Purchases & Returns
All your questions about activating, upgrading, returning or cancelling with Koodo could be asked here.
- 227 Topics
- 738 Replies
If i return a phone i bought online within 30 days, am i responsible for paying the tab and the tab bonus associated with the purchase? I’ve read a couple threads and just want to confirm that if i return a phone I won’t be on the hook for a couple hundred dollars :)
Hello guys, I just paid my bill on November 15th, [recurring payment] but today [November 20th] I just switched over to another carrier [Public Mobile]. I’ve been with Koodo for quite a long time, do you think they would do a possible refund if i call them and ask or no shot? Thanks a lot!
Hello i’m tracking my upgraded phone shipment with Canada Post was supposed to be delivered today. “Item being returned to sender. Incomplete address.” how is this possible when full address info is already in my profile?and what is next step Koodo?
I want to talk to someone at Loyalty Program.I have been with Telus for 10 year now. I have 3 Lines with Telus.I switched 1 line to Kodoo, I want to switch my other 2 lines to Koodo as well. I want bundle deal. Adding new line under self server is giving me warning message:Additional lines on new accounts (45 days or less) are not allowed online. Please go into your closest Koodo store, or try again once your account passes 45 days.
Ordered Samsung flipphone on 9 Sept 2022. Order HFO33878591 shipped 11 Sept 2022.At time of shipping a UPS tracking number [sensitive information removed] was issued. Tried to track number on 12 Sept 2022, but UPS site claims this is an invalid tracking number. What do I do now?
I plan to purchase an iPhone 14 from the Apple Store and use on my existing Koodo account. I know you can simply swap the sim card from an old Koodo phone to a new phone. But the difference now is that iPhone 14 doesn’t use a sim card. How would I go about using this phone on my existing Koodo account?
I am considering upgrading my phone the the new Motorola Edge (2022) on a tab. According to the phone’s product page, i can put it on Tab Plus with “Plans start from $50.00/month”. My current plan is a $50 a month plan. But when i add it to my cart I get a message at the top of my screen saying:Your current plan is not eligible with Tab PlusTo proceed please change your Tab selection. Change Tab I am also given the option to put the phone on tab basic, but that is a significant increase in the down payment. Why can I not use my current plan?
Hi there - I just recently ordered a new plan, new phone (Samsung Galaxy S20 FE certified pre-owned), it arrived in the mail and realize it’s way too bulky for me, I want to return and replace with a Samsung Galaxy S20 certified pre-owned instead. It’s untouched, perfect condition, literally just opened the box. Is this possible?And how do I get in touch with someone at Koodo? I don’t know how to talk to a real person. Thanks!Dave
Finally the 45 day hold is up and I went to order my new phone. I've tried twice now to complete the order and I get the error "Price Plan is not valid". Even though I'm choosing the Tab plan that's needed. ($60 for 10gb for a CPO iPhone 11)Is it because I'm trying to purchase with a prepaid Visa?
Hello, please help! I have tried several times to order a new plan and phone from my computer and when I get to the “device protection” option circles to click on - none of them work! Which means the “add to cart” button does not highlight as I haven’t “chosen an above option”. Choosing the new plan and phone was easy, just the final part. Also tried to order from my phone and same problem. I have been with koodo for many years and just wanting to upgrade my phone and plan. What am I doing wrong? Thanks!
I currently have an Google Pixel 3xl, but I am planning to buy a new Pixel 7. I am also planning to buy the phone at Best Buy instead of going to my local Koodo retailer or buying it online at Koodo because I don’t know if buying at Koodo will change my plan. So I wanted to ask: if I were to just buy a new Pixel 7 at Best Buy and not Koodo, will I be able to just switch out my SIM card with no problem? Will I also be able to keep my current plan if I were to just get a new phone? Thanks.
Can someone please actually answer a solution to this new customer setup and not able to validate credit? This is ridiculous as I have never had issues with other network services. I have tried using all my family members info and EVERYONE HAS A CREDIT ISSUE? Can a Rep please respond and let me know an actual solution that works? The only way around it is if they are willing to waive the $50 in-store activation fee and I will go in a store to set up an account. Otherwise, don't even put that on the website saying we can waive the activation fee when the system does not even work. This is false advertising!!
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