Purchases & Returns

Hi, I recently purchased a Pixel 8 Pro via the webstore and would like to return it. I am within my 30 day policy  The phone has been used for voice and data. However, there are issues with the wireless and data connection on the phone. I have other devices with Koodo that do not exhibit the same behavior. Google is not helpful and I don't want to return the phone for repair with Google, to be provided with a reconditioned unit.It continually drops from data/wifi networks. Inside and outside my home.  I work with my local ISP. I'm familiar with troubleshooting and have never encountered anything as vexing as this phone. I have a family plan with Koodo  - 3 other mobile phones. The Pixel 8 Pro is the only one to continually drop.  Please advise on the options available to me and how to return the device. Thank you,

Hi there,On May 7, 2024 I paid for Stream + and a charge of approximately 36.00$ was put onto my credit card.  On May 14th, I received an email from Koodo saying I haven’t yet activated my Prime account so I activated it.  I was then charged a 1 year subscription for Amazon Prime on May 14th for approximately 110.00$ (on top of what I was charged on May 7).I contacted Koodo via a phone call on May 17th to talk about the charge, and they couldn’t refund me and suggested I contact Amazon.  On the same day, I called Amazon and they tried to refund me the money, but the refund never showed up on my credit card.  I called Amazon again at the end of May, as well as on June 4.  Both times, Amazon tried to refund me the money.Finally, on June 10, I talked with an Amazon rep again and they said they can’t refund me the money because it’s Koodo who has subscribed to the plan, and it is managed by them.I then called Koodo again, and they said they can’t refund me the money because it’s Amazon.  I

Im ordering a new phone and changing the plan with it.Will my current, old phone stay active while I wait for the new one to be delivered?Or once the new one is activated, will I have a window of no phone?

Customer care team has called me and created an order on May 28th, converting my sim from prepay to monthly. Till now i have not received sim card. Order Number 20250705304. Last update is on May 31st that order is shipped via Canada Post regular mail. How many days it will take for delivery to Halifax,NS?

I have Koodo account and I want to buy an IPhone from Apple and trade this out for my other phone. How do I do this and what are the fees if I do not purchase the phone from Koodo? k 

Koodo sent my phone to a random address not on my file. Do to not being able to talk to someone and having to wait for call back they were too late to rectify. I was told Canada post would correct it and it would be delivered 4 days ago. I have received no confirmation emails of updated address or correction. I placed a call back request with chat 5 honours ago and the call dropped do the poor network and now I have to wait another 3 hours for a callback. Beyond frustrated with this service. 

Hello, i signed up for a new phone and it says it got delivered today, i cant find it anywhere. UPS needs Koodo to reach out or i need to reach out to koodoo so they can find it but its very hard to contact koodoo. How can i contact koodoo regarding lost phone in mail?

I was looking to upgrade my phone and saw koodo was offering the Iphone 14 Pro Max with a $410 tab bonus. Unfortunately, by the time I decided on getting it it was out of stock. I was wondering if anyone knew how often they get restocked and if they do will the tab bonus be available too. Thanks!

About a month ago a door-to-door sales representative from Koodo sold us home internet. A month later our modem has not been delivered to us, and upon reviewing the shipping email I realized that the address on the email was incorrect, as the Koodo sales representative had inputted our house number incorrectly.We had visited the house it was incorrectly delivered to and the house owner had discarded the package. Please, we have already paid the monthly fee and are still due to pay the bill again without even having the modem installed yet. We would like another modem delivered to us.Thank you.

I kept getting error when entering my cards for payment and I have tried all of them, Visa debit/credit both not working. I can’t seem to find a way to reach out to a rep. Please help?

The pre-owned galaxy s22 and the s21 ultra 5G are at 0$ but were out of stock from the start, is it because its not available yet?

I am a LONG time Koodo customer and I received a text message that I can get a CPO Galaxy S23 for $5 a month, $0 up front.  I would absolutely do this and commit to Koodo for another 2 years if I could keep my current plan, but they expect me to change my $34/50gb plan to $60 minimum.  This is a slap in the face.  I recently ported my son out of Koodo for a better deal elsewhere and I am seriously considering doing this to my own plan.  Why offer me this click bait and then expect me to almost double my monthly plan bill?   Koodo I am truly disappointed with you.    

How often does Koodo change the phones on their website?  I saw a deal on a phone advertised for a few days. I went to go buy it when I had the chance and now it's gone. I am wondering if it will come back or if they change the deals monthly?

