Skip to main content
Koodo Community
Question

I cannot receive code upon checkout due to old phone dying


how do i bypass the texted code to my old phone requirement upon checkout for new phonw/plan?

 

TIA

 

also how do i transfer pics/contacts from Blackberry Motion (android) to my new phone once i get it??? she just turns off sporadically. and resets.

Did this help you find an answer to your question?
This topic has been closed for comments

2 replies

Dinh
Forum|alt.badge.img+4
  • Mobile Master
  • 17361 replies
  • May 13, 2023

If that was a security measure, you can't bypass it yourself. If you can't receive the verification code, you will have to contact Koodo directly and ask a rep to assist.

Which phone model are you planning to get? the process of transferring data from the current device to the new phone is depended on the phone model. Normally the manufacturer of the new phone should have some instructions for you to do it.


Forum|alt.badge.img+4
  • Mobile Master
  • 6176 replies
  • May 13, 2023
mekris wrote:

how do i bypass the texted code to my old phone requirement upon checkout for new phonw/plan?

 

TIA

 

also how do i transfer pics/contacts from Blackberry Motion (android) to my new phone once i get it??? she just turns off sporadically. and resets.

Assuming you are getting a new Android device, you should be able to access your pictures on Google Photos. Your contacts can also be transferred and restored through your Google account. Have you logged in to see if they have been backed up? https://support.google.com/contacts/answer/7199294