I’m trying to upgrade my phone, but each time I try to add the phone to my cart it fails with an error:
“This product isn't compatible with other items in your cart”
There’s nothing else in my cart, so I’m not sure what the error is keying off of.
FWIW, the phone is a certified used S21 Ultra 5G; how can I purchase this phone?
Thanks,
Jeff
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What plan do you have and do you have any tab on your account?
If possible, can you post a screenshot of the message?
What plan do you have and do you have any tab on your account?
If possible, can you post a screenshot of the message?
I have a 4G-data/$55 plan, and no tab on the account.
Attached a screenshot of the error, but it doesn’t provide any additional context, unfortunately.
Can you try clearing browser cache? If that doens’t work then incognito mode?
I tried in incognito mode on a computer I hadn’t previously used before, and still the same issue.
I tried with a different phone, however, and was able to go through with the purchase. Still not sure how/why the specific model of phone relates to the issue, but I guess it’s not affecting me any more.
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By any chance, can you try again?
Confirmed
I’m also experiencing the same issue. Same error message too.
I’m also experiencing the same issue. Same error message too.
Did you try clearing the cache and cookies on your browser? What about using another browser or device?
Yeah. And I also used a laptop like the OP and did incognito
Yeah. And I also used a laptop like the OP and did incognito
Let me flag a rep to help you out.
I’m having the same issue. I’ve tried three different browsers and my phone, and I still can’t add the phone I want.
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No. Just the phone I’m looking to get - the Moto G Stylus 5G
I have to wait 45 days to buy a new phone? If I call in or go in store can they do it for me?
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I too am having this issue. It isn’t exactly ideal, right now. I am using an old phone with a missing power button.
I too am having this issue. It isn’t exactly ideal, right now. I am using an old phone with a missing power button.
Did you try clearing your cache and cookies on your browser?
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Thank you!
I am experiencing the same problem.
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Yes. The 12 mini. Thank you.
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Hey, I've noticed the same issue on my account as well. But it seems to be for every phone I've tried so far.
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