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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

327 Topics
1,059 Replies

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327 Topics

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anmac1789Advisor

asked in Purchases & Returns

Trade in for another device

Hello, I have a pixel 7 128GB that i bought Nov 2022 and I want to trade it in. But, I am still on contract and it expires Nov 2024. Can I still trade in my pixel 7 for another device before the contract expires ?

1773

10 months ago

serbanmBeginner

asked in Purchases & Returns

Extra SIM card after phone upgrade

I recently upgraded my phone to a pixel 7. It came in the mail with a new sim card. I thought there was some sort of process to follow where my new sim card supersedes the old one, but it looks like the new one just doesn’t work and I just transferred my old sim card to the new phone and it worked.Is it okay if I just throw out the new sim card? Why would they send me an extra sim card? For the plastic size adapters?

1031

10 months ago

sarafinanneBeginner

asked in Purchases & Returns

No charger sent

Hello.I recently ordered and received a refurbished phone but no charger was sent? Are chargers not included with a refurbished phone?

1432

11 months ago

dcolombeBeginner

asked in Purchases & Returns

Shipping Address

It seems to be a systemic problem here that Koodo won’t actually post the solution to…I am trying to purchase a phone online and have it shipped to a location that is NOT my billing address. I spoke with Customer Service and they said, “Sure, no problem.. the online order dept can do that for you”.Once I was transferred over to the online order dept., they said, “No, I cannot do that for you”. … and when I asked how do we change the location to where the phone gets shipped, he said I can’t.So, there is no way to separate my billing and shipping address?I can't get a phone shipped?… without changing my billing address?I can’t even get a phone shipped for pickup to one of their stores??This seems to be a bit prohibitive, and really should be a way around this…. Any Suggestions??

2381

11 months ago

Enya McKennaBeginner

asked in Purchases & Returns

switching from freedom to koodo

I switched from Koodo to freedom last March 2022, worst decision, and I want to switch back to Koodo. I'm locked in till March next year but anyone know if I can get out earlier?

8661

11 months ago

MattM93Beginner

asked in Purchases & Returns

tax exemption on device purchases

I’ve successfully applied for First Nations tax exemption for my monthly bill, now I’m just curious if there is a similar process if I ever decide to get a new device from Koodo? When I search I see a lot of questions and answers regarding the billing and tax exemption form for that but haven’t seen anything on devices.

1012

1 year ago

Sang-gye BuschmannLeader

asked in Purchases & Returns

Will Motorola Edge 2023 be available through Koodo and if so when?

Wondering if anybody knows ...

502

1 year ago

fcsmBeginner

asked in Purchases & Returns

Warranty Expiry

I can’t seem to get a straight answer on this one. I bought my phone September 25, 2022. This morning the USB-C stopped working for any data connection, charging only. Is my warranty done as of yesterday or today?

1224

1 year ago

ResteasyBeginner

asked in Purchases & Returns

Moving to a new iphone with Koodo, do I move the sim?

I just got a new iPhone and it comes with a physical SIM. I also have a SIM in my old phone, and the first run includes a choice of moving the old SiM to an ESIM. Which one should I do for the least amount of friction?

1463

1 year ago

SMannTixOrganizer

asked in Purchases & Returns

where is NFC!?! Moto g 5G (2023)

So I use an health app that requires NFC. After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible. 2023 edition using Android 13?? Turns out that there is no NFC. Is there any app replacement? Otherwise this brand new phone is a bit of a brick. Cannot do Google pay tap payments, can't use the med app... may as well cancel and just use my work phone! Anyone have any ideas?

199211

1 year ago

hkredchiliBeginner

asked in Purchases & Returns

ordered a sim card but yet received while billing cycle started

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

991

1 year ago

AliKatCoach

asked in Purchases & Returns

What comes with Samsung S23 phone?

What comes in the box for a new Samsung S 23 phone? Wondering if the charging cord is included.

1876

1 year ago

shreejitBeginner

asked in Purchases & Returns

Can I trade my phone after paying remaining tab balance

I Dont like my phone that I am on contract with Koodo and want to change the phone.Can I pay of my Remaining Tab balance and trade of the phone to buy a new phone from samsung store ?I will continue to use Koodo till the end of agreement,Do I need to pay Tab Bonus balance in this case as I will be using Koodo service till end of the agreement.Please suggest

1491

1 year ago

Maureen moBeginner

asked in Purchases & Returns

I need to apply tax exemption

I am a new customer. I applied for a card in Vancouver. I want to stay in Whitehorse, Yukon for a long time. Please help me lower my taxes. Thank you!I hope the customer service representative returns my call.

