Koodo Community
Question

porting issue

  • 22 January 2024
  • 2 replies
  • 64 views

Hi I have switched from Bell to Koodo last week. However, the number is different when I call others. 
a friend told me that different number is being shown.  
 

kindly guide what to do. 


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2 replies

Userlevel 7
Badge +4

Hi I have switched from Bell to Koodo last week. However, the number is different when I call others. 
a friend told me that different number is being shown.  
 

kindly guide what to do. 

Have you restarted your phone after the port transfer?

Userlevel 7
Badge +4

Hi @Noman 

It seems the transfer of the number wasn’t successful as there was no response to the 2FA message as per the transfer process here and the number was reverted to a different number.

Do you still have the sim card from the previous provider?