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Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

Sounds like this will require a rep to adjust if still possible. I feel like one week is doable? I can flag a rep to assist if you like. 

Yes please!!

I’ve flagged a rep to assist. It may take a little time but you’ll definitely have follow-up. 

Hi there @MsMaggie  Unfortunately, we don’t have the possibility to do that in the community. You can schedule a callback to speak to an agent. But we can’t guarantee that it's something that is possible to do. 

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