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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

337 Topics
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337 Topics

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emeleBeginner

asked in Purchases & Returns

Just tried to order a new phone & it became unavailable as I tried to send the order

I had a phone in the cart with a new plan selected and then suddenly the phone was “out of stock” and the other colour still available was now a different price. Something similar happened last time I tried to order a new phone a couple moths ago. I’m so frustrated, it’s like Koodo doesn’t want me ordering a new phone. I’m about ready to just buy one off Amazon so I know the phone I’m trying to order actually exists still.

5 days ago

Kennedy3Beginner

asked in Purchases & Returns

not going to be home/wrong apartment number

I ordered a phone a couple days ago, I put the address on my ID cause I assumed I would pick up the order at an access point. I moved from that apartment into the one below it. So my ID says 2 and the one I live in currently is 1. I'm also going to be gone the whole day of delivery which is the 17th. Koodo has made it so it cannot be delivered anywhere except the original address, which is my neighbor. I'm just so frusterated and worried I'm not going to get my phone. I set up a callback with koodo for the morning so hopefully they can change the shipping address and day, or let me pick up the item at a access point preferably.

7 days ago

AlimilneBeginner

asked in Purchases & Returns

cancelling existing subscriptions before getting Stream+

Do I need to cancel my Netflix, Disney+, and Amazon Prime subscriptions before I sign up for Stream+?Also, will I loose all of my show lists on Disney and Netflix and my Amazon Prime account info?

8 days ago

onarockAdvisor

asked in Purchases & Returns

I want to buy a phone from Apple and swap it for my phone already in my koodo account

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k

9 days ago

HamiltonWBeginner

asked in Purchases & Returns

Refurbished S21 FRP locked and keeps crashing

I purchased a refurbished Samsung S21 5G phone online and when I received it, I intentionally avoided using my Google/Gmail account while setting it up to keep things separate. My first priority was to disable all Google services and adjust privacy settings on the phone.I eventually had to log into the Google Play Store to download an app.Logging into a Google Account for the purpose of using the play store is very different from setting up a Google account as a safety feature. Same day, I changed the pin password to a pin pattern. The next morning, the pattern wasn't recognized, and after multiple attempts, my phone was locked, leading me to factory reset/hard reset the phone. I’m certain I used the same pattern I’ve always used.I factory reset it and obviously did not think I had some google account set up. For the life of me, I cannot remember the email I used, bc I made a new one just for this purpose or I used an older one.FRP locked out. I reached out to Koodo Customer Service

10 days ago

SabChanBeginner

posted in Purchases & Returns

Reconnection fee

I would like to speak to customer representative please. Can I get a call back on my other phone number. ***-***-**80. Thank you

11 days ago

AsmuelBeginner

asked in Purchases & Returns

Possible to transfer old SIM card to someone else?

Is it possible to link an old SIM card of mine (linked to my current number) to another Koodo customer’s number?I need to help get someone signed up with Koodo today, so can’t wait for a new SIM card to get shipped, but don’t have a Koodo store close by either. So, I’m wondering if we can just reuse an old one of mine that I got from Koodo previously, but somehow get it transferred to a different account.

14 days ago

Atif786New Member

asked in Purchases & Returns

phone 📱

I suppose to receive a phone 📱 from kodoo Samsung s24 but I didn't I called ups and they said they sent the phone back to sender

14 days ago

DrxxBeginner

asked in Purchases & Returns

internet

I am switching from bell Fibe internet to koodo but my coax cable is different and the cable doesn’t plug in what should I do ? I think I need a technician

16 days ago

madhurangikBeginner

asked in Purchases & Returns

CanadaPost apparently lost package or something

I cancelled my Koodo Internet subscription and returned the equipment using the return ID provided with Canada Post. But the tracking number Canada Post gave me says “multiple PIN” error and Koodo sent me an email saying the equipment was not received. I returned the equipment over a month ago, and I have the receipt.What should I be doing?

