Purchases & Returns

About a month ago a door-to-door sales representative from Koodo sold us home internet. A month later our modem has not been delivered to us, and upon reviewing the shipping email I realized that the address on the email was incorrect, as the Koodo sales representative had inputted our house number incorrectly.We had visited the house it was incorrectly delivered to and the house owner had discarded the package. Please, we have already paid the monthly fee and are still due to pay the bill again without even having the modem installed yet. We would like another modem delivered to us.Thank you.

I kept getting error when entering my cards for payment and I have tried all of them, Visa debit/credit both not working. I can’t seem to find a way to reach out to a rep. Please help?

The pre-owned galaxy s22 and the s21 ultra 5G are at 0$ but were out of stock from the start, is it because its not available yet?

I am a LONG time Koodo customer and I received a text message that I can get a CPO Galaxy S23 for $5 a month, $0 up front.  I would absolutely do this and commit to Koodo for another 2 years if I could keep my current plan, but they expect me to change my $34/50gb plan to $60 minimum.  This is a slap in the face.  I recently ported my son out of Koodo for a better deal elsewhere and I am seriously considering doing this to my own plan.  Why offer me this click bait and then expect me to almost double my monthly plan bill?   Koodo I am truly disappointed with you.    

I just wanted to let you know you are losing business due to your poor service model.I was excited to learn I could save money by switching to Koodo internet with a bundle, after entering a Koodo store. However, when I filled out the online form to book a service date, I did not know I should expect a confirmation email. I wasn't aware my request was not proceeding until 2 weeks later, when I first encountered your chatbot 🙁 to request a status update.  After  finally getting in contact with a service rep, I was instructed to fill out the online form again, but was not told I should expect an activation code.  I received my equipment and tried to install it on the given date (another 2 weeks later), but I had to call customer service yet again to find out why it wouldn't work. I was informed that I should wait because the activation request hasn't been processed yet, despite being  given the installation date by Kodoo.Needless to say, I never received an activati

How often does Koodo change the phones on their website?  I saw a deal on a phone advertised for a few days. I went to go buy it when I had the chance and now it's gone. I am wondering if it will come back or if they change the deals monthly?

Recently I  bought a new phone through Koodoo. They said my new plan and SIM  was on its way. Then I received an email saying they found an old account and for some reason couldn’t complete the subscription. I still received the phone but I have no plan or card. How do I fix this? I have no idea about an old plan with them. I tried to setup a Samsung account on my old phone but could never access it. Can you help this confused guy/

I had a phone in the cart with a new plan selected and then suddenly the phone was “out of stock” and the other colour still available was now a different price. Something similar happened last time I tried to order a new phone a couple moths ago. I’m so frustrated, it’s like Koodo doesn’t want me ordering a new phone. I’m about ready to just buy one off Amazon so I know the phone I’m trying to order actually exists still.

I ordered a phone a couple days ago, I put the address on my ID cause I assumed I would pick up the order at an access point. I moved from that apartment into the one below it. So  my ID says 2 and the one I live in currently is 1. I'm also going to be gone the whole day of delivery which is the 17th.  Koodo has made it so it cannot be delivered anywhere except the original address, which is my neighbor. I'm just so frusterated and worried I'm not going to get my phone. I set up a callback with koodo for the morning so hopefully they can change the shipping address and day, or let me pick up the item at a access point preferably. 

I received my tracking number from canada post but I can’t track it on their site, where am I supposed to check it?

I purchased a new Samsung Galaxy S23 two months ago, since the first week I took it out of the box i have been having charging issues. I plug it in when I go to bed and I wake up and it only charged for 30 minutes to  an hour. I wake up in the morning with a battery capacity of 20%, 46% 75% etc.I have tried 9 different cables, and 8 different charging bases. There is no dirt in the charging port.Fast charging has been turned on, its been turned off, it does not make a difference.I’ve factory reset the phone, I’ve deleted all apps, I’ve power cycled.The issue was supposed to be solved by the last UI update, and yes it was almost two weeks since it has happened, but now it has happened 3 mornings in a row.I am getting tired of watching videos and reading things on how to solve the issue.How do I get this phone replaced under warranty? 

