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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 327 Topics
  • 1,059 Replies
327 Topics
M
MKDownBeginner
asked in Purchases & Returns
Samsung Galaxy S23 Charging issue

I purchased a new Samsung Galaxy S23 two months ago, since the first week I took it out of the box i have been having charging issues. I plug it in when I go to bed and I wake up and it only charged for 30 minutes to  an hour. I wake up in the morning with a battery capacity of 20%, 46% 75% etc.I have tried 9 different cables, and 8 different charging bases. There is no dirt in the charging port.Fast charging has been turned on, its been turned off, it does not make a difference.I’ve factory reset the phone, I’ve deleted all apps, I’ve power cycled.The issue was supposed to be solved by the last UI update, and yes it was almost two weeks since it has happened, but now it has happened 3 mornings in a row.I am getting tired of watching videos and reading things on how to solve the issue.How do I get this phone replaced under warranty? 

821
Flo Koodo
7 months ago
K
KadenPatrick42Beginner
asked in Purchases & Returns
upgrade?

Hey koodo I was just looking to upgrade my phone to the pixel 8 pro and was wondering if you offered any plan where I return my current pixel 7 being that it is near mint condition and possibly reduce the fee to upgrade to the new phone while keeping my original number. Please get back to me as soon as ya can 😊 

691
Dinh
7 months ago
P
PrimeronMember
asked in Purchases & Returns
usb type

Can someone please tell what Koodo phones have a USB type 3.+I need one to connect my Xp-pen drawing tablet to. 

834
P
7 months ago
S
SkeedahConnector
asked in Purchases & Returns
signed up for 3 streaming services for $15 with Stream+ but billed by Disney+

Hi,  I signed up for the streaming services promo for $15 with Stream+. I had to create a Disney+ account in order to activate the Koodo promotion. My credit card is billing me for $15 from Koodo and $ 7.99 for Disney Plus. How to I reverse the additional charge with Disney+ and link my Disney+ account to the Koodo promotion?

4429
Flo Koodo
7 months ago
K
KevinBubb-ClarkeConnector
asked in Purchases & Returns
5G not working

I purchased 2 phones from koodo early 2023. I bought Samsung Galaxy S20 FE 5G. Upgraded both plans to 5G service and neither phone can connect to 5G. After a visit to a Telus store and multiple calls to Koodo I have learned that it seems to be a software issue. Now I have two 5G non functioning bricks, that I must keep until the Tab is paid off. Koodo has never offered to resolve this situation.

3527
Dinh
9 months ago
J
JankojohnBeginner
asked in Purchases & Returns
Details of item purchased final invoice

***862The above is the order number for the iPhone 15 Pro I purchased online. I’m looking to reprint the final invoice I was sent when the phone arrived?

371
Allan M
9 months ago
M
maritimeswastelandBeginner
asked in Purchases & Returns
Upgrading Phone and then Switching

Hello all, So, we have 2 lines on our account.One line has a few months of tab balance left (Galaxy S20) , the other has no tab. The one with no tab has a very old no name phone and needs an upgrade.Is it possible to order a new phone (Galaxy S21) with a tab and then do a switch of sim cards, so that the person with the Galaxy S20 can use the Galaxy S21 and the person with the old phone gets the Galaxy S20?Their plans also would not be affected by this right? Thanks

1375
G
9 months ago
Z
ZainBBeginner
asked in Purchases & Returns
Buying a phone bought from Koodo from Facebook Marketplace

Hey! So, I'm not currently a Koodo customer (yet), and I understand that this post might not be the typical content you see here. However, I would really appreciate your help. I'm planning on buying a new phone from Facebook Marketplace. I know you can ask me why I don't purchase directly from Koodo, but I'm trying to find a good deal. Many stores like Walmart and The Source basically force you to buy their phones with a plan, which tends to overprice them. That's why I would prefer to get an unlocked phone that doesn't break the bank and then use it with a carrier that doesn't have a contract, like you guys or your brother, Public Mobile.Anyway, I've done my due diligence, and the seller doesn't seem to have any major red flags that are obvious. The phone is sealed, both front and back. The writing on the back has no spelling mistakes and matches the official box. The seal is also intact. I requested the IMEI, which matches the model and still has warranty (as far as I know). There is

1533
Dinh
9 months ago
G
guest00009Beginner
asked in Purchases & Returns
Question with Billl

I tried to move to koodo , and cancel the service with in two weeks because of not satisfied with service(Account number: ***02) no i see one outstanding bill on my account, do i need to pay the same?

1285
Flo Koodo
9 months ago
B
BrakieBeginner
asked in Purchases & Returns
switching back to old phone

Hi ... I was using a LG Velvet and 'upgraded' to a Samsung S23 in Oct.  I hate it!  I want to go back to my old phone ... is that possible?  Thanks

361
Timo Tuokkola
9 months ago
T
TharakaBeginner
asked in Purchases & Returns
Sim card still gets call for the previous owner and he is registered to few apps from this number

Hi,Sim card which was given to me by Koodo seems to be a SIM that was used by someone. I still get calls under his name and whatsaspp was also already created for the number. He is registered to few apps using this mobile number and I’m the new owners of the SIM now. How can i get him out of those apps ?

