Purchases & Returns

I currently have an excellent BYOD plan. I need a new phone, but the monthly cost for a new phone plus the higher level plan that you need to get with a Tab would be way too expensive. Am I correct that I would be better off buying a new phone outright so i can keep my current plan? 

When trying to access the form the following error message shows up:https://www.koodomobile.com/en/help/request-rate-plan-or-offer-change-during-return-periodOh snap!Looks like this page wasn't found in our server. If you got here through your bookmarks, the page may have been deleted or moved.

anyone know when you receive the redemption instruction for this i bought this phone almost right away  

I'd like to make a phone reservation with a counselor  at koodo 

Page won’t load under manage in subscriptions.  

I made a payment last night from Scotiabank online, however, I overpaid in need to reverse half of the payment. How do I proceed. Thank you.

Never joining , Koodo again. I was about to port 2 of my lines from BELL. Activated 2 new lines from Koodo. First Lost my sim cards in shippingBought the sim cards and tried to call Koodo to change my sim card number.Then never able to connect to any agent. every time they want to schedule a call back. with a broke bot which wll not let me connect to any agent. Finally able to connect to an agent and now cancelling everythingBIG advice; GET AN ACTUAL APP support. dont be cheap!!!

I put a phone in the cart, chose a $55/month plan (conditioned with Auto-pay, which I have) but when I ggo check out it gives me $65. Removed, placed in the cart again - still not givingg me discount prior to checkout.

I am thinking of upgrading from the samsung s22 ultra to one of the upcoming s26 phones. But I do have questions.  Right now I have a physical Sim card In my phone, do I have to switch to an e Sim card, or can I stick with the physical Sim card? I prefer the physical card if possible.  If I pre order from koodo,  can I just take my Sim card out of my current phin, put it in the new phone and transfer everything over and I'm good to go, koodo will automatically know new phone is active? I assume my phone number will be the same, regardless of e Sim or physical Sim card.  What are the differences between the the 3 new phone types? Thanks in advance 

I still had my old address, on the account, without realizing it. The delivery was canceled when they tried to drop it off. I've since updated my account but now need to know how to get my phone. Thank you.

Hello I have a capital one credit card secured and I would like to have a new plan as a new customer and also a new device iphone 17npro max but I was wondering if your system accept capital one credit card because when I want to apply but doesn't want tk affect my credit score by applying and after when they ask for credit and i try using my capital one is wont work to purchase phone and Sim card 

I recently purchased a phone from Koodo using tab. I went to self-serve and clicked on tab to see if I can find my invoice. All I can see is a monthly summary of what was paid in the balance but no invoice or receipt for the purchase of the phone. I am assuming that I didn't purchase a phone and Telys just the Financial agreement. Thank youJohn

Hi there,Just wanted to start the topic of conversation in regards to a newer iphone 16e that I got in April 2025. Today I noticed it went down the 10% battery. I went to go charge it, plugged it in and it looked like it was charging with the little lightening bolt. Very soon it went down to 5% then 2% and now won’t turn on or charge. I tried different charging cords, blocks, outlets, wireless charging but nothing. I contacted apple support and set up an appointment to bring it in to an apple store to have them assess and fix or get a replacement. I was just wondering if anyone has had a similar issue and what the end result was. The phone is covered under the manufacturer warranty so apple support said there would be no cost if it is determined to be an issue with the phone due to it being faulty. I still owe koodo for the phone since I gave a down payment and pay on my tab once a month for it. Once its fixed or I get a replacement I would love to just send it ba

HelloHow do I get a new SIM that works for my same Koodo account and Koodo phone number.My account is currently suspended.Thanks

Hello,I subscribed to a BYOD plan 2 weeks ago over the phone and ported my number over to Koodo. Now, I want to cancel within the trial period.I see that I need to call them to properly “return the service” and avoid the connection fee. However, I’m wondering if I will still have the opportunity to port my number before they cancel.Any idea on the proper sequencing?

Does anyone know what the deal is? Thanks :)

Hello, I was wondering if having my own router will make my plan cheaper?

Where can I purchase a new wireless phone hub?The Koodo customer service reps tell me to visit a local store.The local stores have told me to contact Koodo Customer service. 

Anyone know what happens if you subscribe to stream + but already have an annual price membership that is all paid up until January?  Do I get billed for the prime portion monthly still immediately or is there some sort of discount.  thanks!

Hey!  I was going to purchase a new iPhone 16 today but when I checked my promotions the $300 discount has disappeared!!  It was there yesterday and today, gone!Anyone have this issue before?  Any luck getting them to honor the promotional price? Thank you! Keith 

Hi  I have a tab of 8 more months to pay and the tab bonus balance of just over $400.  When is the earliest time period when I can get a new phone? For example with two months left on the tab will the tab  bonus  balance of $400 be forgiven? I don't want to pay back the tab bonus balance. Any help would be appreciated. Thanks

I am planning to purchase a new phone, and I am already eligible for the First Nations tax exemption on my bills. Is this exemption also applied to the initial price of the phone? Or is there a different way to have this applied?

Hello. I'm not Canadian but I'm moving to Montreal soon. I'm wondering if it's possible to buy a prepaid Koodo plan and activate it with eSim before entering the country so that I immediately have cellular service and data once I arrive at the airport. If so, does the start of the 30 days of the plan start right when I purchase it, or when I actually activate it on my phone? Thanks.

I bought my phone back in last March and need proof of purchase now. Google told me to call Koodo and have them email it to me but I cannot get by the chat bot and it doesn't allow me to ask about proof of purchase 

My husband lost his phone. If I order a new one online through Koodo will it automatically come with a new SIM card and will I be able to activate his new phone without having the old one? I’m trying to avoid having to pay the $70 activation fee on top of having to pay for a new phone plus a more expensive plan because of course his old plan is no longer available.