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Purchases & Returns

All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.

  • 364 Topics
  • 1,201 Replies
364 Topics
Horsetuna
HorsetunaNew Member
asked in Purchases & Returns
how does rhis financing/tab rhinf really work?

Says I can finance an a15 for 11/month but I know that's on top of a phone plan/contract. However I cannot find the minimum plan that will work before starting the split process. 

3
Timo Tuokkola
7 months ago
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GeoffCHOrganizer
asked in Purchases & Returns
ordering phone while away from home

I am in BC for a month and my old phone has stopped working. I tried changing my address before ordering but it doesn’t go through. I can’t find anyone to talk with about this. Any help appreciated. (A Koodo outlet got a link sent to me for a call back but the link didn’t work). Thanks 

3
Mayumi
7 months ago
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Claudio.onlineBeginner
asked in Purchases & Returns
i didn't receive a sim card yet

The sim I purchased has not arrived. Please send asap.

4
G
7 months ago
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NomanBeginner
asked in Purchases & Returns
porting issue

Hi I have switched from Bell to Koodo last week. However, the number is different when I call others. a friend told me that different number is being shown.   kindly guide what to do. 

2
Flo Koodo
7 months ago
B
BathConnector
asked in Purchases & Returns
Cancelled order

I was so  excited to order the Pixel 8 Pro I have had my eye on the pixel forever. I ordered it and when the webstore called to verify my address I was working. The message said they would try to call back in the next few days. I did not receive another phone call. I tried the online assist and it just kept telling me it didn’t understand the question. Now they won’t honour the price that I originally purchased the phone for and paid for the shipping. I can’t afford the price of it now so I am so disappointed. Does anyone know if there is a complaint line that I can call?

8
M
7 months ago
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SteinBeginner
asked in Purchases & Returns
Purchased 2 SIM cards, only one has a plan

I purchased two SIM cards at the same time, selecting a plan for both. The SIM cards arrived but only one of them shows up on my account and works. How do I get the other SIM card registered/connected to a plan and working?

3
Flo Koodo
7 months ago
Florence Desrosiers
Florence DesrosiersBeginner
asked in Purchases & Returns
stolen phone. no new phone to take a call, need sim card sent

Hi! My phone was stolen and I don’t have a way to call koodoo. My dad gave me a new phone but it has no sim card. If I could just get a sim card sent to my address so I could take calls again that would be wonderful thank you. Phone is 819 213 4442 but obviously I can’t use it until I have a new sim card

2
O
7 months ago
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ahmetcelikMember
asked in Purchases & Returns
FIRST PHONE AND TAB BONUS

Hi ill buy my first phone here i found out there is tab bonus for some devices and up front as well, if tab bonus offer 200 and phone upfront is 100, can i use for reduce upfront payment so order without any payment

5
Allan M
7 months ago
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paulina25Coach
asked in Purchases & Returns
Samsung S23 Ultra: RAM

Hi, I am looking to purchase the S23 Ultra but it says under technical specifications that it is offering both 8GB RAM and 12GB RAM? Which is it? Also, how do I get the cables and power supply? This is so bizarre that they are not sold together!  Thanks

12
O
7 months ago
N
nantuBeginner
asked in Purchases & Returns
How to activate new postpaid phone?

I was already an existing koodo customer, and I upgraded my phone. It came with a sim card, but I don’t know how to activate it. Calls still go to my old phone. What do I do?

1
Mayumi
7 months ago
M
MTORUNBeginner
asked in Purchases & Returns
I still didn't get my referral

It looks like there is no live chat so I better ask here hoping someone from Koodo will respond. I’ve bought a plan on 27 th November at Walmart and the guy said If i have a referral code/link I can get a discount for $5 for 5 months  and after the activation follow the prompts on the link which i have and when i clicked on the referral link it said i will receive a confirmation email but still didn’t receive anything. Hoping someone will say why. Thanks

5
Flo Koodo
7 months ago
N
Nelley SquonBeginner
asked in Purchases & Returns
Question about abour purchassing a new device.

Hi, i I have an iPhone XR and I’d like to buy a newer phone but when I’m on your website I don’t understand what it’s saying. I just wanna know am I paying the amount upfront or am I paying per month on top of my bill? The iPhone I am looking at is the iPhone 13 so I’d like to know how much more my bill will be or if I am paying for the iPhone 13 upfront? Please get back to me thank you.

