Hello,
I subscribed to a BYOD plan 2 weeks ago over the phone and ported my number over to Koodo. Now, I want to cancel within the trial period.
I see that I need to call them to properly “return the service” and avoid the connection fee. However, I’m wondering if I will still have the opportunity to port my number before they cancel.
Any idea on the proper sequencing?
Best answer by Dinh
If you port the number out, that will automatically as normal cancellation and you can’t get refunded.
If you would like to return/refund, you have to give up the number.
+4If you port the number out, that will automatically as normal cancellation and you can’t get refunded.
If you would like to return/refund, you have to give up the number.
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