Recently I  bought a new phone through Koodoo. They said my new plan and SIM  was on its way. Then I received an email saying they found an old account and for some reason couldn’t complete the subscription. I still received the phone but I have no plan or card. How do I fix this? I have no idea about an old plan with them. I tried to setup a Samsung account on my old phone but could never access it. Can you help this confused guy/

I had a phone in the cart with a new plan selected and then suddenly the phone was “out of stock” and the other colour still available was now a different price. Something similar happened last time I tried to order a new phone a couple moths ago. I’m so frustrated, it’s like Koodo doesn’t want me ordering a new phone. I’m about ready to just buy one off Amazon so I know the phone I’m trying to order actually exists still.

I ordered a phone a couple days ago, I put the address on my ID cause I assumed I would pick up the order at an access point. I moved from that apartment into the one below it. So  my ID says 2 and the one I live in currently is 1. I'm also going to be gone the whole day of delivery which is the 17th.  Koodo has made it so it cannot be delivered anywhere except the original address, which is my neighbor. I'm just so frusterated and worried I'm not going to get my phone. I set up a callback with koodo for the morning so hopefully they can change the shipping address and day, or let me pick up the item at a access point preferably. 

I received my tracking number from canada post but I can’t track it on their site, where am I supposed to check it?

I purchased a new Samsung Galaxy S23 two months ago, since the first week I took it out of the box i have been having charging issues. I plug it in when I go to bed and I wake up and it only charged for 30 minutes to  an hour. I wake up in the morning with a battery capacity of 20%, 46% 75% etc.I have tried 9 different cables, and 8 different charging bases. There is no dirt in the charging port.Fast charging has been turned on, its been turned off, it does not make a difference.I’ve factory reset the phone, I’ve deleted all apps, I’ve power cycled.The issue was supposed to be solved by the last UI update, and yes it was almost two weeks since it has happened, but now it has happened 3 mornings in a row.I am getting tired of watching videos and reading things on how to solve the issue.How do I get this phone replaced under warranty? 

Hey koodo I was just looking to upgrade my phone to the pixel 8 pro and was wondering if you offered any plan where I return my current pixel 7 being that it is near mint condition and possibly reduce the fee to upgrade to the new phone while keeping my original number. Please get back to me as soon as ya can 😊 

Can someone please tell what Koodo phones have a USB type 3.+I need one to connect my Xp-pen drawing tablet to. 

Hi,  I signed up for the streaming services promo for $15 with Stream+. I had to create a Disney+ account in order to activate the Koodo promotion. My credit card is billing me for $15 from Koodo and $ 7.99 for Disney Plus. How to I reverse the additional charge with Disney+ and link my Disney+ account to the Koodo promotion?

I purchased 2 phones from koodo early 2023. I bought Samsung Galaxy S20 FE 5G. Upgraded both plans to 5G service and neither phone can connect to 5G. After a visit to a Telus store and multiple calls to Koodo I have learned that it seems to be a software issue. Now I have two 5G non functioning bricks, that I must keep until the Tab is paid off. Koodo has never offered to resolve this situation.

***862The above is the order number for the iPhone 15 Pro I purchased online. I’m looking to reprint the final invoice I was sent when the phone arrived?

Hello all, So, we have 2 lines on our account.One line has a few months of tab balance left (Galaxy S20) , the other has no tab. The one with no tab has a very old no name phone and needs an upgrade.Is it possible to order a new phone (Galaxy S21) with a tab and then do a switch of sim cards, so that the person with the Galaxy S20 can use the Galaxy S21 and the person with the old phone gets the Galaxy S20?Their plans also would not be affected by this right? Thanks

Hey! So, I'm not currently a Koodo customer (yet), and I understand that this post might not be the typical content you see here. However, I would really appreciate your help. I'm planning on buying a new phone from Facebook Marketplace. I know you can ask me why I don't purchase directly from Koodo, but I'm trying to find a good deal. Many stores like Walmart and The Source basically force you to buy their phones with a plan, which tends to overprice them. That's why I would prefer to get an unlocked phone that doesn't break the bank and then use it with a carrier that doesn't have a contract, like you guys or your brother, Public Mobile.Anyway, I've done my due diligence, and the seller doesn't seem to have any major red flags that are obvious. The phone is sealed, both front and back. The writing on the back has no spelling mistakes and matches the official box. The seal is also intact. I requested the IMEI, which matches the model and still has warranty (as far as I know). There is