Hey koodo I was just looking to upgrade my phone to the pixel 8 pro and was wondering if you offered any plan where I return my current pixel 7 being that it is near mint condition and possibly reduce the fee to upgrade to the new phone while keeping my original number. Please get back to me as soon as ya can 😊 

Can someone please tell what Koodo phones have a USB type 3.+I need one to connect my Xp-pen drawing tablet to. 

Hi,  I signed up for the streaming services promo for $15 with Stream+. I had to create a Disney+ account in order to activate the Koodo promotion. My credit card is billing me for $15 from Koodo and $ 7.99 for Disney Plus. How to I reverse the additional charge with Disney+ and link my Disney+ account to the Koodo promotion?

I purchased 2 phones from koodo early 2023. I bought Samsung Galaxy S20 FE 5G. Upgraded both plans to 5G service and neither phone can connect to 5G. After a visit to a Telus store and multiple calls to Koodo I have learned that it seems to be a software issue. Now I have two 5G non functioning bricks, that I must keep until the Tab is paid off. Koodo has never offered to resolve this situation.

***862The above is the order number for the iPhone 15 Pro I purchased online. I’m looking to reprint the final invoice I was sent when the phone arrived?

Hello all, So, we have 2 lines on our account.One line has a few months of tab balance left (Galaxy S20) , the other has no tab. The one with no tab has a very old no name phone and needs an upgrade.Is it possible to order a new phone (Galaxy S21) with a tab and then do a switch of sim cards, so that the person with the Galaxy S20 can use the Galaxy S21 and the person with the old phone gets the Galaxy S20?Their plans also would not be affected by this right? Thanks

Hey! So, I'm not currently a Koodo customer (yet), and I understand that this post might not be the typical content you see here. However, I would really appreciate your help. I'm planning on buying a new phone from Facebook Marketplace. I know you can ask me why I don't purchase directly from Koodo, but I'm trying to find a good deal. Many stores like Walmart and The Source basically force you to buy their phones with a plan, which tends to overprice them. That's why I would prefer to get an unlocked phone that doesn't break the bank and then use it with a carrier that doesn't have a contract, like you guys or your brother, Public Mobile.Anyway, I've done my due diligence, and the seller doesn't seem to have any major red flags that are obvious. The phone is sealed, both front and back. The writing on the back has no spelling mistakes and matches the official box. The seal is also intact. I requested the IMEI, which matches the model and still has warranty (as f

I tried to move to koodo , and cancel the service with in two weeks because of not satisfied with service(Account number: ***02) no i see one outstanding bill on my account, do i need to pay the same?

Hi ... I was using a LG Velvet and 'upgraded' to a Samsung S23 in Oct.  I hate it!  I want to go back to my old phone ... is that possible?  Thanks

Hi,Sim card which was given to me by Koodo seems to be a SIM that was used by someone. I still get calls under his name and whatsaspp was also already created for the number. He is registered to few apps using this mobile number and I’m the new owners of the SIM now. How can i get him out of those apps ?

My new (<8 month old) Google Pixel 7 is in a constant “reboot” loop again.  It once showed “System UI error”  but it is not even getting there now. I already had to factory reset my phone to fix this before and lost a bunch of my stuff.  I’m not putting up with this over and over again. The phone is defective and under warranty.  I need it replaced.Anyone else have this issue?  I have tried all the fixes that are on the web. None worked, except factory reset.Thanks,

I live in Alberta.But my first bill charges a PST in the amount of $4.76.I need to dispute this wrong charge due to no PST in AB.

Says I can finance an a15 for 11/month but I know that's on top of a phone plan/contract. However I cannot find the minimum plan that will work before starting the split process. 

I am in BC for a month and my old phone has stopped working. I tried changing my address before ordering but it doesn’t go through. I can’t find anyone to talk with about this. Any help appreciated. (A Koodo outlet got a link sent to me for a call back but the link didn’t work). Thanks