611

1 year ago

Scott MorrisonConnector

asked in Purchases & Returns

Selecting number for a new line

I just ordered a new phone and added a new line to my existing account. During process I selected the desired area code and city. Do I get get choices of what phone number I prefer? If yes, when does this take place?

1613

1 year ago

jstme and allmyfamilyBeginner

asked in Purchases & Returns

Koodo has gone mad

Why is it so much more economical to purchase the exact same phone elsewhere than to purchase through Koodo? Plus a plan change is necessary at $15/month more. Insult to injury, if for some reason the phone was lost or damaged, there is a huge payback penalty. Urgh. really??

2163

1 year ago

mmcclafBeginner

asked in Purchases & Returns

Pixel 7 Pro?

2 days ago, the Pixel 7 Pro was listed as a phone option to buy, but now it’s no longer there. What’s up with that?

1083

1 year ago

JYOTKETUConnector

asked in Purchases & Returns

Online Phone Purchase

Hi there, I am existing Koodo Customer and planning to change my existing phones. I have two connections. My current plan is much better and serving my all needs for communication. I don’t wish to upgrade my plan. When I am going to order new phones for my existing connections, I am forced to change my plan which I don’t wish to change. How I can purchase phones without changing my current plans? I am loyal customer of Koodo since last more than 8 years. So I think there should be some loyalty rewards and I should be able to buy new phones with my existing plans. I also tried to look for customer service email but unable to find their email. I also tried to call them but due to long waiting time period, I was not able to connect with them. Thank you,

1764

1 year ago

N-E-NBeginner

asked in Purchases & Returns

Can I purchaase device care on a phone purchased elsewhere?

I bought a phone unlocked on Amazon, can I purchase Device Care through Koodo?

742

1 year ago

Timsan66Beginner

asked in Purchases & Returns

Speed comparison

I have a iphone 11 ( not 5G compatible) with a plan where i chose speed boost as a perk(ie. 4G speed with speed boost). Will the speed be better with this plan versus changing to a 5G plan ( no speed boost option)where I only can get the compatible 4G speed( due to my phone)? I think it is better to stay with current plan but wanted to make sure I understood the speed options.

2051

1 year ago

PliiickBeginner

asked in Purchases & Returns

Expedited Shipping

Hello I just purchased a certified pre owned phone on a new line on my account for my daughter. She wants to walk school by herself or with her friends but I told her she needed a phone before she was able to. I just want to know if I can pay extra or if there was a way to get expedited shipping ?

382

1 year ago

Adam RedfernBeginner

asked in Purchases & Returns

Do new lines appear once new sims arrive?

Hey everyone,I have a koodo sim myself and wanted to set my two up on plans too, adding their lines to my account, so I ordered them each a new sim plan via self serve. It only let me order one at a time and each time made me click ‘add a line’ to go through to checkout, so seemed to make sense.My question is really a double-check have I done everything right? And when will their lines/plans appear on my self serve page? It shows no trace of the two new orders I’ve placed and doesn’t show 2 more lines anywhere - only my own monthly plan.Thanks!

963

1 year ago

btomBeginner

asked in Purchases & Returns

Is this Samsung phone compatible on the Koodo Network?

Samsung Galaxy A34 5G 128GB A346M/DS Factory Unlocked 6.6 in Super AMOLED Display 6GB RAM Triple Camera Smartphone - Silver - International Version

932

1 year ago

madelinsBeginner

asked in Purchases & Returns

Buying a new phone

I was interested in buying the iPhone 14 where you pay $32.08 over 24 months. Does anyone know if I would have to change/upgrade my phone plan in order to buy this? My phone plan already has some modifications on it and is a good deal so I don’t want to have to change it. Thanks.

1092

1 year ago

Jeff.WeeksConnector

asked in Purchases & Returns

Unable to upgrade my phone

I’m trying to upgrade my phone, but each time I try to add the phone to my cart it fails with an error: “This product isn't compatible with other items in your cart” There’s nothing else in my cart, so I’m not sure what the error is keying off of. FWIW, the phone is a certified used S21 Ultra 5G; how can I purchase this phone? Thanks,Jeff

133046

1 year ago

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