Purchases & Returns

I tried to move to koodo , and cancel the service with in two weeks because of not satisfied with service(Account number: ***02) no i see one outstanding bill on my account, do i need to pay the same?

Hi ... I was using a LG Velvet and 'upgraded' to a Samsung S23 in Oct.  I hate it!  I want to go back to my old phone ... is that possible?  Thanks

Hi,Sim card which was given to me by Koodo seems to be a SIM that was used by someone. I still get calls under his name and whatsaspp was also already created for the number. He is registered to few apps using this mobile number and I’m the new owners of the SIM now. How can i get him out of those apps ?

My new (<8 month old) Google Pixel 7 is in a constant “reboot” loop again.  It once showed “System UI error”  but it is not even getting there now. I already had to factory reset my phone to fix this before and lost a bunch of my stuff.  I’m not putting up with this over and over again. The phone is defective and under warranty.  I need it replaced.Anyone else have this issue?  I have tried all the fixes that are on the web. None worked, except factory reset.Thanks,

I live in Alberta.But my first bill charges a PST in the amount of $4.76.I need to dispute this wrong charge due to no PST in AB.

Says I can finance an a15 for 11/month but I know that's on top of a phone plan/contract. However I cannot find the minimum plan that will work before starting the split process. 

I am in BC for a month and my old phone has stopped working. I tried changing my address before ordering but it doesn’t go through. I can’t find anyone to talk with about this. Any help appreciated. (A Koodo outlet got a link sent to me for a call back but the link didn’t work). Thanks 

The sim I purchased has not arrived. Please send asap.

Hi I have switched from Bell to Koodo last week. However, the number is different when I call others. a friend told me that different number is being shown.   kindly guide what to do. 

I was so  excited to order the Pixel 8 Pro I have had my eye on the pixel forever. I ordered it and when the webstore called to verify my address I was working. The message said they would try to call back in the next few days. I did not receive another phone call. I tried the online assist and it just kept telling me it didn’t understand the question. Now they won’t honour the price that I originally purchased the phone for and paid for the shipping. I can’t afford the price of it now so I am so disappointed. Does anyone know if there is a complaint line that I can call?

I purchased two SIM cards at the same time, selecting a plan for both. The SIM cards arrived but only one of them shows up on my account and works. How do I get the other SIM card registered/connected to a plan and working?

Hi! My phone was stolen and I don’t have a way to call koodoo. My dad gave me a new phone but it has no sim card. If I could just get a sim card sent to my address so I could take calls again that would be wonderful thank you. Phone is 819 213 4442 but obviously I can’t use it until I have a new sim card

Hi ill buy my first phone here i found out there is tab bonus for some devices and up front as well, if tab bonus offer 200 and phone upfront is 100, can i use for reduce upfront payment so order without any payment

Hi, I am looking to purchase the S23 Ultra but it says under technical specifications that it is offering both 8GB RAM and 12GB RAM? Which is it? Also, how do I get the cables and power supply? This is so bizarre that they are not sold together!  Thanks

I was already an existing koodo customer, and I upgraded my phone. It came with a sim card, but I don’t know how to activate it. Calls still go to my old phone. What do I do?

It looks like there is no live chat so I better ask here hoping someone from Koodo will respond. I’ve bought a plan on 27 th November at Walmart and the guy said If i have a referral code/link I can get a discount for $5 for 5 months  and after the activation follow the prompts on the link which i have and when i clicked on the referral link it said i will receive a confirmation email but still didn’t receive anything. Hoping someone will say why. Thanks

Hi, i I have an iPhone XR and I’d like to buy a newer phone but when I’m on your website I don’t understand what it’s saying. I just wanna know am I paying the amount upfront or am I paying per month on top of my bill? The iPhone I am looking at is the iPhone 13 so I’d like to know how much more my bill will be or if I am paying for the iPhone 13 upfront? Please get back to me thank you.

Hello, I have a pixel 7 128GB that i bought Nov 2022 and I want to trade it in. But, I am still on contract and it expires Nov 2024. Can I still trade in my pixel 7 for another device before the contract expires ?

I recently upgraded my phone to a pixel 7. It came in the mail with a new sim card. I thought there was some sort of process to follow where my new sim card supersedes the old one, but it looks like the new one just doesn’t work and I just transferred my old sim card to the new phone and it worked.Is it okay if I just throw out the new sim card? Why would they send me an extra sim card? For the plastic size adapters?

Hello.I recently ordered and received a refurbished phone but no charger was sent? Are chargers not included with a refurbished phone?

It seems to be a systemic problem here that Koodo won’t actually post the solution to…I am trying to purchase a phone online and have it shipped to a location that is NOT my billing address. I spoke with Customer Service and they said, “Sure, no problem.. the online order dept can do that for you”.Once I was transferred over to the online order dept., they said, “No, I cannot do that for you”.   … and when I asked how do we change the location to where the phone gets shipped, he said I can’t.So, there is no way to separate my billing and shipping address?I can't get a phone shipped?… without changing my billing address?I can’t even get a phone shipped for pickup to one of their stores??This seems to be a bit prohibitive, and really should be a way around this…. Any Suggestions??

I switched from Koodo to freedom last March 2022, worst decision, and I want to switch back to Koodo. I'm locked in till March next year but anyone know if I can get out earlier?

I’ve successfully applied for First Nations tax exemption for my monthly bill, now I’m just curious if there is a similar process if I ever decide to get a new device from Koodo? When I search I see a lot of questions and answers regarding the billing and tax exemption form for that but haven’t seen anything on devices. 

Wondering if anybody knows ...

I can’t seem to get a straight answer on this one. I bought my phone September 25, 2022. This morning the USB-C stopped working for any data connection, charging only. Is my warranty done as of yesterday or today?