401
G
9 months ago
T
tcrecampbellAdvisor
asked in Purchases & Returns
Pixel 7 Reboot Loop

My new (<8 month old) Google Pixel 7 is in a constant “reboot” loop again.  It once showed “System UI error”  but it is not even getting there now. I already had to factory reset my phone to fix this before and lost a bunch of my stuff.  I’m not putting up with this over and over again. The phone is defective and under warranty.  I need it replaced.Anyone else have this issue?  I have tried all the fixes that are on the web. None worked, except factory reset.Thanks,

994
T
9 months ago
B
briankangtaBeginner
posted in Purchases & Returns
additional charge on bill

I live in Alberta.But my first bill charges a PST in the amount of $4.76.I need to dispute this wrong charge due to no PST in AB.

905
Dinh
9 months ago
Horsetuna
HorsetunaNew Member
asked in Purchases & Returns
how does rhis financing/tab rhinf really work?

Says I can finance an a15 for 11/month but I know that's on top of a phone plan/contract. However I cannot find the minimum plan that will work before starting the split process. 

903
Timo Tuokkola
9 months ago
G
GeoffCHOrganizer
asked in Purchases & Returns
ordering phone while away from home

I am in BC for a month and my old phone has stopped working. I tried changing my address before ordering but it doesn’t go through. I can’t find anyone to talk with about this. Any help appreciated. (A Koodo outlet got a link sent to me for a call back but the link didn’t work). Thanks 

273
Mayumi
9 months ago
C
Claudio.onlineBeginner
asked in Purchases & Returns
i didn't receive a sim card yet

The sim I purchased has not arrived. Please send asap.

764
G
9 months ago
N
NomanBeginner
asked in Purchases & Returns
porting issue

Hi I have switched from Bell to Koodo last week. However, the number is different when I call others. a friend told me that different number is being shown.   kindly guide what to do. 

682
Flo Koodo
9 months ago
B
BathConnector
asked in Purchases & Returns
Cancelled order

I was so  excited to order the Pixel 8 Pro I have had my eye on the pixel forever. I ordered it and when the webstore called to verify my address I was working. The message said they would try to call back in the next few days. I did not receive another phone call. I tried the online assist and it just kept telling me it didn’t understand the question. Now they won’t honour the price that I originally purchased the phone for and paid for the shipping. I can’t afford the price of it now so I am so disappointed. Does anyone know if there is a complaint line that I can call?

2538
M
10 months ago
S
SteinBeginner
asked in Purchases & Returns
Purchased 2 SIM cards, only one has a plan

I purchased two SIM cards at the same time, selecting a plan for both. The SIM cards arrived but only one of them shows up on my account and works. How do I get the other SIM card registered/connected to a plan and working?

573
Flo Koodo
10 months ago
Florence Desrosiers
Florence DesrosiersBeginner
asked in Purchases & Returns
stolen phone. no new phone to take a call, need sim card sent

Hi! My phone was stolen and I don’t have a way to call koodoo. My dad gave me a new phone but it has no sim card. If I could just get a sim card sent to my address so I could take calls again that would be wonderful thank you. Phone is 819 213 4442 but obviously I can’t use it until I have a new sim card

722
O
10 months ago
A
ahmetcelikMember
asked in Purchases & Returns
FIRST PHONE AND TAB BONUS

Hi ill buy my first phone here i found out there is tab bonus for some devices and up front as well, if tab bonus offer 200 and phone upfront is 100, can i use for reduce upfront payment so order without any payment

605
Allan M
10 months ago
P
paulina25Coach
asked in Purchases & Returns
Samsung S23 Ultra: RAM

Hi, I am looking to purchase the S23 Ultra but it says under technical specifications that it is offering both 8GB RAM and 12GB RAM? Which is it? Also, how do I get the cables and power supply? This is so bizarre that they are not sold together!  Thanks

28712
O
10 months ago
N
nantuBeginner
asked in Purchases & Returns
How to activate new postpaid phone?

I was already an existing koodo customer, and I upgraded my phone. It came with a sim card, but I don’t know how to activate it. Calls still go to my old phone. What do I do?

931
Mayumi
10 months ago
M
MTORUNBeginner
asked in Purchases & Returns
I still didn't get my referral

It looks like there is no live chat so I better ask here hoping someone from Koodo will respond. I’ve bought a plan on 27 th November at Walmart and the guy said If i have a referral code/link I can get a discount for $5 for 5 months  and after the activation follow the prompts on the link which i have and when i clicked on the referral link it said i will receive a confirmation email but still didn’t receive anything. Hoping someone will say why. Thanks

1045
Flo Koodo
10 months ago
N
Nelley SquonBeginner
asked in Purchases & Returns
Question about abour purchassing a new device.

Hi, i I have an iPhone XR and I’d like to buy a newer phone but when I’m on your website I don’t understand what it’s saying. I just wanna know am I paying the amount upfront or am I paying per month on top of my bill? The iPhone I am looking at is the iPhone 13 so I’d like to know how much more my bill will be or if I am paying for the iPhone 13 upfront? Please get back to me thank you.

833
M
10 months ago

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