3
M
8 months ago
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anmac1789Advisor
asked in Purchases & Returns
Trade in for another device

Hello, I have a pixel 7 128GB that i bought Nov 2022 and I want to trade it in. But, I am still on contract and it expires Nov 2024. Can I still trade in my pixel 7 for another device before the contract expires ?

3
Allan M
8 months ago
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serbanmBeginner
asked in Purchases & Returns
Extra SIM card after phone upgrade

I recently upgraded my phone to a pixel 7. It came in the mail with a new sim card. I thought there was some sort of process to follow where my new sim card supersedes the old one, but it looks like the new one just doesn’t work and I just transferred my old sim card to the new phone and it worked.Is it okay if I just throw out the new sim card? Why would they send me an extra sim card? For the plastic size adapters?

1
G
8 months ago
S
sarafinanneBeginner
asked in Purchases & Returns
No charger sent

Hello.I recently ordered and received a refurbished phone but no charger was sent? Are chargers not included with a refurbished phone?

2
G
8 months ago
D
dcolombeBeginner
asked in Purchases & Returns
Shipping Address

It seems to be a systemic problem here that Koodo won’t actually post the solution to…I am trying to purchase a phone online and have it shipped to a location that is NOT my billing address. I spoke with Customer Service and they said, “Sure, no problem.. the online order dept can do that for you”.Once I was transferred over to the online order dept., they said, “No, I cannot do that for you”.   … and when I asked how do we change the location to where the phone gets shipped, he said I can’t.So, there is no way to separate my billing and shipping address?I can't get a phone shipped?… without changing my billing address?I can’t even get a phone shipped for pickup to one of their stores??This seems to be a bit prohibitive, and really should be a way around this…. Any Suggestions??

1
Dinh
9 months ago
E
Enya McKennaBeginner
asked in Purchases & Returns
switching from freedom to koodo

I switched from Koodo to freedom last March 2022, worst decision, and I want to switch back to Koodo. I'm locked in till March next year but anyone know if I can get out earlier?

1
Sophia
9 months ago
M
MattM93Beginner
asked in Purchases & Returns
tax exemption on device purchases

I’ve successfully applied for First Nations tax exemption for my monthly bill, now I’m just curious if there is a similar process if I ever decide to get a new device from Koodo? When I search I see a lot of questions and answers regarding the billing and tax exemption form for that but haven’t seen anything on devices. 

2
Flo Koodo
11 months ago
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Sang-gye BuschmannLeader
asked in Purchases & Returns
Will Motorola Edge 2023 be available through Koodo and if so when?

Wondering if anybody knows ...

2
J
11 months ago
F
fcsmBeginner
asked in Purchases & Returns
Warranty Expiry

I can’t seem to get a straight answer on this one. I bought my phone September 25, 2022. This morning the USB-C stopped working for any data connection, charging only. Is my warranty done as of yesterday or today?

4
L
11 months ago
R
ResteasyBeginner
asked in Purchases & Returns
Moving to a new iphone with Koodo, do I move the sim?

I just got a new iPhone and it comes with a physical SIM. I also have a SIM in my old phone, and the first run includes a choice of moving the old SiM to an ESIM. Which one should I do for the least amount of friction?

3
Sophia
11 months ago
S
SMannTixOrganizer
asked in Purchases & Returns
where is NFC!?! Moto g 5G (2023)

So I use an health app that requires NFC.  After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible.  2023 edition using Android 13?? Turns out that there is no NFC.  Is there any app replacement?  Otherwise this brand new phone is a bit of a brick.  Cannot do Google pay tap payments, can't use the med app...  may as well cancel and just use my work phone! Anyone have any ideas?

11
S
11 months ago
H
hkredchiliBeginner
asked in Purchases & Returns
ordered a sim card but yet received while billing cycle started

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

1
Flo Koodo
11 months ago
A
AliKatCoach
asked in Purchases & Returns
What comes with Samsung S23 phone?

What comes in the box for a new Samsung S 23 phone? Wondering if the charging cord is included.

6
A
11 months ago
S
shreejitBeginner
asked in Purchases & Returns
Can I trade my phone after paying remaining tab balance

I Dont like my phone that I am on contract with Koodo and want to change the phone.Can I pay of my Remaining Tab balance and trade of the phone to buy a new phone from samsung store ?I will continue to use Koodo till the end of agreement,Do I need to pay Tab Bonus balance in this case as I will be using Koodo service till end of the agreement.Please suggest

1
Allan M
11 months ago

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