I placed an order for a new phone on Friday and I never got an email or any sort of confirmation about it but ive been charged for the new phone. Just wanna make sure its on its way
Solved
No order number/confirmation
Best answer by rikkster
Did you order your phone online or in-store?
Online orders have an HFO prefix followed by a string of numbers. Orders placed by a rep (in-store or over the phone) have an ES prefix followed by a string of numbers.
Have you checked your spam/junk email folders?
You can also check the status of your order or ask why email confirmation was not received by sending an email to the webstore at koodo.webstore@koodomobile.com.
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Did you order your phone online or in-store?
Online orders have an HFO prefix followed by a string of numbers. Orders placed by a rep (in-store or over the phone) have an ES prefix followed by a string of numbers.
Have you checked your spam/junk email folders?
You can also check the status of your order or ask why email confirmation was not received by sending an email to the webstore at koodo.webstore@koodomobile.com.
Bluepearl778 wrote:
I placed an order for a new phone on Friday and I never got an email or any sort of confirmation about it but ive been charged for the new phone. Just wanna make sure its on its way
It is likely because of the weekend and the employees have not received your order. I would suggest you to wait a day or two before sending an email to the Koodo Web Store.
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