Koodo Community
Question

i didn't receive a sim card yet

  • 24 January 2024
  • 4 replies
  • 50 views

The sim I purchased has not arrived. Please send asap.


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4 replies

Userlevel 7
Badge +4

Hi @Claudio.online 

It usually takes 7 - 10 days for sim-only orders to be delivered.

If it’s been more than 10 business days and you didn’t get the sim card, we recommend ordering a sim card replacement here or visiting a store nearby and let us know here once you have the sim. You can perform the sim swap in self serve as soon as you get the sim card replacement.

Hi @Claudio.online 

It usually takes 7 - 10 days for sim-only orders to be delivered.

If it’s been more than 10 business days and you didn’t get the sim card, we recommend ordering a sim card replacement here or visiting a store nearby and let us know here once you have the sim. You can perform the sim swap in self serve as soon as you get the sim card replacement.

 

What if we take a plan with the sim card? Is it faster? 

Userlevel 7
Badge +4

What if we take a plan with the sim card? Is it faster? 

You can sign up for a plan in store and use it right away, but you will be subject to a $60 connection fee.

Userlevel 7
Badge +4

Did you not select a plan when you ordered the sim card?