18 days ago

Kenny prattBeginner

asked in Purchases & Returns

koodo internet price change

So I got koodo internet when it came out at 55$ for the 100mbs down and 30mbs up or whatever that one is but they added discount for mobile customers witch I am and have been for the past 4 ish years and I can't seem to find a real wal of getting that discount without canceling my current internet then paying for everything again puls having to ship back my current modem and router when the new setup shows up

19 days ago

Sam965Beginner

asked in Purchases & Returns

internet issue

I signed up for home internet last week. My activation date is April 8. I see in my receipts that I was charged for the month, but then reimbursed a few days later. Does that mean my subscription got cancelled some how? I have the modem already.

19 days ago

Kelly BeanBeginner

posted in Purchases & Returns

Stream + premium stuck in purchase in progress

I believe my purchase for a Stream is stuck in the purchase progress. I have not received any activation emails. What do I need to do?

20 days ago

Brad03Beginner

asked in Purchases & Returns

Manufacturers warranty?

Hey all,Just need clarification.. I have a new Pixel 8, without the extended 15 bucks a month warranty... What is the base manufacturer's warranty?Just talking about the phone crapping out, no damage, no abuse.Thanks!Brent

20 days ago

BrianatbellaConnector

asked in Purchases & Returns

Can I use an unlocked Samsung Galaxy A15 5G as my koodo phone?

I have had an unlocked Nokia .4.2 on my Koodo plan for years, but now after some upgrade, it won’t send pictures in messages any more. I am currently getting 4G service. Will there be a problem swapping the sim card over? I want the freedom of an unlocked phone. I’d just buy it outright. Do I need to go to a koodo store to change the sim card over or can I do it myself? I can got to best buy or staples or is it better to go to koodo. I still want to buy the phone outright. Thanks, Brian

22 days ago

alavi.sara1Beginner

asked in Purchases & Returns

Request to refund

Hi There,Please note that I bought a Koodo prepaid sim card with the following #**40 last year 2023 in July, for which I have paid a credit for it monthly. (Only Purchased Credit every month) I confirm the last time that I charged this prepaid SIM card was on Aug-29th-2023 and I used this number until 28th September 2023 then switched it off and never used this phone line then after. Surprisingly I have just noticed 3 "unrequested-unauthorized" charged payments on my credit card each at 45.99 CAD that were posted on the:28th Oct 202327th Nov 2023 27th Dec2023 I strongly believe that these charges have never been requested and authorized by me and unfortunately, they have been unnoticed until now, therefore I wanted to request you to verify this case and proceed with a refund with a value (3 *45.99 CAD= 139.97 CAD) at your earliest possible.

23 days ago

Ulises AndradeBeginner

asked in Purchases & Returns

Tracking number

I received my tracking number from canada post but I can’t track it on their site, where am I supposed to check it?

23 days ago

MKDownBeginner

asked in Purchases & Returns

Samsung Galaxy S23 Charging issue

I purchased a new Samsung Galaxy S23 two months ago, since the first week I took it out of the box i have been having charging issues. I plug it in when I go to bed and I wake up and it only charged for 30 minutes to an hour. I wake up in the morning with a battery capacity of 20%, 46% 75% etc.I have tried 9 different cables, and 8 different charging bases. There is no dirt in the charging port.Fast charging has been turned on, its been turned off, it does not make a difference.I’ve factory reset the phone, I’ve deleted all apps, I’ve power cycled.The issue was supposed to be solved by the last UI update, and yes it was almost two weeks since it has happened, but now it has happened 3 mornings in a row.I am getting tired of watching videos and reading things on how to solve the issue.How do I get this phone replaced under warranty?

23 days ago

sosConnector

posted in Purchases & Returns

new phone new provider koodo...texts and phone ringing into my old phone that I cannot us

all text messages and calls going to my old phone

24 days ago

Summer Bouchard JarvisBeginner

posted in Purchases & Returns

what is your guises number for your company?

I am trying to get a hold of you guys and the text box is not doing anything about Just going around in circles are you guys charged me for two routers? I already have one at home and another one’s coming in the mail and I want to give that one back to you guys because I don’t need to Internet routers.

25 days ago

JsikBeginner

asked in Purchases & Returns

return policy

Upgraded to the Google pixel 8. Cannot connect to cars Bluetooth. Had this issue with the 6. What's the return policy. Phones 5 days old

25 days ago

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