I ordered a CPO iPhone 14 at the start of February. Big mistake! This has been nothing but errors and bots, at every turn.
1- Koodo claims the package was shipped through Purolator on the Koodo site when I look up the order, but says the package shipped through Fed-Ex through email.
2- Fed-Ex falsely claimed there was an “incorrect address” error, did not allow me to dispute this false claim or opt for pick-up in a Fed-Ex location, and returned the phone to Koodo without ever attempting a delivery to my address (WHICH WAS CORRECT). I have already tried Fed-Ex support regarding this issue, they simply close the report ticket and do nothing every time.
3- Despite Fed-Ex now reporting that the package HAS been successfully returned to sender, (I have the tracking number I can see that it was received OVER A WEEK AGO) I have not been refunded the cost of shipping and my Koodo Tab states that I’m being charged for this iPhone that never even got to my CITY!
4- The support chatbot is a joke, and my attempts to talk to a real human lead to a broken link.
I can’t switch to another carrier without being charged for the nonexistant phone. I’m scared to go get a phone in-person, when this false charge exists. I can’t get to a human being who can understand the words I am typing, and this isn’t one of the three words the AI knows. This is BEYOND frustrating, I don’t even have words for it. I am so stressed, and I feel ignored at every turn. Who can I talk to????
