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tab promotion

  • April 25, 2023
  • 4 replies
  • 210 views
M

Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

Best answer by Boa_Guy Koodo

Hi there @MsMaggie  Unfortunately, we don’t have the possibility to do that in the community. You can schedule a callback to speak to an agent. But we can’t guarantee that it's something that is possible to do. 

This topic has been closed for replies.

4 replies

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  • Goran
  • Mobile Master
  • April 25, 2023

Sounds like this will require a rep to adjust if still possible. I feel like one week is doable? I can flag a rep to assist if you like. 

M
M
  • MsMaggie
  • Author
  • Beginner
  • April 25, 2023

Yes please!!

G
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  • Goran
  • Mobile Master
  • April 25, 2023

I’ve flagged a rep to assist. It may take a little time but you’ll definitely have follow-up. 

Boa_Guy Koodo
Boa_Guy Koodo
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  • Boa_Guy Koodo
  • Koodo Alumni
  • Answer
  • April 25, 2023

Hi there @MsMaggie  Unfortunately, we don’t have the possibility to do that in the community. You can schedule a callback to speak to an agent. But we can’t guarantee that it's something that is possible to do. 

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