Hi @tcrecampbell 

We are sorry to hear you are having issues with the device.

If the phone is under the 1 year warranty, we recommend checking the warranty and repair policy here https://www.koodomobile.com/en/help/warranty-and-repair-policy

Thanks @Flo Koodo,

I did review that webpage and many others.  I had attempted to utilize the Mobile Klinik location near me before (last time I had this issue) and the staff there said that they do not do any repair, other than screen replacements, and that I would have to mail it back through Koodo.

I did a Call Back call with Koodo customer service, but she was of absolutely no help.  Just gave me the email that I already had from the above website, to which I did send an email.

Hoping someone on here might have advise on how to fix it or a way to exchange in store. 

Trevor

Have you tried to contact Google support as the device was still under 1 year warranty

From your description, there might be issue with the mainboard.

I did get through to Google and they are sending out a new Pixel 7 phone. I thought that Koodo might be able to help but no, I had to go through Google.  They don't stipulate that anywhere on their webpages.

Thanks everyone.