Skip to main content
Koodo Community
Community
Question

Do new lines appear once new sims arrive?

Adam Redfern

Hey everyone,

I have a koodo sim myself and wanted to set my two up on plans too, adding their lines to my account, so I ordered them each a new sim plan via self serve. It only let me order one at a time and each time made me click ‘add a line’ to go through to checkout, so seemed to make sense.

My question is really a double-check have I done everything right? And when will their lines/plans appear on my self serve page? It shows no trace of the two new orders I’ve placed and doesn’t show 2 more lines anywhere - only my own monthly plan.

Thanks!

Did this help you find an answer to your question?
This topic has been closed for comments

3 replies

Adam Redfern
  • Adam Redfern
  • Author
  • Beginner
  • 2 replies
  • August 30, 2023

that should read “set my two sons up on plans...”

Dinh
Forum|alt.badge.img+4
  • Dinh
  • Mobile Master
  • 17361 replies
  • August 31, 2023

When did you order? have you received any confirmation from Koodo yet? Could you check your junk/spam folder to see if anything was accidentally sent there?

Generally, your new number would show up once a rep review and approve the order.

A Koodo customer, opinions are my own.
Adam Redfern
  • Adam Redfern
  • Author
  • Beginner
  • 2 replies
  • August 31, 2023

Thanks! You’re exactly right and I was being a little hasty - soon after I posted this I got email confirmation of my sons’ sims, plans and new phone numbers - and today they’ve appeared as two new lines on my self serve portal - so all good!

Thanks for your help! 😎

Terms & Conditions
Koodo Community