Purchases & Returns

I just got a new iPhone and it comes with a physical SIM. I also have a SIM in my old phone, and the first run includes a choice of moving the old SiM to an ESIM. Which one should I do for the least amount of friction?

So I use an health app that requires NFC.  After breaking my old phone, I replaced with the Moto G 5G. Went to install the app and it said not compatible.  2023 edition using Android 13?? Turns out that there is no NFC.  Is there any app replacement?  Otherwise this brand new phone is a bit of a brick.  Cannot do Google pay tap payments, can't use the med app...  may as well cancel and just use my work phone! Anyone have any ideas?

I signed up last Saturday and the SIM card has not arrived (Wednesday) as Koodo Committed (2-3business days) But, the billing cycle has started .. I can’t find any info on the web site and can’t find a way to talk to anyone. How am I supposed to proceed??

What comes in the box for a new Samsung S 23 phone? Wondering if the charging cord is included.

I Dont like my phone that I am on contract with Koodo and want to change the phone.Can I pay of my Remaining Tab balance and trade of the phone to buy a new phone from samsung store ?I will continue to use Koodo till the end of agreement,Do I need to pay Tab Bonus balance in this case as I will be using Koodo service till end of the agreement.Please suggest

I am a new customer. I applied for a card in Vancouver. I want to stay in Whitehorse, Yukon for a long time. Please help me lower my taxes. Thank you!I hope the customer service representative returns my call.

I  just ordered a new phone and added a new line to my existing account. During process I selected the desired area code and city. Do I get get choices of what phone number I prefer? If yes, when does this take place?

Why is it so much more economical to purchase the exact same phone elsewhere than to purchase through Koodo? Plus a plan change is necessary at $15/month more. Insult to injury, if for some reason the phone was lost or damaged, there is a huge payback penalty. Urgh. really??

2 days ago, the Pixel 7 Pro was listed as a phone option to buy, but now it’s no longer there. What’s up with that?

Hi there, I am existing Koodo Customer and planning to change my existing phones. I have two connections. My current plan is much better and serving my all needs for communication. I don’t wish to upgrade my plan. When I am going to order new phones for my existing connections, I am forced to change my plan which I don’t wish to change. How I can purchase phones without changing my current plans?  I am loyal customer of Koodo since last more than 8 years. So I think there should be some loyalty rewards and I should be able to buy new phones with my existing plans. I also tried to look for customer service email but unable to find their email. I also tried to call them but due to long waiting time period, I was not able to connect with them. Thank you,

I bought a phone unlocked on Amazon, can I purchase Device Care through Koodo?

I have a iphone 11 ( not 5G compatible) with a plan where i chose speed boost as a perk(ie. 4G speed with speed boost). Will the speed be better with this plan versus changing to a 5G plan ( no speed boost option)where I only can get the compatible 4G speed( due to my phone)? I think it is better to stay with current plan but wanted to make sure I understood the speed options.

Hello I just purchased a certified pre owned phone on a new line on my account for my daughter. She wants to walk school by herself or with her friends but I told her she needed a phone before she was able to. I just want to know if I can pay extra or if there was a way to get expedited shipping ?

Hey everyone,I have a koodo sim myself and wanted to set my two up on plans too, adding their lines to my account, so I ordered them each a new sim plan via self serve. It only let me order one at a time and each time made me click ‘add a line’ to go through to checkout, so seemed to make sense.My question is really a double-check have I done everything right? And when will their lines/plans appear on my self serve page? It shows no trace of the two new orders I’ve placed and doesn’t show 2 more lines anywhere - only my own monthly plan.Thanks!

Samsung Galaxy A34 5G 128GB A346M/DS Factory Unlocked 6.6 in Super AMOLED Display 6GB RAM Triple Camera Smartphone - Silver - International Version  

I was interested in buying the iPhone 14 where you pay $32.08 over 24 months. Does anyone know if I would have to change/upgrade my phone plan in order to buy this? My phone plan already has some modifications on it and is a good deal so I don’t want to have to change it. Thanks.

I’m trying to upgrade my phone, but each time I try to add the phone to my cart it fails with an error: “This product isn't compatible with other items in your cart” There’s nothing else in my cart, so I’m not sure what the error is keying off of. FWIW, the phone is a certified used S21 Ultra 5G; how can I purchase this phone? Thanks,Jeff

Hi: I’m thinking of ordering a new phone online from the Koodo website.  I’m an existing customer.  Need to know if it’s possible to go to the local Koodo store in my neighborhood to get help with getting the new phone set up properly and that data transferred from my old phone to the new one.  I’m not the most techno savvy person, so would like to have the help of an actual person.  Please let me know.  Thanks 

I received my refurbished phone from Koodo today and it’s showing me that the battery and display are non genuine parts.please advise on my options now as I assumed a big company like koodo would use genuine parts

We had an excellent family plan with another company for as far back as I can remember. Koodo offered us new (refurbished) ‘iPhone 12XR Pro 256GB’ phones with comparable plans to our old ones, so I signed up and brought over two of my grown kids as well, with the same offer. We are very unhappy with the phones. To say these phones are “refurbished” is false advertising. They absolutely are not refurbished. They are just plain “used”, and there’s a reason people got rid of them. Mine has an 87% max battery life and the speaker is sometimes crackly. The main reason I switched to a new phone is because my old phones battery was going, so this is very disappointing. My daughters phone shows red notifications; “Unable to determine if your iPhone battery is a genuine Apple part”, and “Unable to determine if your iPhone display is a genuine Apple part”, and her phone is constantly and randomly crashing with a white screen, as well as dropping calls, and the battery is not good. My sons phone

I am wanting to purchase a prepaid sim from BestBuy however, Im wondering if I will still be able to purchase the promotional plan then? When I just access the promotion plan it charges for a sim to be delivered. While prepaid plans are completely different. Has anyone tried this? Does it work? 

So my phone screen died yesterday… very old, well loved Samsung A8 that is way past due for an update. So go online yesterday and order a new Pixel 7 . Then I get an email saying it will be shipped in a week! A week for a new phone, plus 2-5 days for it to get here?Anyway, then I go and check my order status and it says please schedule a call back, your order is under review. So I go and do that and then when I do get the call… they say we can’t help you… we’ll schedule another call…. which I never got.Why can’t I just call you! I want to just cancel this order and go to a company that has actual people working for it, not a call back bot. I can’t wait a week and a half for a phone, what is this 2003?So annoyed. Any ideas what to do?

Hi - I am trying to activate two SIM cards. I have no idea which card is for what account and I only received one email with account information. The SIM cards did not come with any information. Just the card and the envelope. How do I get in touch with a live person?As a new customer this is super frustrating. 

Last tuesday i paid two times my bill 

I have not activated my cell phone with koodo yet, but they have sent me a bill for past two month, why?