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Hey everyone,

I have a koodo sim myself and wanted to set my two up on plans too, adding their lines to my account, so I ordered them each a new sim plan via self serve. It only let me order one at a time and each time made me click ‘add a line’ to go through to checkout, so seemed to make sense.

My question is really a double-check have I done everything right? And when will their lines/plans appear on my self serve page? It shows no trace of the two new orders I’ve placed and doesn’t show 2 more lines anywhere - only my own monthly plan.

Thanks!

that should read “set my two sons up on plans...”

When did you order? have you received any confirmation from Koodo yet? Could you check your junk/spam folder to see if anything was accidentally sent there?

Generally, your new number would show up once a rep review and approve the order.

Thanks! You’re exactly right and I was being a little hasty - soon after I posted this I got email confirmation of my sons’ sims, plans and new phone numbers - and today they’ve appeared as two new lines on my self serve portal - so all good!

Thanks for your help! 😎

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