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tab promotion


Last week I paid off my tab to upgrade - this week a promotion was sent to me to wave tge tab on the same upgrade! How can I get the benefit of this promotion - I replied to the email and was told it was on my account but I don’t see it anywhere!

Best answer by Boa_Guy Koodo

Hi there @MsMaggie  Unfortunately, we don’t have the possibility to do that in the community. You can schedule a callback to speak to an agent. But we can’t guarantee that it's something that is possible to do. 

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4 replies

Forum|alt.badge.img+4
  • Mobile Master
  • 13561 replies
  • April 25, 2023

Sounds like this will require a rep to adjust if still possible. I feel like one week is doable? I can flag a rep to assist if you like. 


  • Author
  • Beginner
  • 1 reply
  • April 25, 2023

Yes please!!


Forum|alt.badge.img+4
  • Mobile Master
  • 13561 replies
  • April 25, 2023

I’ve flagged a rep to assist. It may take a little time but you’ll definitely have follow-up. 


Boa_Guy Koodo
Forum|alt.badge.img+4
  • Employee
  • 1300 replies
  • Answer
  • April 25, 2023

Hi there @MsMaggie  Unfortunately, we don’t have the possibility to do that in the community. You can schedule a callback to speak to an agent. But we can’t guarantee that it's something that is possible to do.