraded to was my second choice, as my first choice was out of stock. A few days after ordering, the phone wanted more came back into stock, so I’ve initiated the return process for the first phone. I want to get the phone I actually want ASAP, and my understanding is that I can’t order it until my tab balance reads zero.My question is, if I pay off my Tab in a lump sum and go through with the return, what will happen with my account? Will I get a refund of the money I used to pay off the Tab? Will my account have a positive balance that I can use to pay the new tab?

771
Allan M
1 year ago
V
VL435q3535Beginner
asked in Purchases & Returns
Online Ordering using monthly bill credits

Hello, my situation is:I am looking to purchase an iphone 12 online at retail prices to retain my current plan. Due to an accounting error on my end I have been overpaying my monthly services which has resulted to a credit on the account.I intend to use this credit for this purchase as it covers the full cost of the phone at retail.I unfortunately cannot complete the order without providing my credit card info to complete the purchase.I have scheduled a callback but trying my luck asking here.

582
Mayumi
1 year ago
W
WhatsGoingOnBeginner
asked in Purchases & Returns
Bill Credit "Up-To" Amount?

I'm looking at purchasing a new phone and the page says there is "up to $188 in bill credit" is this a guaranteed amount, or how will I know how much I actualy receive in credit?

271
Dinh
1 year ago
S
Sufficient_ad5822Beginner
asked in Purchases & Returns
All Cubot Smartphones are still unsupported by Koodo's and Telus network

I posted on the koodo Mobile forum because of my frustration that Cubot has not programmed for All 4G LTE and 3G bands for their line up of 4 inch smartphone such as the Cubot J10, Cubot kingkong mini 2 and Cubot Pocket smartphones. I get these smartphones on aliexpress.com.  I am going to cave  and buy a $110 Cubot Kingkong mini 2 even though it is not finished programming  I have emailed Cubot once a month for the past 13 months to ask when Victor gets coverage for the essential 4G LTE bands for the Cubot . I even asked my asked my electrical engineer Friend Chenbuke at Rogers when the Cubot Pocket is fully supported there. I complained to Nokia corporation and their former 3G HSPA+ network  programmer Keanu reeves. I told Asus Taiwan about the 4 inch smartphone and they say they will make it.   I told Nvidia CEO Haung Jensen and he offered a grant  to the first programmer that successfully programed 4G LTE for the Cubot smartphones  My friend Deacon Dan tried to use a Cubot J10 says

1501
Dinh
1 year ago
S
Smiley2468Beginner
asked in Purchases & Returns
bought double

Hello! I  bought 2 separate SIM cards for BYOP. Can I cancel one right away without using it? Or will i still have to pay for the first bill? 

501
Allan M
1 year ago
V
viratshardaBeginner
posted in Purchases & Returns
credit check for existing customer buying phone on tab

I am an existing Koodo customer on 60 dollar plan. I want to buy Pixel 7a on tab but am concerned that it would result in a credit check. Will a credit check happen now? A check had already happened when I joined Koodo for the first time.

2201
Mayumi
1 year ago
V
viratshardaBeginner
asked in Purchases & Returns
using phone with different koodo sim

Can I buy a phone on tab with my wife's profile but use it with my sim?

251
Mayumi
1 year ago
F
FluffySkies777Organizer
asked in Purchases & Returns
Buying the pixel 7a results in "Your choice is no longer available"

I tried ordering the pixel 7a and go through the entire process of entering credit card details and approving the purchase about 4 times and when the sms code is entered, a screen shows “Your choice is no longer available”. It’s a popular phone blah blah blah.  Anyone else having this issue right now?

14711
F
1 year ago
M
mekrisBeginner
asked in Purchases & Returns
I cannot receive code upon checkout due to old phone dying

how do i bypass the texted code to my old phone requirement upon checkout for new phonw/plan? TIA also how do i transfer pics/contacts from Blackberry Motion (android) to my new phone once i get it??? she just turns off sporadically. and resets.

302
M
1 year ago
R
RRossettiBeginner
asked in Purchases & Returns
Can I upgradr phones on a plan

So I’m currently still paying off a phone but would like to trade in and upgrade to a newer phone. Is that available while still paying the price of the phone off. 

723
Allan M
1 year ago
R
ReciferBeginner
asked in Purchases & Returns
Model number of the Samsung S20+ 5g 12gb SKU

Model number of the  Samsung S20+ 5g 12gb Snapdragon model.

463
Dinh
1 year ago
S
SpyderBeginner
asked in Purchases & Returns
update phones

When do the phones get replenished online I get offers sent to me but can’t shop online if the phone I want is never in stock 

601
M
1 year ago
B
bigdogownerBeginner
asked in Purchases & Returns
Samsung Galaxy A54 G new

I just bought a new Samsung Galaxy A54 5G online Just opened the box...It doesn’t come with a wall charger orUSB cable?? Only a SIM card. For $690 plus applicable taxes I would think it would

1862
R
1 year ago
C
Carson31Beginner
asked in Purchases & Returns
new phone

Am I able to buy a phone on a tab and just change my SIM card from my old phone ? 

1335
Sophia
1 year ago
Q
QJDBConnector
asked in Purchases & Returns
Two identical phone, which one is which?

We just ordered 3 phones.  One was pink (for the wife), but the other two are exactly the same.  How do I know which one belongs to which person on my plan?If one of the Koodo Techs answer this, you can just tell me which one belongs to “Q” and which one belongs to “T”Thank you very much

558
R
1 year ago
O
Ostrich23Beginner
asked in Purchases & Returns
I would like to upgrade my current phone and plan

Hello.  I am wanting to upgrade my cell phone and current plan.  My stumbling block is that I got my current phone as a minor and so it was put under my mother’s name and paid by her.  Now I am into my 20’s and would like to upgrade my phone.  So, I would like to know if I can upgrade my phone and plan, and change the account to be under my name online or do I need to go into a physical store to do so?  If it is the latter, does my mom need to come with me to change the name on the account/plan?Thank you for any suggestions and help!

4112
O
1 year ago
D
damnsamm95Beginner
asked in Purchases & Returns
phone is showing important display message. what does it mean(?

Got a pre owned phone last week and it’s showing in my settings “important display message” 

2422
M
1 year ago
M
MsMaggieBeginner
asked in Purchases & Returns
tab promotion

Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

914
Boa_Guy Koodo
1 year ago
M
MdewBeginner
asked in Purchases & Returns
Pay off tab only

I have a tab balance of ~$100 and tab bonus balance of $150. If I pay off my tab balance of 100, what happens to the other 150? Do I continue to pay off that bonus balance amount on a monthly basis? And can I get a new phone after paying off the tab with the bonus amount still on my account or do I have to pay off both? TIA

1662
M
1 year ago
C
coffeepleaseAdvisor
asked in Purchases & Returns
Can i get a new phone but do not plan to use right away?

I’ve been using koodo for over 4 years and plan to get a new phone but do not intend to switch to a new phone right away. I understand if i don’t want to be charged for breaking the contract i have to be with them for 2 years, correct?

5684
Allan M
1 year ago
C
Csb96Beginner
asked in Purchases & Returns
Where can I buy a sim when I arrive to Canada

I am about to move to Canada, I land in a few days. I was wanting to know where I can buy a prepaid sim card when I arrive. Are they available in the airport? (I'm flying into Vancouver)

5321
Dinh
1 year ago
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