Purchases & Returns

I purchased two SIM cards at the same time, selecting a plan for both. The SIM cards arrived but only one of them shows up on my account and works. How do I get the other SIM card registered/connected to a plan and working?

Hi! My phone was stolen and I don’t have a way to call koodoo. My dad gave me a new phone but it has no sim card. If I could just get a sim card sent to my address so I could take calls again that would be wonderful thank you. Phone is 819 213 4442 but obviously I can’t use it until I have a new sim card

Hi ill buy my first phone here i found out there is tab bonus for some devices and up front as well, if tab bonus offer 200 and phone upfront is 100, can i use for reduce upfront payment so order without any payment

Hi, I am looking to purchase the S23 Ultra but it says under technical specifications that it is offering both 8GB RAM and 12GB RAM? Which is it? Also, how do I get the cables and power supply? This is so bizarre that they are not sold together!  Thanks

I was already an existing koodo customer, and I upgraded my phone. It came with a sim card, but I don’t know how to activate it. Calls still go to my old phone. What do I do?

It looks like there is no live chat so I better ask here hoping someone from Koodo will respond. I’ve bought a plan on 27 th November at Walmart and the guy said If i have a referral code/link I can get a discount for $5 for 5 months  and after the activation follow the prompts on the link which i have and when i clicked on the referral link it said i will receive a confirmation email but still didn’t receive anything. Hoping someone will say why. Thanks

Hi, i I have an iPhone XR and I’d like to buy a newer phone but when I’m on your website I don’t understand what it’s saying. I just wanna know am I paying the amount upfront or am I paying per month on top of my bill? The iPhone I am looking at is the iPhone 13 so I’d like to know how much more my bill will be or if I am paying for the iPhone 13 upfront? Please get back to me thank you.

Hello, I have a pixel 7 128GB that i bought Nov 2022 and I want to trade it in. But, I am still on contract and it expires Nov 2024. Can I still trade in my pixel 7 for another device before the contract expires ?

I recently upgraded my phone to a pixel 7. It came in the mail with a new sim card. I thought there was some sort of process to follow where my new sim card supersedes the old one, but it looks like the new one just doesn’t work and I just transferred my old sim card to the new phone and it worked.Is it okay if I just throw out the new sim card? Why would they send me an extra sim card? For the plastic size adapters?

Hello.I recently ordered and received a refurbished phone but no charger was sent? Are chargers not included with a refurbished phone?

It seems to be a systemic problem here that Koodo won’t actually post the solution to…I am trying to purchase a phone online and have it shipped to a location that is NOT my billing address. I spoke with Customer Service and they said, “Sure, no problem.. the online order dept can do that for you”.Once I was transferred over to the online order dept., they said, “No, I cannot do that for you”.   … and when I asked how do we change the location to where the phone gets shipped, he said I can’t.So, there is no way to separate my billing and shipping address?I can't get a phone shipped?… without changing my billing address?I can’t even get a phone shipped for pickup to one of their stores??This seems to be a bit prohibitive, and really should be a way around this…. Any Suggestions??

I switched from Koodo to freedom last March 2022, worst decision, and I want to switch back to Koodo. I'm locked in till March next year but anyone know if I can get out earlier?

I’ve successfully applied for First Nations tax exemption for my monthly bill, now I’m just curious if there is a similar process if I ever decide to get a new device from Koodo? When I search I see a lot of questions and answers regarding the billing and tax exemption form for that but haven’t seen anything on devices. 

Wondering if anybody knows ...

I can’t seem to get a straight answer on this one. I bought my phone September 25, 2022. This morning the USB-C stopped working for any data connection, charging only. Is my warranty done as of yesterday or today?

I just got a new iPhone and it comes with a physical SIM. I also have a SIM in my old phone, and the first run includes a choice of moving the old SiM to an ESIM. Which one should I do for the least amount of friction?

So I use an health app that requires NFC.  After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible.  2023 edition using Android 13?? Turns out that there is no NFC.  Is there any app replacement?  Otherwise this brand new phone is a bit of a brick.  Cannot do Google pay tap payments, can't use the med app...  may as well cancel and just use my work phone! Anyone have any ideas?

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

What comes in the box for a new Samsung S 23 phone? Wondering if the charging cord is included.

I Dont like my phone that I am on contract with Koodo and want to change the phone.Can I pay of my Remaining Tab balance and trade of the phone to buy a new phone from samsung store ?I will continue to use Koodo till the end of agreement,Do I need to pay Tab Bonus balance in this case as I will be using Koodo service till end of the agreement.Please suggest

I am a new customer. I applied for a card in Vancouver. I want to stay in Whitehorse, Yukon for a long time. Please help me lower my taxes. Thank you!I hope the customer service representative returns my call.

I  just ordered a new phone and added a new line to my existing account. During process I selected the desired area code and city. Do I get get choices of what phone number I prefer? If yes, when does this take place?

Why is it so much more economical to purchase the exact same phone elsewhere than to purchase through Koodo? Plus a plan change is necessary at $15/month more. Insult to injury, if for some reason the phone was lost or damaged, there is a huge payback penalty. Urgh. really??

2 days ago, the Pixel 7 Pro was listed as a phone option to buy, but now it’s no longer there. What’s up with that?

Hi there, I am existing Koodo Customer and planning to change my existing phones. I have two connections. My current plan is much better and serving my all needs for communication. I don’t wish to upgrade my plan. When I am going to order new phones for my existing connections, I am forced to change my plan which I don’t wish to change. How I can purchase phones without changing my current plans?  I am loyal customer of Koodo since last more than 8 years. So I think there should be some loyalty rewards and I should be able to buy new phones with my existing plans. I also tried to look for customer service email but unable to find their email. I also tried to call them but due to long waiting time period, I was not able to connect with them. Thank you,